Internet connection impossible SONY Vaio VPCEJ

Question

Hello,   I have a SONY Vaio VPCEJ running on Windows 7. All of a sudden, I can’t connect to the internet, neither via Wi-Fi nor with an Ethernet cable. The small icon at the bottom right with a red cross indicates "no connection is available."   The wireless button is indeed on.   When I go to the Network and Sharing Center and click on "Change adapter settings" to see if my network adapter is active or configured correctly, nothing displays. The window is completely blank.   Also, the PC has become very, very slow.   When I go to "Device Manager" and then Network adapters, there is no small yellow icon indicating an error.   However, the lines:   - Network controller   - Ethernet controller   - Unknown devices   have small yellow icons with an exclamation mark.     Can you help me if you know about this type of issue?   Is the network card dead?     Thank you in advance!!   (It’s becoming urgent as I no longer have a PC connected to the internet.)   Caroline

billmaxime · Answer

hi  how long has your problem been going on?  see you  -- the radiation level is higher at the unemployment office than at Chernobyl

Caro1205 · Answer

My problem dates back about 10 days.

billmaxime · Answer

re  close all your ongoing programs  check if you have a restore point from a date before your problem  press Windows+R keys  in the window that opens, type RSTRUI.EXE and click OK  the system restore will open, choose a restore point from a date before your problem and execute it  see you later  -- the radiation level is higher at the employment office than at Chernobyl

Caro1205 · Answer

The problem is that I hardly have any save points created. (It was my fault for not making them regularly). I still have a save point from about a month ago, at that time the internet was working. I restored to that date, but after rebooting, the same issue persisted. I still don't have internet....

billmaxime · Answer

re  ok, post 1 screenshot of your device manager >> https://www.commentcamarche.net/infos/25913-forum-ccm-mode-d-emploi-inserer-une-image-dans-un-message/  do this and post the reports  download FRST (Fabar) to your desktop  https://www.bleepingcomputer.com/download/farbar-recovery-scan-tool/  PS: choose the one corresponding to your PC (32 or 64 bits)  https://www.commentcamarche.net/informatique/windows/169-32-bits-ou-64-bits-comment-savoir/  run it as an administrator (right-click)  at the end of the scan, the FRST and ADDITION reports will appear on your desktop and in C:\FRST\LOG  post the reports via cjoint  https://www.commentcamarche.net/faq/29493-utiliser-cjoint-pour-heberger-des-fichiers  @+  -- the radiation level is higher at the unemployment office than at Chernobyl

kaneagle · Answer

Hello,  Go to start In the search bar Type --> devmgmt.msc and OK.  Provide the hardware IDs of these 3 devices: --> network controller --> ethernet controller --> unknown device Look at this --> Find the hardware ID of a device Post the ID in your next message.  The model number is incomplete: VPCEJ ......  Is Windows 7 32 or 64 bits?   -- Human beings are at their best when things are at their worst.

billmaxime · Answer

hi  check Kaneagle's message for more info >> https://forums.commentcamarche.net/forum/affich-35661344-connection-internet-impossible-sony-vaio-vpcej#6  your pc reference looks like this >> VPCEJ3B1E  see you later

kaneagle · Answer

Try these 3 drivers: --> Wireless --> Ethernet --> Card Reader    -- Human beings are at their best when things are at their worst.

kaneagle · Answer

Why ask for the missing drivers if you want to restore it to factory settings???  Wait for billmaxime's feedback to check for infection. It seems there is more than one antivirus??   -- Human beings are at their best when things are at their worst.

kaneagle · Answer

While waiting for the return of billmaxime:  Download and install --> MalwareBytes  Run it as administrator Go to settings Account information Uncheck the box --> Disable Premium Trial Dashboard tab Scan now After the scan If positive, click on --> Quarantine All Restart the PC.

billmaxime · Answer

re  after analysis with MBAM, post the report after quarantining the malicious elements  @+

billmaxime · Answer

re  what does the scan with MBAM give?  this intrigues me:  Platform: Windows 7 Ultimate Service Pack 1 (X64) Language: French (France) Internet Explorer Version 8 (Default browser: Chrome)  you have SP1 but no IE11...  are you still on version 8 of IE?  @+  -- the radiation level is higher at the employment agency than in Chernobyl

billmaxime · Answer

Hello  Indeed, I have an old version of Internet Explorer because I never use it. I use Chrome. Is it important to update it?  Yes, it’s better to update it even if you don’t use it.  Just to know, did you hide the updates for IE?  In MBAM >> quarantine tab, make sure all items are checked and click on "remove."  Once that's done, restart the PC and do a scan with FRST again and post the reports via cjoint.  Talk to you later.   -- The radiation level is higher at the employment office than at Chernobyl.

