Unable to open Malwarebytes
Solved
vamagabou
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Malekal_morte- Posted messages 178136 Registration date Status Moderator, Security Contributor Last intervention -
Malekal_morte- Posted messages 178136 Registration date Status Moderator, Security Contributor Last intervention -
Hello,
Since I installed the new version of the Malwarebytes software, I can't open it. I get a message saying "unable to connect to the server." I've uninstalled and reinstalled it twice, but still nothing.
Can you help me?
Thank you.
Since I installed the new version of the Malwarebytes software, I can't open it. I get a message saying "unable to connect to the server." I've uninstalled and reinstalled it twice, but still nothing.
Can you help me?
Thank you.
4 answers
Hello.
Press the WINDOWS and R keys
Type services.msc
Right-click on Malware Bytes Service
The startup type should be set to automatic, start the service if necessary.
Press the WINDOWS and R keys
Type services.msc
Right-click on Malware Bytes Service
The startup type should be set to automatic, start the service if necessary.
Hello,
See the instructions on this page: https://www.malekal.com/impossible-activer-installer-malwarebytes-antimalware-mbam/
and if that doesn't help, do FRST:
Follow the FRST tutorial by clicking on this blue link. ( take the time to read carefully - everything is well explained there ).
Download and run the FRST scan,
Wait for the scan to finish, a message will indicate that the analysis is complete.
Three FRST reports will be generated:
Send these 3 reports to the website https://pjjoint.malekal.com/ and in return provide the 3 pjjoint links leading to the reports here in a new response so we can review them.
(The blue links lead to step-by-step explanatory tutorials, click on them for more precise instructions to follow).
--
Please press a key to continue the disinfection...
See the instructions on this page: https://www.malekal.com/impossible-activer-installer-malwarebytes-antimalware-mbam/
and if that doesn't help, do FRST:
Follow the FRST tutorial by clicking on this blue link. ( take the time to read carefully - everything is well explained there ).
Download and run the FRST scan,
Wait for the scan to finish, a message will indicate that the analysis is complete.
Three FRST reports will be generated:
- FRST.txt
- Shortcut.
- Additional.txt
Send these 3 reports to the website https://pjjoint.malekal.com/ and in return provide the 3 pjjoint links leading to the reports here in a new response so we can review them.
(The blue links lead to step-by-step explanatory tutorials, click on them for more precise instructions to follow).
--
Please press a key to continue the disinfection...
Hello.
Thank you all for your responses, but I have since solved my problem unintentionally by upgrading from Windows 10 to a newer version (update automatically suggested by the system). I then uninstalled and reinstalled Malwarebytes and it worked.
Did my problem come from that? I don't know, but now it's working, and that's what matters!
Thank you very much.
Thank you all for your responses, but I have since solved my problem unintentionally by upgrading from Windows 10 to a newer version (update automatically suggested by the system). I then uninstalled and reinstalled Malwarebytes and it worked.
Did my problem come from that? I don't know, but now it's working, and that's what matters!
Thank you very much.