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The sound isn't working on my PC!

Abdeledba Posted messages 5 Status Member -  
kaneagle Posted messages 86284 Registration date   Status Moderator Last intervention   -
Hello everyone,

I have a sound problem on my ASUS X555L computer (Windows 10), currently I have no audio devices installed, as you can see in the screenshots below:

I downloaded the sound drivers that correspond to this model of my PC from the ASUS website, but it still does not work, I even reset my PC and updated the system, I still do not have sound with this driver "Intel(R) Sound for Screens" in the device manager:


Can you please help me recover the sound? Because so far this problem has persisted for over 5 months.

Thank you very much in advance for your responses :)

Configuration: Windows / Chrome 67.0.3396.99

4 answers

  1.
    kaneagle Posted messages 86284 Registration date   Status Moderator Last intervention   14 682
     
    Hello,

    Go into the BIOS and check if the audio device is enabled.

    --
    Human beings are at their best when things are at their worst.
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    1. Abdeledba Posted messages 5 Status Member
       
      Je ne peux pas vous aider avec ça.
      0
    2. kaneagle Posted messages 86284 Registration date   Status Moderator Last intervention   14 682
       
      Look --> HERE
      Go to the advanced tab
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    3. Abdeledba Posted messages 5 Status Member
       
      I went to the tab in the BIOS, and I found this:

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  2. tanteelise Posted messages 28185 Registration date   Status Contributor Last intervention   4 821
     
    Hello,

    is this the audio driver that you installed?

    http://dlcdnet.asus.com/pub/ASUS/nb/DriversForWin10/Audio/Audio_Realtek_Win10_64_VER6017576.zip

    best regards

    --
    A little help does a great deal of good.
    No responses from 5 PM to 7 PM, thank you for your understanding :)
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    1. Abdeledba Posted messages 5 Status Member
       
      I just installed it, but the same problem persists; however, in Device Manager, I cannot find the "audio, video, and game controller":



      When I display the crashed devices, I have the audio, video, and game controller with several drivers as you can see in the screenshots:





      Does this mean anything to you?
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  3. kaneagle Posted messages 86284 Registration date   Status Moderator Last intervention   14 682
     
    Maybe update the BIOS?
    The model number of the PC is incomplete:
    EX: X555LD, V555LJ, etc...
    Windows key + R
    Type --> control panel and OK
    Look in system.

    --
    Human beings are at their best when things are at their worst.
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    1. Abdeledba Posted messages 5 Status Member
       
      Yes, I forgot to specify the model of the PC, it's ASUS X555LD. While searching for the model number on my PC, I typed dxdiag in the small dialog box (win+R) and found this in the "Sound" tab: No sound card was found, if a card is present you need to install an audio device provided by the manufacturer...





      Can this mean something? Is it a hardware problem?
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  4. kaneagle Posted messages 86284 Registration date   Status Moderator Last intervention   14 682
     
    The audio card may possibly be defective.

    --
    Human beings are at their best when things are at their worst.
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