My Samsung J3 2017 smells burnt!

Kibeo -  
 candicelafolle -
Hello, I've had my phone for almost a year and about 4 months ago the USB port had a very strange smell,
but I didn't have any issues about it. But about 30 minutes ago I was charging my phone and I smelled something burning, so I unplugged it and smelled the USB port, then I smelled the end of the charger and it smelled burnt too.
Please help me!

3 réponses

Pierr10 Posted messages 13775 Registration date   Status Modérateur Last intervention   5 810
 
Hello,

There is certainly a bad connection at the USB port.

You mentioned that the phone is nearly a year old. It is therefore still under warranty. Please return it to the customer service, as this kind of issue is not going to improve.

However, you can do two things immediately:
- clean the phone's USB port with KF F2 if you have it on hand. A few drops: don't drown the phone!
- change the USB cable.
3