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Missing audio driver

francou1 Posted messages 99 Status Member -  
benaquista Posted messages 144 Status Member -
Hello everyone,

Following a previous topic (https://forums.commentcamarche.net/forum/affich-35041807-plus-de-son-aucun-peripherique-de-sortie-audio-n-est-installe?login=1), I'm reaching out again for your help regarding the absence of sound on my Lenovo Yoga 3 PC.

It seems that a driver is missing on the PC for the sound to work again, and here is its hardware ID: SW\{96E080C7-143C-11D1-B40F-00A0C9223196}

Does anyone know which driver corresponds to this number?

Thanks in advance for your help
Configuration: Windows / Chrome 62.0.3202.94

15 answers

Answer 1 / 15
glg29 Posted messages 29751 Registration date   Status Contributor Last intervention   4 582
 
Hello,
It seems that this number has no significance regarding the identification of the hardware; generally, the related number is described like this, example:
PCI\VEN_8086&DEV_0116&SUBSYS_105C1043&REV_09
Is the concerned PC this one, Yoga Home 500-22IBU?
Note it on a label under the PC if it is a laptop.
Regards.

The one that doesn’t bring pleasure upon arrival always brings pleasure upon departure!
Breizh a tao
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francou1 Posted messages 99 Status Member
 
Hello,

First of all, thank you very much for your response. My PC is a Lenovo Yoga 3 14-inch 80JH (https://pcsupport.lenovo.com/fr/fr/products/laptops-and-netbooks/yoga-series/yoga-3-1470/80jh?linkTrack=Homepage%3ABody_Search+Products&searchType=4&keyWordSearch=Yoga%25203-1470%2520Laptop%2520%2528Lenovo%2529%2520-%2520Type%252080JH%29

I can send you a Speccy report if needed.

But maybe the original problem doesn't come from there, so if you have other leads...
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glg29 Posted messages 29751 Registration date   Status Contributor Last intervention   4 582 > francou1 Posted messages 99 Status Member
 
Download and install this driver, 4olc01af.exe.
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benaquista Posted messages 144 Status Member 31 > glg29 Posted messages 29751 Registration date   Status Contributor Last intervention  
 
I have the same problem with my Polaroid notebook, audio hardware ID: SW\{96E080C7-143C-11D1-B40F-00A0C9223196}

Can you help me too, please?
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francou1 Posted messages 99 Status Member > glg29 Posted messages 29751 Registration date   Status Contributor Last intervention  
 
glg29: I already tried, but at the time of installation, I get the error message: "The driver was not installed: The corresponding device was not found."
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glg29 Posted messages 29751 Registration date   Status Contributor Last intervention   4 582 > francou1 Posted messages 99 Status Member
 
Press the Windows (flag) and R keys simultaneously, type devmgmt.msc and then OK.
Expand the line Game audio video controller, what do you have displayed there?
Regards
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Answer 2 / 15
benaquista Posted messages 144 Status Member 31
 
I may have a solution, try looking here: https://forums.commentcamarche.net/forum/affich-35046002-desinstalle-appareil-dans-gestionnaire-de-peripheriques#p35046002
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francou1 Posted messages 99 Status Member
 
Hi,

What fixes did you make with FixWin? All of them?

Thanks
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benaquista Posted messages 144 Status Member 31 > francou1 Posted messages 99 Status Member
 
No, I did in "Welcome" repair windows system image.
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francou1 Posted messages 99 Status Member > benaquista Posted messages 144 Status Member
 
It didn't work, but at the same time we didn't have the same problem, mine the icon is still there but with a red cross next to it.

Thanks anyway!
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benaquista Posted messages 144 Status Member 31 > francou1 Posted messages 99 Status Member
 
You're welcome, I have the same problem.
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Answer 3 / 15
kaneagle Posted messages 86276 Registration date   Status Moderator Last intervention   14 681
 
Hello,

Run an sfc:
Windows key + X
Select --> Windows PowerShell (admin)
Type --> sfc /scannow and press enter

A system file check will be performed.