billmaxime · Answer

re  As for the updates for Internet Explorer, no, I haven't hidden anything. Why does something seem strange to you?  Yes, because Internet Explorer updates through Windows Update. When the cleaning of your PC is finished, you will manually search for updates. See you later  -- The radiation level is higher at the unemployment office than at Chernobyl.

billmaxime · Answer

Hello Uninstall Microsoft Security Essentials through Programs and Features in the Control Panel The following software is not up to date: Adobe Flash Player 27 NPAPI CCleaner WinRAR 5.40 Please update them by downloading the latest versions from the manufacturer’s website /!\Script only for this computer, do not reproduce on another computer/!\ Do this: Open Notepad Copy/paste the text below: CreateRestorePoint: CloseProcesses: Manager (HKLM-x32\...\{8DED36D9-54D6-4127-A112-5A1BA1CDD66B}) (Version: 5.0.26.33533 - 2017 pdfforge GmbH. All rights reserved) Hidden PDF Architect 5 (HKLM-x32\...\PDF Architect 5) (Version: 5.1.28.36004 - pdfforge GmbH) PDF Architect 5 Create Module (HKLM\...\{E6BB3749-AC9F-4BDE-84D9-1E22EF689573}) (Version: 5.1.28.35989 - pdfforge GmbH) Hidden PDF Architect 5 Edit Module (HKLM\...\{CC1439A7-3054-4C5F-AF60-7F770DAD7793}) (Version: 5.1.28.35989 - pdfforge GmbH) Hidden PDF Architect 5 View Module (HKLM\...\{23AFD2CD-3930-451E-A27C-07A9457CE07F}) (Version: 5.1.28.35989 - pdfforge GmbH) Hidden PDFCreator (HKLM\...\{0001B4FD-9EA3-4D90-A79E-FD14BA3AB01D}) (Version: 2.5.2 - pdfforge GmbH) ShellIconOverlayIdentifiers: [00asw] -> {472083B0-C522-11CF-8763-00608CC02F24} => -> No file ShellIconOverlayIdentifiers: [00avast] -> {472083B0-C522-11CF-8763-00608CC02F24} => -> No file ContextMenuHandlers1: [PDFArchitect5_ManagerExt] -> {00B7B69F-6774-4906-9C7F-7D117A3644A9} => C:\Program Files\PDF Architect 5\context-menu.dll [2017-11-29] (pdfforge GmbH) Task: {23CD231E-D3DB-4946-AA83-2A3874E1F2A0} - System32\Tasks\Avast Emergency Update => C:\Program Files\AVAST Software\Avast\AvEmUpdate.exe Task: {C651B45A-EA2B-432C-A594-3C5D2D63BD6B} - System32\Tasks\AVAST Software\Avast settings backup => C:\Program Files\Common Files\AV\avast! Antivirus\backup.exe Task: {EA34B7BB-E8D8-467C-A9DD-A683E739B334} - System32\Tasks\Norton WSC Integration => C:\Program Files (x86)\Norton 360\Engine\22.11.2.7\WSCStub.exe 2017-10-02 19:54 - 2017-10-02 19:54 - 000568624 _____ () C:\Users\Emilie\AppData\Roaming\cacaoweb\cacaoweb.exe MSCONFIG\startupreg: ShStatEXE => "C:\Program Files (x86)\McAfee\VirusScan Enterprise\SHSTAT.EXE" /STANDALONE FirewallRules: [{46508810-5E7B-4ED6-8AFF-6FBC23E0D6CA}] => (Allow) C:\Program Files (x86)\McAfee\Common Framework\macmnsvc.exe FirewallRules: [{DE54618A-CA84-467E-8EC1-43298B9F80BC}] => (Allow) C:\Program Files (x86)\McAfee\Common Framework\macmnsvc.exe FirewallRules: [{00EE40C3-FA86-45C2-9171-D549004652EB}] => (Allow) C:\Program Files (x86)\McAfee\Common Framework\macmnsvc.exe FirewallRules: [{320BA5D4-9882-4907-946A-FA9FE099BC2C}] => (Allow) C:\Program Files (x86)\McAfee\Common Framework\macmnsvc.exe FirewallRules: [TCP Query User{104B086E-CF77-4D9F-AD40-42C485174BAF}C:\users\emilie\appdata oaming\cacaoweb\cacaoweb.exe] => (Allow) C:\users\emilie\appdata oaming\cacaoweb\cacaoweb.exe FirewallRules: [UDP Query User{489C0767-336F-4F00-BDDB-E8A0C2B470F5}C:\users\emilie\appdata oaming\cacaoweb\cacaoweb.exe] => (Allow) C:\users\emilie\appdata oaming\cacaoweb\cacaoweb.exe FirewallRules: [TCP Query User{CB4351C6-C2B9-4ECA-B70B-01A04DA2A9A0}C:\users\emilie\appdata oaming\cacaoweb\cacaoweb.exe] => (Allow) C:\users\emilie\appdata oaming\cacaoweb\cacaoweb.exe FirewallRules: [UDP Query User{92D639FA-11C4-4061-8B29-5167D91F8AB3}C:\users\emilie\appdata oaming\cacaoweb\cacaoweb.exe] => (Allow) C:\users\emilie\appdata