Audio device issue

Question

Hello,Since last night, I have no sound. The icon in the taskbar has a white cross on a red background and says that no audio output device is installed.I’ve searched online, tried updates, disabled, restarted...nothing works.I am on WIN 10.Thank you very much in advance!

billmaxime · Answer

Hi  since your problem dates back to yesterday, perform a system restore to a date before your issue  press the Windows+R keys  in the window that opens, type RSTRUI.EXE and click OK  follow the prompts for the restoration...  if you have any questions...  see you later  -- the radiation level is higher at the job center than in Chernobyl

JCM · Answer

Thank you for your response.  Unfortunately, "No restore point has been created (...)".

billmaxime · Answer

re  ok, check the device manager to see if you have any ? or /!\ yellow  under "audio, video, game controllers," what do you have?  @+  -- the radiation levels are higher at the unemployment office than at Chernobyl

JCM · Answer

I have a /!\ in front of High Definition Audio Controller. I also had one in front of NVIDIA Virtual Audio Device. It told me that the driver was up to date. I uninstalled it following instructions on the Internet, and since then I can't reinstall it; I might have messed up.

billmaxime · Answer

re  ok,  give me the complete reference of your PC (brand, model, WIN 10 in 32 or 64 bits)?  https://www.commentcamarche.net/informatique/windows/169-32-bits-ou-64-bits-comment-savoir/  see you  the radiation level is higher at the employment center than at Chernobyl

JCM · Answer

I no longer have this category.  It's an ASUS X55VD running WIN10 64bits.

billmaxime · Answer

re  download this driver to your desktop  https://www.touslesdrivers.com/index.php?v_page=23&v_code=44962  run it as an administrator (right-click)  restart the pc and see if there's anything "new" in the device manager  @+  the radiation level is higher at the employment office than at Chernobyl

JCM · Answer

Thank you. I followed the procedure, it installs correctly, restarts my PC but nothing new on the restart.

kaneagle · Answer

Hello,  Give the hardware identification number of the High Definition Audio Controller It should look like this as an example: --> PCI\VEN_1969&DEV_1026&SUBSYS....... If needed, check --> here Post the number in your next message.   -- The human being is at their best when things are at their worst.

JCM · Answer

Hello,  Here it is: PCI\VEN_8086&DEV_1E20&SUBSYS_1C331043&REV_04

billmaxime · Answer

Hi Kaneagle   there’s also this peripheral that JCM uninstalled/removed:   NVIDIA Virtual Audio Device (Wave Extensible) (WDM) Drivers   and he no longer has any devices in "audio, video, and game controllers"   I don’t have that category anymore.   I have a link for NVIDIA Virtual Audio Device (Wave Extensible) (WDM) Drivers   on this page:  https://www.driverscape.com/download/nvidia-virtual-audio-device-(wave-extensible)-(wdm   I don’t know what you think   @+    --  the radiation level is higher at the employment office than at Chernobyl.

kaneagle · Answer

For now, let's leave it as it is.  Download and install --> 7Zip 64 bits  Download this driver --> Chipset and place it in your documents.  Right-click on --> Chipset.zip Choose --> 7Zip Choose --> extract to "Chipset\"  Go to the device manager Right-click on the High Definition Audio Controller Update driver Browse my computer for driver software Browse Go to your documents Select the unzipped driver folder --> Chipset OK, next Restart   The human being is at its best when things are at their worst.

JCM · Answer

Damn, even following the steps, Windows tells me that the driver is already up to date...

kaneagle · Answer

What do you have in audio, video, and game controllers?  Human beings are at their best when things are at their worst.

JCM · Answer

I reinstalled the NVIDIA Virtual Audio Device, but there's still a yellow triangle like there was before I uninstalled it.

kaneagle · Answer

Is it always the High Definition Audio Controller that has a yellow triangle?  -- Human beings are at their best when things are at their worst.

JCM · Answer

Both, NVIDIA Virtual Audio Device AND High Definition Audio Controller.

kaneagle · Answer

NVIDIA Virtual Audio Device  Try this driver --> nVidia   -- Human beings are at their best when things are at their worst.

JCM · Answer

Nothing new... What a hassle!

kaneagle · Answer

Give the identification number of the NVIDIA Virtual Audio Device  -- Human beings are at their best when things are at their worst.

JCM · Answer

The dxdiag command doesn't find any sound card. I've also seen that it can be disabled in the BIOS. However, I can't find anything related to sound in the BIOS...

kaneagle · Answer

Download and install -->> AIDA64 extreme <<-- For the report, check the example in the tutorial. Post the report in your next message. -- The human being is at their best when things are at their worst.

