View original (French)

MP Navigator and macOS High Sierra

garant -  
dede74000 Posted messages 26996 Registration date   Status Contributor Last intervention   -
Hello, since the High Sierra update, MP Navigator EX 3.0 "has quit unexpectedly." My printer is a Canon MP560. Thank you.

10 answers

  1.
    Meneke1945 Posted messages 1 Status Member 10
     
    Under High Sierra, you need to download MP Navigator Ex from the English site of Canon, which is canon.uk. Do not do it on canon.fr or canon.be because the software will not open. However, although downloaded from canon.uk, it works perfectly and even in French.
    10
    1. citoyen
       
      You're welcome!
      0
    2. Hugues
       
      As for me, I downloaded it from the American site and it works perfectly.
      Thank you, I am super happy that it works again.
      0
    3. Lo
       
      Hello,

      Could you please provide the link to download this version?
      Thank you in advance.
      0
    4. dede74000 Posted messages 26996 Registration date   Status Contributor Last intervention   5 370
       
      If you had the patience to read the entire thread, you would know!!
      0
  2. chdontsurf
     
    The solution for a Pixma MP640 is here. MP Navigator Version 3.1.5
    1
    1. chdontsurf
       
      There is an updated version of MP Navigator 5 for High Sierra on the same site.
      0
    2. garant
       
      Thank you chdontsurf for the solution, it works!!!!
      0
  3. Anonymous user
     
    Hello,

    I have the same issue. I am using MP Navigator 3.04 which works perfectly under Sierra, but it "quits unexpectedly" under High Sierra.
    I've tried everything, but I haven't been able to get it to work under High Sierra. I keep reporting it to Apple. No results so far. To use my scanner (Canon MP810 printer), I start my Mac using a version prior to High Sierra from an external disk. Or I use the demo version of VueScan:
    https://www.hamrick.com

    On this point, I regret switching to High Sierra.

    Have a nice day.

    --
    Always indicate your system configuration completely - exact model of the computer, exact OS version.
    0
  4. garant
     
    Hello, I also regret having High Sierra. To scan, I go through "Preview", click "File", click "Import from MP 560", open the scanner and scan. Have a good day.
    0
  6. Anonymous user
     
    On my side, I can't even use Preview with my MP810. The import options from the scanner are grayed out... :(

    --
    Always indicate your system configuration completely - exact model of computer, exact OS version.
    0
  7. dufi78
     
    And it's really a shame because it was a very good scanning software!
    0
  8. Anonymous user
     
    Hello,

    I contacted Canon about this, and Canon confirmed that MP Navigator is indeed not compatible with High Sierra and will not be updated.
    I also reported the issue to Apple, but received no response.

    In the end, since some features remain useful in High Sierra, I ended up reinstalling High Sierra and decided to use Vue Scan in its basic version for basic scans. If I need to scan slides, I restart my Mac under an older version of OS X, as the Pro version of VueScan is far too expensive for me. VueScan is a great software, but pricey :(

    Moreover, for printing, the free Gutenprint is better than Canon's original driver.

    Best regards.
    0
  9. Garant
     
    Thank you, Meneke 1945, I am currently away from home, I will try your suggestion once I return from vacation and I will be sure to inform you. Thanks again. Garant.
    0
  10. Anonymous user
     
    Under High Sierra, you need to download MP Navigator Ex from Canon's UK site, which is canon.uk. Do not do it on canon.fr or canon.be because the software will not open. However, even though it was downloaded from canon.uk, it works perfectly and even in French.


    Good evening,

    on my side, I had already tested the drivers from the UK and US sites, and unfortunately always without success. I just tried those sites again, and sadly, still without success. The downloaded version is the same everywhere, 3.04, whether it's from the UK, US, or French site...

    If you have a link for a version that works, I am ready to test one more time ;-))

    Best regards.

    0
  11. reidid
     
    Hello, I tried on the UK site, but it says the driver does not work on High Sierra, and I couldn't find it on the USA site. How did you do it?
    0