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Unable to open Malwarebytes

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vamagabou -  
Malekal_morte- Posted messages 178136 Registration date   Status Moderator, Security Contributor Last intervention   -
Hello,

Since I installed the new version of the Malwarebytes software, I can't open it. I get a message saying "unable to connect to the server." I've uninstalled and reinstalled it twice, but still nothing.
Can you help me?
Thank you.

4 answers

  1.
    Athois Posted messages 2 Status Member
     
    Hello,

    Try: "right click" => troubleshoot compatibility .... => test
    Best regards
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  2. Renardrougeetnoir Posted messages 974 Registration date   Status Member Last intervention   120
     
    Hello.

    Press the WINDOWS and R keys
    Type services.msc
    Right-click on Malware Bytes Service
    The startup type should be set to automatic, start the service if necessary.
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  3. Malekal_morte- Posted messages 178136 Registration date   Status Moderator, Security Contributor Last intervention   24 712
     
    Hello,

    See the instructions on this page: https://www.malekal.com/impossible-activer-installer-malwarebytes-antimalware-mbam/

    and if that doesn't help, do FRST:

    Follow the FRST tutorial by clicking on this blue link. ( take the time to read carefully - everything is well explained there ).

    Download and run the FRST scan,
    Wait for the scan to finish, a message will indicate that the analysis is complete.

    Three FRST reports will be generated:
    • FRST.txt
    • Shortcut.
    • Additional.txt


    Send these 3 reports to the website https://pjjoint.malekal.com/ and in return provide the 3 pjjoint links leading to the reports here in a new response so we can review them.

    (The blue links lead to step-by-step explanatory tutorials, click on them for more precise instructions to follow).

    --
    Please press a key to continue the disinfection...
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  4. Vamagabou
     
    Hello.
    Thank you all for your responses, but I have since solved my problem unintentionally by upgrading from Windows 10 to a newer version (update automatically suggested by the system). I then uninstalled and reinstalled Malwarebytes and it worked.
    Did my problem come from that? I don't know, but now it's working, and that's what matters!
    Thank you very much.
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    1. Malekal_morte- Posted messages 178136 Registration date   Status Moderator, Security Contributor Last intervention   24 712
       
      I have marked the subject as resolved.
      0