View original (French)

I/O error

Monordietmoi Posted messages 10 Status Member -  
Monordietmoi Posted messages 10 Status Member -
Hello,
I can no longer read the files (text, PowerPoint) that I receive with Open Office. Every time, there is a "general I/O error". The files on my computer work. I looked at some things on forums, but nothing that could solve my problem. I uninstalled Open Office, reinstalled the latest version, and it's still the same, I don't understand.
What should I do?
Thank you very much
M.C

8 answers

Answer 1 / 8
dubcek Posted messages 18627 Registration date   Status Contributor Last intervention   5 659
 
hello
try to purge the profile, look there
https://wiki.openoffice.org/wiki/FR/FAQ/Generale/110
0
Answer 2 / 8
monordietmoi
 
Hello,
thank you for the tip, I already did it and it didn't change anything. Any other ideas???
Thanks in advance
MC
0
Answer 3 / 8
dubcek Posted messages 18627 Registration date   Status Contributor Last intervention   5 659
 
Is it a disk or a USB stick?
Are there any disk errors in the system messages?
Are only the OpenOffice files causing problems?
Try with a copy of the directory containing them.
Try uninstalling OpenOffice with Revo and reinstalling it.
https://www.commentcamarche.net/telecharger/utilitaires/19405-revo-uninstaller/
0
Answer 4 / 8
Monordietmoi Posted messages 10 Status Member
 
Hello
these are .pps or .doc files created with Microsoft Office and that I can read with Open Office. They are not necessarily saved, they are read via my email or on the desktop if saved. I haven't seen any disk errors. I will try to use Revo, we'll see.
thank you
MC
0
Answer 5 / 8
Monordietmoi Posted messages 10 Status Member
 
I used Revo, but it doesn't change anything. On the other hand, I can read a problematic Word file via cjoint.com but not directly when it's attached to an email? Any ideas?
Thank you
MC
0
Answer 6 / 8
dubcek Posted messages 18627 Registration date   Status Contributor Last intervention   5 659
 
Isn't it rather an email issue?
Which messaging tool?
0
Answer 7 / 8
Monordietmoi Posted messages 10 Status Member
 
Hello
I don't know if this is it, but I use IncrediMail (through Orange). The people who send me the files that I can't read have Orange mailboxes, and one of them uses Thunderbird.
0
dubcek Posted messages 18627 Registration date   Status Contributor Last intervention   5 659
 
Not directly when it's attached in an email?
Save the attachment and open it, does that work?
0
Monordietmoi Posted messages 10 Status Member
 
Hello,
I can't read them directly in the messaging system nor save and open them later, it's not working. I really don't see where the problem is coming from.
0
dubcek Posted messages 18627 Registration date   Status Contributor Last intervention   5 659
 
incredimail ?
0
Monordietmoi Posted messages 10 Status Member
 
I have never had a problem with IncrediMail, and this does not concern all files; some work. But has there been an update or something in this messaging service that has changed and caused these issues???
0
dubcek Posted messages 18627 Registration date   Status Contributor Last intervention   5 659
 
Try disabling the antivirus?
0
Answer 8 / 8
BlaLafont Posted messages 4 Status Member
 
It seems to me that the problem is not with your computer, but with the file that was sent to you by the sender.
0
Monordietmoi Posted messages 10 Status Member
 
I think that's the case, but I don't understand why some documents (like Word documents, for example) created and sent by the same person from the same computer open, and others do not.
0
BlaLafont Posted messages 4 Status Member
 
Unfortunately, I don't understand either. Can you ask to send the files in a different format?
0
yclik Posted messages 69 Registration date   Status Member Last intervention   1 607
 
Hello
maybe the documents are created with Word and sent via Outlook, which generates a file with the winmail.dat extension
see here
0
Monordietmoi Posted messages 10 Status Member
 
Hello, the files are sent with Thunderbird or Windows Live Mail and not by Outlook. But I will check the link you provided, it might be a similar problem.
0