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Driver for my HP ProBook 6550b laptop.

moparazak Posted messages 11 Registration date   Status Member Last intervention   -  
kaneagle Posted messages 86298 Registration date   Status Moderator Last intervention   -
Good evening,

I am reaching out to you for help.
My laptop has a sound driver problem, I have already searched with all the troubleshooting tools without finding a solution, I have installed Windows 10 on my laptop.
I pray that someone can help me, really

Thank you in advance.

4 answers

  1.
    kaneagle Posted messages 86298 Registration date   Status Moderator Last intervention   14 689
     
    Hello,

    Press Windows + R
    Type --> devmgmt.msc and OK.

    What do you have in audio, video and game controllers?

    Do you have a section --> other devices?

    If there is an alert regarding audio:
    Provide the hardware identification number of the device
    Look at this --> Find a device's hardware ID
    Post the number in your next message.

    Is Windows 10 32 or 64 bits?

    0
    1. moparazak Posted messages 11 Registration date   Status Member Last intervention  
       
      HDAUDIO\FUNC_01&VEN_111D&DEV_7603&SUBSYS_103C1470&REV_1002

      Windows 10 64 bits
      0
  2. kaneagle Posted messages 86298 Registration date   Status Moderator Last intervention   14 689
     
    Download and install --> 7Zip 64 bits

    Download this driver --> Audio

    Right-click on --> sp48147.exe
    Select --> 7Zip
    Choose --> extract to "sp48147\"

    Go to device manager
    Right-click on the device
    Update driver
    Browse my computer ......
    Browse
    Go to the extracted driver folder --> sp48147
    Folder --> WDM
    Select the folder --> Vista
    OK, next
    Restart.

    --
    Human beings are at their best when things are at their worst.
    0
    1. moparazak
       
      Good evening, thank you in advance for your attention. I did everything you asked me to do, but I still did not get a good result in the end. Honestly, I really need your help once again, please.
      0
  3. moparazak
     
    Good evening, thank you for your attention to help me. I just did everything you asked me, but my problem is still not resolved. I kindly ask you to help me again, please. I would really appreciate your assistance.
    0
  4. kaneagle Posted messages 86298 Registration date   Status Moderator Last intervention   14 689
     
    Go to Device Manager
    Right-click on the device
    Update driver
    Browse my computer ......
    Choose from a list of drivers...
    Have Disk
    Browse
    Go to the unzipped driver folder --> sp48147
    Folder --> WDM
    Folder --> Vista
    Select the file --> STWRT64.INF and OK.
    Restart.

    --
    Human beings are at their best when things are at their worst.
    0