oaming\cacaoweb\cacaoweb.exe FirewallRules: [TCP Query User{76693712-6E36-43FE-9593-9DA3F0C3B028}C:\program files (x86)\avira\softwareupdater\avirasoftwareupdatertoastnotificationsbridge.exe] => (Allow) C:\program files (x86)\avira\softwareupdater\avirasoftwareupdatertoastnotificationsbridge.exe FirewallRules: [UDP Query User{EFE3FA1B-C3F1-4350-BACE-61677DDE8811}C:\program files (x86)\avira\softwareupdater\avirasoftwareupdatertoastnotificationsbridge.exe] => (Allow) C:\program files (x86)\avira\softwareupdater\avirasoftwareupdatertoastnotificationsbridge.exe FirewallRules: [TCP Query User{DB7168FA-BFFA-4D94-B7D9-3D4B706C7239}C:\program files (x86)\avira\softwareupdater\avirasoftwareupdatertoastnotificationsbridge.exe] => (Block) C:\program files (x86)\avira\softwareupdater\avirasoftwareupdatertoastnotificationsbridge.exe FirewallRules: [UDP Query User{67D5D2B5-20DB-47AE-AFED-9B483EAA97ED}C:\program files (x86)\avira\softwareupdater\avirasoftwareupdatertoastnotificationsbridge.exe] => (Block) C:\program files (x86)\avira\softwareupdater\avirasoftwareupdatertoastnotificationsbridge.exe MSCONFIG\startupreg: Avira System Speedup Tray => "C:\Program Files (x86)\Avira\System Speedup\Avira.SystemSpeedup.UI.Systray.exe" MSCONFIG\startupreg: Avira System Speedup User Starter => "C:\Program Files (x86)\Avira\System Speedup\Avira.SystemSpeedup.Core.Common.Starter.exe" MSCONFIG\startupreg: Avira SystrayStartTrigger => "C:\Program Files (x86)\Avira\Launcher\Avira.SystrayStartTrigger.exe" Avira Connect (HKLM-x32\...\{7774002B-60B3-4146-BF82-5BF767D468B8}) (Version: 1.2.77.41287 - Avira Operations GmbH & Co. KG) Hidden (pdfforge GmbH) C:\Program Files\PDF Architect 5\creator\common\creator-ws.exe (Â© pdfforge GmbH.) C:\Program Files (x86)\PDF Architect 5 Manager\PDF Architect 5\Architect Manager.exe () C:\Users\Emilie\AppData\Roaming\cacaoweb\cacaoweb.exe HKLM-x32\...\Run: [Avira SystrayStartTrigger] => "C:\Program Files (x86)\Avira\Launcher\Avira.SystrayStartTrigger.exe" HKLM\SOFTWARE\Policies\Microsoft\Windows Defender: Restriction <==== ATTENTION HKU\S-1-5-21-3959436280-4208717022-1337336285-1000\...\Run: [cacaoweb] => C:\Users\Emilie\AppData\Roaming\cacaoweb\cacaoweb.exe [568624 2017-10-02] () HKU\S-1-5-21-3959436280-4208717022-1337336285-1000\...\MountPoints2: {d1565df6-d9cd-11e6-86b6-b47221e812f8} - F:\SETUP.EXE Startup: C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Startup\McAfee Security Scan Plus.lnk [2016-04-04] ShortcutTarget: McAfee Security Scan Plus.lnk -> C:\Program Files\McAfee Security Scan\3.11.309\SScheduler.exe (No file) SearchScopes: HKLM -> DefaultScope {0633EE93-D776-472f-A0FF-E1416B8B2E3A} URL = SearchScopes: HKLM-x32 -> DefaultScope {0633EE93-D776-472f-A0FF-E1416B8B2E3A} URL = SearchScopes: HKU\S-1-5-21-3959436280-4208717022-1337336285-1000 -> DefaultScope {0633EE93-D776-472f-A0FF-E1416B8B2E3A} URL = SearchScopes: HKU\S-1-5-21-3959436280-4208717022-1337336285-1000 -> {AFBCB7E0-F91A-4951-9F31-58FEE57A25C4} URL = hxxps://nortonsafe.search.ask.com/web?q={searchTerms}&o=APN11913&l=dis&prt=NSBU&chn=32080&geo=FR&ver=22.9.3.13&locale=fr_FR&guid=D0AAAC33-26C7-4D0E-9ED0-C6D99F7D091A&doi=2016-09-01&gct=sb&qsrc=2869 BHO: No name -> {602ADB0E-4AFF-4217-8AA1-95DAC4DFA408} -> No file BHO-x32: No name -> {602ADB0E-4AFF-4217-8AA1-95DAC4DFA408} -> No file BHO-x32: PDF Architect 5 Helper -> {AEA429F3-D2D4-4BD7-A03E-5357DA017733} -> C:\Program Files (x86)\PDF Architect 5\creator\plugins\IEAddin\creator-ie-helper.dll [2017-11-29] (pdfforge GmbH) Toolbar: HKLM-x32 - PDF Architect 5 Toolbar - {84F23192-A475-4038-B5C0-8584777F2DF4} - C:\Program Files (x86)\PDF Architect 5\creator\plugins\IEAddin\creator-ie-plugin.dll [2017-11-29] (pdfforge GmbH) Toolbar: HKU\S-1-5-21-3959436280-4208717022-1337336285-1000 -> No name - {7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA} - No file FF Extension: (Web Protection Avira) - C:\Users\Emilie\AppData\Roaming\Mozilla\Firefox\Profiles\8vynt156.default\Extensions\abs@avira.com.xpi [2017-12-06] FF Extension: (cacaoweb) - C:\Users\Emilie\AppData\Roaming\Mozilla\Firefox\Profiles\8vynt156.default\Extensions\cacaoweb@cacaoweb.org [2018-10-29] [Legacy] [unsigned] FF Extension: (Avast Passwords) - C:\Users\Emilie\AppData\Roaming\Mozilla\Firefox\Profiles\8vynt156.default\Extensions\jid1-r1tDuNiNb4SEww@jetpack.xpi [2017-12-06] FF Plugin: @microsoft.com/GENUINE -> disabled [No file] FF Plugin-x32: @microsoft.com/GENUINE -> disabled [No file] FF Plugin-x32: PDF Architect 5 -> C:\Program Files (x86)\PDF Architect 5 p-previewer.dll [2017-11-29] (pdfforge GmbH) CHR Extension: (Avast Passwords) - C:\Users\Emilie\AppData\Local\Google\Chrome\User Data\Default\Extensions\emhginjpijfggbofeediiojmdlmlkoik [2018-11-01] S3 PDF Architect 5; C:\Program Files\PDF Architect 5\ws.exe [2832560 2017-11-29] (pdfforge GmbH) R2 PDF Architect 5 Creator; C:\Program Files\PDF Architect 5\creator\common\creator-ws.exe [874680 2017-11-29] (pdfforge GmbH) R2 PDF Architect 5 Manager; C:\Program Files (x86)\PDF Architect 5 Manager\PDF Architect 5\Architect Manager.exe [985848 2017-05-16] (Â© pdfforge GmbH.) S2 Avira.ServiceHost; "C:\Program Files (x86)\Avira\Launcher\Avira.ServiceHost.exe" [X] S2 Net Driver HPZ12; C:\Windows\system32\HPZinw12.dll [X] S2 Pml Driver HPZ12; C:\Windows\system32\HPZipm12.dll [X] R2 SampleCollector; "C:\Program Files\Sony\VAIO Care\VCPerfService.exe" "/service" "/sstates" "/sampleinterval=5000" "/procinterval=5" "/dllinterval=120" "/counter=\Processor(_Total)\% Processor Time:1/counter=\PhysicalDisk(_Total)\Disk Bytes/sec:1" "/counter=\Network Interface(*)\Bytes Total/sec:1" "/expandcounter=\Processor Information(*)\Processor Frequency:1" "/expandcounter=\Processor(*)\% Idle Time:1" "/expandcounter=\Processor(*)\% C1 Time:1" "/expandcounter=\Processor(*)\% C2 Time:1" "/expandcounter=\Processor(*)\% C3 Time:1" "/expandcounter=\Processor(*)\% Processor Time:1" "/directory=C:\ProgramData\Sony Corporation\VAIO Care\inteldata" <==== ATTENTION S3 aswHdsKe; \??\C:\Windows\system32\drivers\aswHdsKe.sys [X] S3 cpuz136; \??\C:\Users\Emilie\AppData\Local\Temp\cpuz136\cpuz136_x64.sys [X] <==== ATTENTION S3 NAVENG; \??\C:\Program Files (x86)\Norton 360\NortonData\22.5.2.15\Definitions\SDSDefs\20171020.007\ENG64.SYS [X] S3 NAVEX15; \??\C:\Program Files (x86)\Norton 360\NortonData\22.5.2.15\Definitions\SDSDefs\20171020.007\EX64.SYS [X] S3 Synth3dVsc; System32\drivers\synth3dvsc.sys [X] S3 tsusbhub; system32\drivers susbhub.sys [X] S3 VGPU; System32\drivers dvgkmd.sys [X] 2018-10-28 16:34 - 2018-10-29 00:07 - 000002117 _____ C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Microsoft Security Essentials.lnk 2018-11-01 14:13 - 2017-02-21 21:25 - 000568624 _____ C:\Users\Emilie\Desktop\cacaoweb.exe 2018-10-27 16:21 - 2017-01-12 23:14 - 000000000 ____D C:\Program Files\Common Files\McAfee 2018-10-27 16:13 - 2017-01-12 23:12 - 000000000 ____D C:\Program Files (x86)\McAfee 2018-10-27 16:08 - 2015-06-27 15:26 - 000000000 ____D C:\ProgramData\McAfee 2018-10-27 16:00 - 2017-04-25 07:47 - 000000000 ____D C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Avira 2018-10-27 16:00 - 2016-06-14 15:36 - 000000000 ____D C:\ProgramData\Avira 2018-10-09 19:28 - 2017-10-02 19:54 - 000000000 ____D C:\Users\Emilie\AppData\Roaming\cacaoweb EmptyTemp: Reboot: When the text is copied/pasted, click on "File" >> "Save As" and choose "Desktop" in the left column At the bottom of the page, in "File name", type fixlist.txt and click on "Save" Run FRST and click on "Fix" When the fix is complete, a text file will appear, copy/paste the result in your next reply @+

