Activation impossible

patcat17 Posted messages 338 Registration date   Status Member Last intervention   -  
_Ritchi_ Posted messages 21130 Registration date   Status Contributor Last intervention   -
Hello, it's impossible to activate the iPad Air, even through the Mac and iTunes, the server is unreachable. When I turn it on with the home button, I was able to choose the language, country, and region. Can someone help me? A big thank you because a little girl is eagerly waiting for her new toy.

Configuration: Windows / Chrome 71.0.3578.98

1 answer

_Ritchi_ Posted messages 21130 Registration date   Status Contributor Last intervention   6 135
 
Hello,

An iPad Air must be able to connect to a Wi-Fi network to contact Apple servers. However, you are getting the message "server unreachable," which makes me think that you may have forgotten to allow this new device on your Wi-Fi network in your ADSL box...
Can you check that?

To help you, here is a tutorial:
https://soutien.bell.ca/mobilite/telephones_intelligents_et_internet_sans_fil/sujet_non_pris_en_charge
(press the left/right arrows to move forward or backward in the tutorial).

Ritchi
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