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Chonopost issue, need advice

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MrSty Posted messages 370 Status Member -  
jmarion3 Posted messages 49489 Registration date   Status Contributor Last intervention   -
Good evening, I have a Chronopost package that was supposed to be delivered between 8 AM and 6 PM. As usual, the delivery person left a notice in my mailbox without ringing my doorbell. On the notice, it states that the package will be delivered to a nearby pick-up point within 24 hours. To know the name of the pick-up point, you need to check the package tracking. The tracking shows:

Thursday 25/10/2018
1:55 PM REIMS CHRONOPOST
Package awaiting Comment: Your package will be dropped off at a nearby pick-up point within 24 hours. To find out which one, please check our page later.

Thursday 25/10/2018
11:45 AM REIMS CHRONOPOST
Delivery completed Name of recipient: d

Thursday 25/10/2018
7:47 AM Notification service
Recipient informed via SMS or email Message type: Agency Tour
Media used: Email

Thursday 25/10/2018
7:22 AM REIMS CHRONOPOST
Package out for delivery

Thursday 25/10/2018
5:01 AM REIMS CHRONOPOST
Sorting completed at the distribution agency Comment: Package ready for delivery

Wednesday 24/10/2018
11:02 PM HUB CHILLY MAZARIN CHRONOPOST
Package in transit

Wednesday 24/10/2018
9:55 PM HUB CHILLY MAZARIN CHRONOPOST
Package ready for transit Comment: Package ready for transit: departure at the next air or road connection

Wednesday 24/10/2018
4:47 PM Notification service
Recipient informed via SMS or email Message type: Collection
Media used: SMS

Wednesday 24/10/2018
3:16 PM Notification service
Recipient informed via SMS or email Message type: Collection
Media used: Email

Wednesday 24/10/2018
2:47 PM ARRAS CHRONOPOST
Sorting completed at the departure agency Comment: Package collected by Chronopost, in transit

Tuesday 23/10/2018
12:00 PM NIKE
Package ready at the sender's location Rank: 1/1

I do not understand how the package could be marked as delivered at 11:45 AM and then be awaiting at 1:55 PM. I did not receive the package; I only received a notice in my mailbox. Have you experienced this problem before? In your opinion, the package delivered to Mr/Mrs: d, do you think it is an error and I will receive it, or has the package been delivered elsewhere?

Thank you in advance,
Best regards

1 answer

  1.
    jmarion3 Posted messages 49489 Registration date   Status Contributor Last intervention   5 508
     
    Hello;

    For your information, you have until midnight to request a new delivery of the package, so with a bit of luck and if you hurry, you can make the request online using the details mentioned on the delivery notice (See this link)
    See you soon

    Best regards 
    Aging well: It's preferring the time that remains to the time that passes
    2
    1. MrSty Posted messages 370 Status Member 40
       
      Good evening, the number on the delivery notice is not working, and on the parcel tracking, I don't have anything to make a request. I'm used to having my parcels delivered to a pick-up point and being left notices in the mailbox, but what worries me now is that just before the "Parcel awaiting at 1:55 PM," it says "delivered at 11:45 AM recipient's name: d."
      0
    2. jmarion3 Posted messages 49489 Registration date   Status Contributor Last intervention   5 508
       
      In that case, it gets complicated >> See the link I pasted above
      If you received a delivery notice, it means that the package was not received; otherwise >> No delivery notice! That should be the signature or something else of the person who slipped this delivery notice, unless I'm mistaken...
      See you!
      0