Privacy Shield ???

Good evening,
I just encountered this problem this morning. (my computer is supposedly infected, so I called the displayed number..., but I didn't pay...
However, I am trying to uninstall what was installed this morning as you advised, but I can't do it!
My computer has been extremely slow since then, and upon startup, I get many control messages...
What can I do? Thank you for your response.
Sincerely.

Please - Is Windows Defender an antivirus; if so, is it sufficient for protecting the computer?
Thank you in advance.

Hello,
I had the same big problem last night.
My son received an alert message from Microsoft’s protection service saying that his PC was infected with a virus, with a phone number to call at 09.70.18.92.53.
He spoke to a woman on the phone who asked him to download software from a site called shieldApps and privacy shield, which allowed her to navigate on my son’s computer; she had complete control over the computer.
He didn’t suspect anything; she told him that all our devices were infected and that she could see hackers were about to use my credit card, and she asked him to give her my card number. I then took the phone, feeling uneasy, and she explained to me that we had to act quickly as the scammers were very skilled and were using my card at that moment. I was hesitant but she seemed credible.
I therefore gave my banking details (which I never do without being completely sure, but here!!!), she said she was in contact with the legal department of my bank to intercept the purchases.

+/- credible.

I was supposed to receive a text message from the bank with the codes for secure purchases made by the hackers; I indeed received these codes, and she asked me to give them to her to supposedly block the purchases. Everything started to seem increasingly suspicious. I later spoke to a man who took over. He told me he needed to clean our PC and that he would call us back afterward, but we never heard from them again.

Throughout all these manipulations, I asked my son to check forums, and that’s how I found yours, which confirmed to me that I had been a victim of fraud. I immediately blocked my card and uninstalled the software that was installed that day.

Apparently, I was quite reactive because I wasn’t charged the amount of 623 euros twice for Airbnb and 82 euros for last minute, very strange???
My bank told me that I couldn’t file a complaint as nothing had been debited from my account, so now I have to keep an eye on it.

I am, however, extremely cautious; why did I believe her?? A mystery!
I hope my post helps someone.

Hello,

Which clothing site?

This is a telephone support scam that aims to make you believe that your PC is infected so you'll call a support service....
The purpose of this support is to confirm that your computer is infected, ultimately leading you to purchase software at inflated prices or subscribe to remote help services, all for over 150 euros.
These fake virus messages attempt to block the WEB browser and indicate that the PC is infected; they come from:
- ads on illegal streaming/torrent sites
- ads on Facebook also spread them.

In the past, phone campaigns where you received a call from a technician pretending to be from Microsoft were also used.
Your computer is not infected.

These false virus alerts are common and not limited to this context; for example, these false alerts can also be used to peddle unreliable cleaning software (Reimage, PCKepeer, MacKeeper, etc). Read these files to understand better and get examples.
- telephone support scams
- Scam: fake virus alerts.

On the first page are explanations on how to unblock your internet browser.

Why are these scams?



If you have been in contact with a technician and paid:
The following message provides you with many indications on the actions you can take: https://forums.commentcamarche.net/forum/affich-33912189-quoi-penser-de-gigasoftpc-fr#22

1/ Report it: If you have information about the company name, etc., I encourage you to report these practices, provide the company name and the contact phone number displayed on the fake virus message:

• Pharos Portal
• report the scam to Microsoft

2/ Call them back and threaten to file a complaint and don't hesitate to use the information in the grey box provided above. Ask for a refund

3/ Go to the Control Panel
then programs and features.
Sort the list by date by clicking on the column.
Uninstall all the software that was installed on the day of the takeover.

For safety, you might want to change your passwords; the goal is not to infect the computer or retrieve data but rather to get you to buy cleaning software, antivirus, or subscribe to their support.

Thank you very much!!! for your reassuring response; I did what you told me and deleted all the software that had been installed today.
What surprises me a lot is that they can take control of your computer; do the analysis, open a window, show me with their mouse what they were doing! It's still concerning to see that they can just enter the computer like that; that's why I believed it a little, despite some reluctance, until she asked me for my bank details! At that point, I cut off the phone and the computer!
I was looking for a brand of sweater and I think I was on Absolut Cashmere!
Regarding antivirus, apparently I don't have any, can you tell me which free ones are the best, if possible, or not!
In any case, thank you again for all your insights and congratulations to the site Comment ça Marche which has often helped me when I was troubled by computer problems.
Have a good end of the day.
Nelly

Hello
I had this problem last week, free Avast wasn't detecting anything..
I installed an effective antivirus and now there's no more problem :))
Eset Nod 32 works pretty well, link below
https://a6918.boutique-eset.com/

good luck

Hello,
I had the same problem following the same procedure. I was cautious and said I would
think it over before giving my credit card number. Nevertheless, they took control of my PC using "anydesk" and installed the software PC Privacy Shield on it. After checking, I uninstalled this software, but I'm afraid there may be remaining malicious elements. What should I do?