--
The human being is at its best when things are at their worst.
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Answer 4 / 15
francou1 Posted messages 99 Status Member
 
Hello,

thank you for your reply. The scan found nothing.

I tried to manually install the Realtek driver via Device Manager: it installed, it's no longer in the hidden devices, but it remains disabled (in the properties: This device cannot start. (Code 10)
This request is not supported.)

If anyone has any other ideas...
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benaquista Posted messages 144 Status Member 31
 
I found this:

Go to the Start menu, search for Device Manager, and open it.
Expand the Sound menu, then Audio Settings
Right-click on the current audio driver, then uninstall it.
Finally, run a scan to detect hardware changes so that the PC can re-detect the device without a driver. It will then automatically install the correct driver.
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benaquista Posted messages 144 Status Member 31 > benaquista Posted messages 144 Status Member
 
Forget it, since you probably don't have the audio settings option.
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Answer 5 / 15
kaneagle Posted messages 86276 Registration date   Status Moderator Last intervention   14 681
 
Go to Device Manager
Click on --> Action
Scan for hardware changes.

--
Human beings are at their best when things are at their worst.
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francou1 Posted messages 99 Status Member
 
Already tried, it changes nothing :/
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Answer 6 / 15
kaneagle Posted messages 86276 Registration date   Status Moderator Last intervention   14 681
 
Since when do you have this problem?

--
Human beings are at their best when things are at their worst.
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francou1 Posted messages 99 Status Member
 
It must be almost a week now; I suspect a Windows update, but I'm not entirely sure...
Especially since I'm being very careful not to install anything random, and I haven't installed anything special recently.
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benaquista Posted messages 144 Status Member 31 > francou1 Posted messages 99 Status Member
 
I have had this problem since Sunday morning, that's the day I installed Windows.
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Answer 7 / 15
kaneagle Posted messages 86276 Registration date   Status Moderator Last intervention   14 681
 
Give the device identification number of the device
Look at this --> Find the device identification number
Post the number in your next message.

Is Windows 7, 8, or 10 --> 32 or 64 bits?

--
Humans are at their best when things are at their worst.
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benaquista Posted messages 144 Status Member 31
 
Good evening kaneagle,

His ID number

SW\{96E080C7-143C-11D1-B40F-00A0C9223196}


It's the same as mine, he posted it in another topic.

Thank you.
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francou1 Posted messages 99 Status Member
 
Thank you Benaquista

New data: I tried to uninstall the Realtek driver that I had installed via the utility for installing older generation drivers from the Device Manager to reinstall it in the same way (just in case)
Result: during the installation, I get a blue screen with the stop code "irql not less or equal" that's new
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benaquista Posted messages 144 Status Member 31 > francou1 Posted messages 99 Status Member
 
Hi, after reinstalling Windows the sound has come back for me.
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francou1 Posted messages 99 Status Member > benaquista Posted messages 144 Status Member
 
How did you proceed with the reinstallation? I personally tried a reset through the Windows settings.
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francou1 Posted messages 99 Status Member
 
Finally, I managed to reinstall the Realtek driver, but I still have this code 10.
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Answer 8 / 15
kaneagle Posted messages 86276 Registration date   Status Moderator Last intervention   14 681
 
Give the device identification number of the device
Look at this --> Find the device identification number
Post the number in your next message.

Windows 7, 8 or 10 is --> 32 or 64 bits?

--
Human beings are at their best when things are at their worst.
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francou1 Posted messages 99 Status Member
 
Hello,

Here is the correct number: HDAUDIO\FUNC_01&VEN_10EC&DEV_0260 (in lowercase)
Windows 10 64 Bits

Thank you
0
benaquista Posted messages 144 Status Member 31 > francou1 Posted messages 99 Status Member
 
Hello francou1, how did you find the correct number? When I select identification number in "details," I get the same number you provided at the beginning, which is the wrong one...
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francou1 Posted messages 99 Status Member > benaquista Posted messages 144 Status Member
 
Try to follow the method in the Kaneagle link

Make sure to select the Realtek device and not another one.
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benaquista Posted messages 144 Status Member 31 > francou1 Posted messages 99 Status Member
 
I did what you told me, but I only have Microsoft's load balancing proxy.