billmaxime · Answer

hi  uninstall this with RevoUninstaller  WinRAR 5.40 Adobe Flash Player 27 NPAPI CCleaner 5.25  the link for RevoUninstaller >> click here  run it as an administrator (right-click) to install  the tutorial to help you >> https://www.logicielgratuit-tuto.com/nettoyage/revo-uninstaller/  when it's done, download 7zip to your desktop to replace Winrar  the link >> click here  run it as an administrator (right-click) to install  download the latest version of Flashplayer NPAPI to your desktop click here  run it as an administrator (right-click) to install  download the latest version of Ccleaner to your desktop click here  run it as an administrator (right-click) to install  let me know when it's done  @+  -- the radiation level is higher at the unemployment office than at Chernobyl

billmaxime · Answer

re  ok, I forgot (:  you have Microsoft Security Essentials as antivirus, uninstall it via RevoUninstaller  you can install Kaspersky free later  check this page >> https://www.malekal.com/kaspersky-security-cloud-free/  let me know when it's done  @+  -- the radiation level is higher at the employment office than at Chernobyl

Caro56440 · Answer

Alright, it's done ;-)

billmaxime · Answer

re  ok, let me know if you have any more issues  @+  -- the radiation level is higher at the employment office than in Chernobyl

Internet connection impossible SONY Vaio VPCEJ

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