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Gigaset second handset not working after reset

NOMISS_58 Posted messages 6 Status Member -  
baladur13 Posted messages 47335 Registration date   Status Moderator Last intervention   -
Hello,

I am having an issue with a Gigaset C620A duo that has worked well for many years. After a system reset, I can only get one handset to work, registered as base 1. The second handset displays the message "please check the telephone connection." It is registered as INT1.
Thank you.

5 answers

  1.
    baladur13 Posted messages 47335 Registration date   Status Moderator Last intervention   14 392
     
    Hello,
    Using page 61 of the manual, could you precisely describe the icons present on the combined screen as well as their state (color)?
    The manual: https://assistance.orange.fr/medias/woopic/files/content/download/81980/3661415/version/2/file/guide_utilisateur_telephone_fixe_gigaset_c620_c620a.pdf
    -- 
     Very difficult to catch a black cat in a dark room.
                                  Especially when it's not there...
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  2. NOMISS_58 Posted messages 6 Status Member
     
    Photo of the handset I can't send the photo, so here's an explanation

    signal in the top right: no transmission activated white dot
    signal in the center: answering machine activated
    signal in the top left: battery charged

    middle right: INT1
    middle center: message in orange PLEASE Check the telephone connection
    middle left: time and date in orange

    I hope this helps you
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  3. Nomis_58
     
    Sorry, but it still doesn't work.
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    1. baladur13 Posted messages 47335 Registration date   Status Moderator Last intervention   14 392
       
      Have you turned off ECO mode?
      Is this combination the one that's on the base or not?
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  4. NOMISS_58 Posted messages 6 Status Member
     
    Requested photos
    Before


    After
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    1. NOMISS_58 Posted messages 6 Status Member
       
      It’s the second combo
      The one on the base works
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    2. baladur13 Posted messages 47335 Registration date   Status Moderator Last intervention   14 392
       
      Ok, we've made a step, now the handset is properly connected to the base.
      Remove the batteries for 30 seconds and put them back in place (Pay attention to the polarities).
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    3. NOMISS_58 Posted messages 6 Status Member
       
      There you go, it’s done.
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    4. baladur13 Posted messages 47335 Registration date   Status Moderator Last intervention   14 392 > NOMISS_58 Posted messages 6 Status Member
       
      And? No change?
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    5. NOMISS_58 Posted messages 6 Status Member
       
      Unfortunately, the same message still appears. Is there a connection with the handset that is on base 1?
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  6. Nomis_58
     
    ????. ♾. Battery sign

    Time
    Date
    INT 1

    PLEASE CHECK THE
    PHONE CONNECTION

    SCREEN COPY as requested
    -1
    1. baladur13 Posted messages 47335 Registration date   Status Moderator Last intervention   14 392
       
      Sorry, but I can't decode the ???? and the rest.
      In the image below, what do you have on the screen?
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