The new messaging feature of Le Boncoin...

Question

Hello,

I just realized that I have messages on my listings, but since Leboncoin no longer notifies me, I have therefore missed out on work opportunities five times and one sale.

Under these conditions, I no longer see the point of this site, especially since it is impossible to respond to people when you don't know who they are, with no information other than a phone number!!!! Welcome to scams!

Configuration: Windows / Firefox 59.0

POUNN · Accepted Answer

My account has existed for years, in my opinion they also have problems with Yahoo!!! I used to be well-informed, no problem!

gugu01 · Answer

Hello,

I just responded to one of my ads for testing.

I'm well notified by email by leboncoin about the arrival of a message.

On one hand, it's good to have this new anonymous exchange system.
It prevents certain scammers from easily obtaining email addresses.

We give our contact details or not.

One or two exchanges, we check not to fall for a scam, and once in trust, we can exchange our own contact details.

POUNN · Answer

Hello,

No, I haven't received ANYTHING since this new procedure and 6 people had written to me.

I also told them we'll see how they react, but honestly, I'm not expecting much from this site where very few transactions take place considering the number of listings posted. Also, some professional listings have been deleted without me being notified....It’s precisely the fact that I haven’t received any notifications after 2 months that made me concerned, and the new messaging system was not in place.

There seem to be major issues with this site. Fortunately, there is competition!

POUNN · Answer

No, I'm not at the post office, Gmail and my ads are personal and professional...  The link I gave you is a personal ad. Can you go there and write to me? We'll see!!!

POUNN · Answer

no still nothing !!!! I am contacting them...

POUNN · Answer

It's done! I'm on Yahoo over there... What about you, which messaging platform are you on?

POUNN · Answer

nothing is resolved for me!

POUN · Answer

I’m back: I’ve been on Boncoin for about ten years. I was alerted, always with the same Yahoo email since the beginning, when someone was interested, and I sold quite a few products.

It’s been a while since I’ve been contacted, but maybe it’s because there are a lot of ads.

This week I posted a new ad and I saw a red dot next to “my account.” I didn’t know what it was and I went to check: and there I saw 5 messages regarding my ads.

I was furious because I hadn’t been notified, and that’s why I asked you to do the test; conclusion, I’m not receiving anything, I’m not going to sell!!!

At first, I made a mistake when I mentioned Gmail; I’ve always used Yahoo for LBC.

POUNN · Answer

Hello,

So the response from Le Boncoin is my fault, the messages must be in the spam!!!!
Yesterday too probably!!!! No need to tell you my reply!
And how could I have sold for years??? And I have the same address on eBay, no problem!!!!

In fact, I reported to them that I haven't received anything since September 1st, the date of the first message in the inbox...

Well, I changed my email address but it's still Yahoo, I'm afraid it won't work either.
Could you please go back to my ad and send me a new little note?

POUNN · Answer

Thank you gugu01! Following my response....they did a test...at 3:05 PM while it was 1:12 PM...but I still haven't received anything. We're waiting a bit...

POUNN · Answer

I just sent myself a message about a coat for sale offline, of course.

POUNN · Answer

No no, no spam; I check every day. Since I'm using Thunderbird, I even went to check directly on Yahoo. I only have messages from LBC regarding my ads.

To conclude, this morning I received an email saying "since the launch of the messaging service, we have noticed that accounts with Yahoo and only Yahoo (?) do not receive notifications... NO BUT they must think we're fools!!!

I replied to them:
Well, thank you for confirming what I confirmed in my last email. If I hadn't looked for myself, we would still be at this point!

POUNN · Answer

I would like to add that GMAILs are not working either… many replies to my message never reached me… and apparently, it’s not Leboncoin's problem!!!!

patoma · Answer

I would like to add that La Poste is not working either. Receipts are fine. But the shipments never reach the recipients! I even have formal proof of this. I have been using LBC for years without any issues! However, since the implementation of their new messaging system, it no longer works. It's been at least 15 days that I have been struggling with their technical support. But they keep trying to convince me that everything is working normally. I'm so fed up!!!

