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Freebox stuck on Network, RocknRoll or Step 2 too often!!!

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Sina13 Posted messages 17 Status Member -  
Sina13 Posted messages 17 Status Member -
Hello,

My Freebox Crystal stays stuck on Network, on RocknRoll, or on Step 2 several times a day and it can last more than an hour! It's frustrating and it often interrupts my programs with freezes.
Are there any solutions? I live in Marseille, are there others affected? Thank you.

1 answer

  1.
    brupala Posted messages 111145 Registration date   Status Member Last intervention   14 448
     
    Hi,
    I guess you're talking about the TV box.
    Try connecting it with an Ethernet cable directly to the ADSL box, plugging it instead of the RJ45 port of the Freeplug.

    --
    and ... There you go!
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    1. Sina13 Posted messages 17 Status Member
       
      I have already tried using the Ethernet cable. And I use it almost every day. Are there any other solutions?
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    2. brupala Posted messages 111145 Registration date   Status Member Last intervention   14 448 > Sina13 Posted messages 17 Status Member
       
      Does it work like that or not?
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    3. Sina13 Posted messages 17 Status Member > brupala Posted messages 111145 Registration date   Status Member Last intervention  
       
      Thank you Brupala for your response.
      Yes, it works when it is connected to the Ethernet cable and the update has been performed (firmware). However, once it is put back in place, it works and after a while the freezes come back or it hangs on network or rock'n'roll. It’s becoming annoying. We can go hours without watching TV because of this problem. The trouble is mainly that we cannot keep the Ethernet cable connected permanently or put the two boxes together due to lack of space for the TV.
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    4. brupala Posted messages 111145 Registration date   Status Member Last intervention   14 448 > Sina13 Posted messages 17 Status Member
       
      You can use a longer Ethernet cable.
      If your powerline adapters (Freeplugs) are disrupted over the electrical network, there isn't much else you can do.
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    5. Sina13 Posted messages 17 Status Member > brupala Posted messages 111145 Registration date   Status Member Last intervention  
       
      I don't have a long enough Ethernet cable to connect the two boxes...
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