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Adobe Premiere Pro Problem "Unable to Open Files on Disk"

Oscar47_2948 Posted messages 2 Status Membre -  
jeannets Posted messages 28341 Registration date   Status Contributeur Last intervention   -
Hello,

I bought and downloaded Adobe Premiere Pro, so far everything is fine, except that when I try to import videos into the software, I get an error message saying "unable to open the file on the disk."
This happens regardless of the video format, and I've already tried reinstalling the program, but nothing works.
I hope someone has an idea.
Thanks in advance.

3 réponses

Réponse 1 / 3
jeannets Posted messages 28341 Registration date   Status Contributeur Last intervention   Ambassadeur 6 597
 
Hello,

If you just acquired it, it is guaranteed and you have support... Contact Adobe support and they will tell you what it is about.
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Oscar47_2948 Posted messages 2 Status Membre
 
except that they are apparently overwhelmed, I can't reach anyone.
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jeannets Posted messages 28341 Registration date   Status Contributeur Last intervention   6 597
 
OK, it's normal, those people are not to be kept waiting on the phone... You need to send them an email that will go into the queue, and they will respond to you when it's your turn.
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