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Unable to read a photo

mogo27 Posted messages 2 Status Member -  
Alex- Posted messages 3004 Registration date   Status Member Last intervention   -
Hello, one of my photos taken with my camera (a Canon EOS 1300D) does not display when I click on it; it shows up as several gray bars (in the photo gallery) but when it's stored as a small icon, I can see it (I'm not sure if I'm being very clear).
I've tried several software programs to recover it, but it's impossible; it always displays with gray bars (note that on these programs I only had access to the demo version and not the paid version). I am reaching out for help because I think that if I can see it as a small icon, I should be able to see it (in one way or another) in full size.
P.S.: I've also tried opening it with several "software programs" (photo galleries, paint, etc.).
Thank you in advance.

1 answer

  1.
    Alex- Posted messages 3004 Registration date   Status Member Last intervention   964
     
    Hello,
    To get help, could you provide some clarifications:

    Is the photo not readable on the computer but is it readable on the Canon?
    What is the file format, raw or jpg?
    Which applications are you using to view the photos?
    What OS?
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    1. mogo27 Posted messages 2 Status Member
       
      Hello,
      On the device, the photo is marked as unreadable, the photo format is JPG, the application I use to view my photos is "photo gallery", "photos", "Windows photo viewer", etc., and even with "paint" but nothing works. I am on Windows and I have an HP, but all the other photos can be opened; besides, my friend also tried with her computer (which is running Windows 10 like mine) and nothing works either.
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    2. Alex- Posted messages 3004 Registration date   Status Member Last intervention   964
       
      The photo in question was not saved properly. Not really sure about the reasons: it could be the last shot of a series of bursts or, more troubling, a card issue. Preferably, never use a no-name card and opt for branded and fast cards instead.
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    3. mogo27
       
      Alright, thank you. So is it impossible to retrieve it?
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    4. Alex- Posted messages 3004 Registration date   Status Member Last intervention   964
       
      A priori not since it is likely a recording error.
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