It was still working this morning after reinstalling, but since an update, nothing works.
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francou1 Posted messages 99 Status Member > benaquista Posted messages 144 Status Member
 
At first, it wasn’t there either
What I did for it to appear:

Device Manager, Action, Add legacy hardware
And then you select Audio controllers and then Realtek
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Answer 9 / 15
kaneagle Posted messages 86276 Registration date   Status Moderator Last intervention   14 681
 
Download and install --> 7Zip 64 bits

Download this audio driver --> Realtek
and place it in your documents.

Right-click on the driver --> 64bit_.....exe
Select --> 7Zip
Choose --> extract to "64bit_....\"

Go to Device Manager.
Right-click on the device in question
Update driver
Browse my computer ......
Choose from a list of drivers...
Provide disk
Browse
Go to your documents
Go to the unzipped driver folder --> 64bit_.....
Folder --> win64
Select the file --> HDXRT.inf
Restart.

--
Human beings are at their best when things are at their worst.
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Answer 10 / 15
francou1 Posted messages 99 Status Member
 
Hello,

Everything went well until the installation of the driver after selecting HDXRT.inf for the provided Disk.

An installation time elapses and then this message appears:

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Answer 11 / 15
kaneagle Posted messages 86276 Registration date   Status Moderator Last intervention   14 681
 
Is Windows up to date?
If not, go to Windows Update and make all the updates.

--
Human beings are at their best when things are at their worst.
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francou1 Posted messages 99 Status Member
 
Yes, he is; I check every day.
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Answer 12 / 15
kaneagle Posted messages 86276 Registration date   Status Moderator Last intervention   14 681
 
Go to the Device Manager
Right-click on --> Realtek High Definition Audio
Uninstall (including all drivers)

Windows key + R
Type --> control panel and OK

Programs and Features
Uninstall --> Realtek High Definition Audio
Restart the PC.

Go back to the Device Manager
Is the audio device still alert?
If yes, provide the full hardware ID number:
EX: HDAUDIO\FUNC_01&VEN_10EC&DEV_0260&SUBSYS_104319AD

--
Human beings are at their best when things are at their worst.
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francou1 Posted messages 99 Status Member
 
After uninstalling as you indicated, only the hidden devices (Microsoft drivers, the external sound card of my headset, and Intel Sound for displays) appear in the Audio Controllers. Realtek (the only one that was not hidden) no longer appears.
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Answer 13 / 15
kaneagle Posted messages 86276 Registration date   Status Moderator Last intervention   14 681
 
Try this again:
Go to Device Manager
Click on --> Action
Scan for hardware changes.

--
The human being is at its best when things are at their worst.
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francou1 Posted messages 99 Status Member
 
Thank you very much for your patience

It hasn't changed anything (no new driver appears)
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Answer 14 / 15
kaneagle Posted messages 86276 Registration date   Status Moderator Last intervention   14 681
 
Make a Windows 7 repair without data loss.
Check out this tutorial --> Repair Windows 7

--
Human beings are at their best when things are at their worst.
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francou1 Posted messages 99 Status Member
 
I'll give this a try (I assume it works for Windows 10 since my PC runs on W10) but I'd like to point out that I've tried all types of recovery options offered in Windows 10 settings (full, keep my files, reset, etc...).
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benaquista Posted messages 144 Status Member 31 > francou1 Posted messages 99 Status Member
 
Hi, I just solved my sound problem, I need to reinstall a customized Windows, probably the one provided by the seller.
I recommend contacting the seller and asking for the Windows that corresponds to your computer by stating its reference.
If not, try a topic "create a customized Windows."

Good luck.
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Answer 15 / 15
kaneagle Posted messages 86276 Registration date   Status Moderator Last intervention   14 681
 
Sorry, for Windows 10, check out this tutorial --> Repair Windows 10

--
Human beings are at their best when things are at their worst.
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