Papillooon · Answer

I have the same kind of problem. The messaging isn't working well, the messages I send aren't being received by the recipients. After a few tests, it seems to be specific to the app on iPad...??

patoma · Answer

Hello everyone,

When I read the latest comments, I realize that I am far from being the only one having issues with LBC since they changed their site and created their new messaging service.

I have been struggling with their technical support for over a month now. Basically, I keep getting the same responses. It's my email address's fault, the messages go to spam, etc., etc. I have provided them several times with undeniable proof of their malfunctions. But no, for them, everything works perfectly. It's the users who are the problem.

So, I'm giving up. I told them I would post my ads elsewhere. It's a shame. I had been using this site for several years without any issues.

POUNN · Answer

Hello,

Yes, it's still not working, LA POSTE, YAHOO, GMAIL, I confirm.
The problem with LBC is the customer service that couldn't care less. From now on, when they send me a request for feedback, I don't even respond anymore.

Same problem with the ads, I can't believe that for years not a single person has shown interest in brand new products at discounted prices!!!! I’ll leave them up, but I no longer count on them at all and I believe there's competition, I'm going to look into it.

POUNN · Answer

I want to add one thing: since their change, we can no longer "renew" our ads when we click on the link they send. We have to open the site a second time, the ad appears, and when we save it, it disappears; we have to recreate it!!!

I found the trick since they led me on a wild goose chase,
I open my account, click on the sent link, copy the text of my ad and paste the copied text, then I add what’s missing: title, price, etc... In short, I recreate it!

Yes, we don’t pay, so they don't care at all. Fortunately, the competition is there!

POUNN · Answer

Patoma, I asked myself the same question... because they have a lot of unsold goods on sale for years... so how to get rid of them without attracting trouble? Hmm!

patoma · Answer

Here's another load of nonsense.  In their new messaging system, to go to the next line, you have to press "Shift + Enter". If you just press "Enter", it sends the message. Yet, like everywhere else, there's a button to "Send" or "Submit", just like on this forum.  I've reported this issue at least three times and asked them to please fix it.  Well, here's the message I just received again from this "customer service":  "Hello,  We inform you that this is not a malfunction and confirm that to create a line break, you should press the Shift and Enter keys.  However, we will pass your feedback on to the relevant teams.  Best regards, Your Leboncoin customer service".  Each time, I've asked them to correct this issue. Because, everywhere else—word processors, messaging services, forums, etc.—you press "Enter" to move to the next line, then "Send" to send. This is bothering everyone.  Note: I've also asked them several times to give me the email address of their so-called "relevant teams". But of course, no result.  I'm increasingly feeling that this "customer service" is thoroughly messing with me!  P.S.: I won't even tell you the response I just sent them....

patoma · Answer

Why is this topic marked as "Resolved"? There's nothing resolved at all!  Given the number of malfunctions I see while reading this forum, and considering the "effort" the "customer service" is putting into fixing them, I feel like it's not happening anytime soon.

POUNN · Answer

I sent them the link to see if they will respond... not at all.  It smells like the end of the free site!!!

patoma · Answer

I sent them the link to the TRUST site (the site that evaluates companies). Average rating: 1.5 / 5. No reaction either. In any case, whatever malfunction is reported, they seem to completely not care. It's hard to believe they want to sabotage their site and drive all users away. It's really a shame.

POUNN · Answer

Hello,

So the latest from LBC:

I was an Administrative and Financial Director + HR in the private sector. Unfortunately, since I retired, my income has dropped by 50%, so I created a micro-enterprise through which I offer administrative and accounting assistance to small private companies for a few hours per week.
Nothing special, this function is common in businesses.

But for Le Bon Coin, it violates their rules, so ONCE AGAIN it has been rejected. I searched for a long time to find out why this issue and eventually learned from someone there that it’s because they prioritize Accountants and think I’m competing with them.

It’s a shame I can’t put a big guy here just to mock them!!!

I wrote to the professional support to recover my ad, which they couldn’t find. I also informed them of this refusal and asked them to confirm because in that case I’ll go elsewhere (which I already did). I’m also thinking of removing all my private ads because this site is really useless to me now!!!

In fact, they are preventing us from working!!!!

FabienHasko · Answer

Hello everyone, I confirm I just tested it and it doesn't work with hotmail.com or hotmail.fr either. I used my account and my wife's to send messages, whether by email, through the app or the site, the replies to the messages do not come back!! Here is my test (I sent it to support...)   I currently have an ad online on my account. I went to leboncoin.fr in guest mode (no account) and sent a message for my ad using my wife's name and email address (***@***) as any buyer would. The message was successfully received in my account, on my app, and in my inbox ***@***. I used the app to reply to the message, my reply never arrived. I used my email inbox to respond, the message didn’t arrive either. I used the site on PC, the message was not delivered either.  PS: - I have of course checked the spam folder.... and still nothing. - I also waited a while and still nothing ....  To be continued!!

JMLD31 · Answer

Hello, I'm in the same situation whether it's my personal address or that of my association. Nothing is coming in and nothing is going out... nobody is receiving anything.  Contacted Le Bon Coin: it's normal your contacts don't want to respond to you... easy.  To be continued.

patoma · Answer

In fact, the reception of private messages works from time to time and does not work at other times. And I'm tired of informing technical support, who always sends the same automatic response: "everything is working fine." In conclusion, they don't care at all.

Mato · Answer

Hello, I inform you that for Yahoo mailboxes, the issue is resolved. Messages no longer go to SPAM but are directly delivered to the inbox, and this is without any settings to be made on Yahoo. This is the result of several months of email exchanges with Leboncoin and Yahoo through my intermediary. I thought I was wasting my time, but I realized that perseverance can pay off!

patoma · Answer

@Mato, I changed my email address on Le Bon Coin. I left Yahoo for Laposte.  However, I still wonder if the messages I send actually reach the recipients. Because, this past week, 3 people contacted me regarding my ads, and I replied to them (I always reply, I am polite). Well, these 3 people did not follow up on my responses. So, either they lack the most basic manners (which annoys me), or the messaging is acting up again.  I have given up trying to reach technical support since they always respond that everything is working fine. I'm tired of wasting my time.  In conclusion, those who lack manners can go take a hike. If they don't respond, it's because what I'm selling doesn't interest them in the end. When something does not interest me, I don’t contact the advertiser. That's all.

Mato · Answer

Hello @patoma I almost did the same but I wanted to keep my Yahoo messaging with all its history. I also received the standard replies from Leboncoin, but when I was more blunt (while remaining polite) and simply asked them to stop replying with generic phrases because I felt like they were messing with me, miracle of miracles, they responded that they would take care of it! Well, I had to prompt them again, but another miracle, the issue was resolved and I was able to test that it was true. As for people who don't reply, unfortunately, there are rude individuals everywhere and it will be hard to change that despite all the goodwill we can put into it... For my part, the last exchanges I had on Leboncoin messaging worked well and it was just today! Wishing you all the best!

POUNN · Answer

Hello,  Anyway, I confirm AGAIN that we are no longer notified about messages following a listing.  I happened to come across a message from someone interested in my offer just this past Monday because I went on the site to renew a listing.

POUNN · Answer

Hello everyone,  I believe I understand!!!!  Actually, I posted an ad 48 hours ago to sell a dresser. I purchased the premium listing for 10€ for 1 month and now.....I’m receiving notifications of messages without any problem.  So to confirm, it is reserved for paying users....

POUNN · Answer

It's very strange. Because I was contacted for classes and I only saw the message when I went to the site to post an ad.  So, I just pushed a snow parka back to the top of the list... we'll see....;-)

POUNN · Answer

AND HERE we don't know why the avatar disappears ;-)))

Mato · Answer

It's unbelievable to see that people see conspiracies everywhere and don't even answer the questions that are asked of them... If I had known, I would have refrained from coming to discuss here and I also regret that the fruits of my effort benefit such arguments.

Madabatro · Answer

comment changer le prix d'une annonce déposée il y a un mois !!! d'une maison à vendre ?

Madabatro · Answer

I would like to change the price of a house for sale! Le Bon Coin refuses to reformulate my request!!! It is impossible for me to submit a new ad.....why? Please send me an email to tell me how to achieve this….Best regards!

The new messaging feature of Le Boncoin...

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