JCM · Answer

Here:

--------[ AIDA64 Extreme ]----------------------------------------------------------------------------------------------

Version AIDA64 v5.92.4300/en
Test module 4.3.759-x64
Website http://www.aida64.com/
Report type Quick report [ TRIAL VERSION ]
Computer USERPC
Generator User
Operating system Microsoft Windows 10 Home 10.0.14393.1066 (Win10 RS1)
Date 2017-08-20
Time 17:50

--------[ Summary ]------------------------------------------------------------------------------------------------------

Computer:
System type PC ACPI with x64 (Mobile) processor
Operating system Microsoft Windows 10 Home
System service pack [ TRIAL VERSION ]
Internet Explorer 11.1066.14393.0
Edge 38.14393.1066.0
DirectX DirectX 12.0
System name USERPC
User name User
Login domain [ TRIAL VERSION ]
Date / Time 2017-08-20 / 17:50

Motherboard:
Processor type Mobile DualCore Intel Pentium B980, 2400 MHz (24 x 100)
Motherboard name Asus X55VD Series Notebook
Motherboard chipset Intel Panther Point HM76, Intel Sandy Bridge
System memory [ TRIAL VERSION ]
BIOS type AMI (08/20/2012)

Monitor:
Video card Intel(R) HD Graphics (1841004 Ko)
Video card Intel(R) HD Graphics (1841004 Ko)
Video card NVIDIA GeForce 610M (1 GB)
3D accelerator Intel HD Graphics 2000
Monitor AU Optronics B156XTN02.2 [15.6" LCD]

Multimedia:
Audio card Intel Panther Point PCH - High Definition Audio Controller [C-1]

Storage:
IDE controller Intel(R) 7 Series Chipset Family SATA AHCI Controller
Storage controller Microsoft Storage Spaces Controller
Hard drive TOSHIBA MQ01ABD050 (500 GB, 5400 RPM, SATA-II)
Optical drive DTSOFT Virtual CdRom Device
Optical drive DTSOFT Virtual CdRom Device
Optical drive MATSHITADVD-RAM
Hard drives status SMART OK

Partitions:
C: (NTFS) [ TRIAL VERSION ]
D: (NTFS) 258.5 GB (145.0 GB free)
Total size [ TRIAL VERSION ]

Input:
Keyboard Keyboard Device Filter
Mouse ASUS Touchpad

Network:
Main IP address [ TRIAL VERSION ]
Main MAC address DC-85-DE-42-45-23
Network card Microsoft Hosted Network Virtual Adapter
Network card Microsoft Virtual Wi-Fi Direct Adapter
Network card Qualcomm Atheros AR8161 PCI-E Gigabit Ethernet Controller (NDIS 6.30)
Network card Qualcomm Atheros AR9485 Wireless Network Adapter (192. [ TRIAL VERSION ])

Devices:
Printer Fax
Printer HP Photosmart C4500 series
Printer Microsoft Print to PDF
Printer Microsoft XPS Document Writer
USB controller Intel Panther Point PCH - USB 2.0 EHCI Controller #1 [C-1]
USB controller Intel Panther Point PCH - USB 2.0 EHCI Controller #2 [C-1]
USB controller Intel Panther Point PCH - USB 3.0 xHCI Controller [C-1]
USB device ASUS USB2.0 Webcam
USB device Generic USB Hub
USB device Generic USB Hub
USB device USB composite device
Battery Microsoft AC Adapter
Battery Microsoft ACPI-Compliant Control Method Battery

DMI:
BIOS vendor American Megatrends Inc.
BIOS version X55VD.404
System manufacturer ASUSTeK COMPUTER INC.
System name X55VD
System version 1.0
System serial number [ TRIAL VERSION ]
System UUID [ TRIAL VERSION ]
Motherboard manufacturer ASUSTeK COMPUTER INC.
Motherboard name X55VD
Motherboard version 1.0
Motherboard serial number [ TRIAL VERSION ]
Chassis manufacturer ASUSTeK COMPUTER INC.
Chassis version 1.0
Chassis serial number [ TRIAL VERSION ]
Chassis identifier [ TRIAL VERSION ]
Chassis type Notebook

kaneagle · Answer

Have you tried this driver? --> VIA   -- Human beings are at their best when things are at their worst.

JCM · Answer

I just tried. Still no change... It must be a lost cause ;)

kaneagle · Answer

Go to the Device Manager Uninstall these 2 devices (including all drivers): --> NVIDIA Virtual Audio Device --> High Definition Audio Controller  Go to the Control Panel Programs and Features Uninstall everything related to audio, namely Realtek, VIA, HDMI (nVidia)...  Restart the PC and see what happens in the Device Manager.  -- The human being is at its best when things are at their worst.

JCM · Answer

After restarting, I find High Definition Audio Controller, but still with the yellow triangle.

kaneagle · Answer

Go to Device Manager.
Right-click on the High Definition Audio Controller
Choose --> Update Driver
Choose --> Browse my computer for driver software
Click on --> Let me pick from a list of device drivers on my computer...
Click on --> Have Disk
Browse
Go to your documents
Go to the folder of the unzipped driver --> Chipset
Folder --> win7
Select the file --> PantHAud.inf
Restart.

--
Humans are at their best when things are at their worst.

kaneagle · Answer

If it still doesn't work, try this one --> Chipset
and put it in your documents.

Right-click on --> Chipset.zip
Select --> 7Zip
Select --> extract to "Chipset\"

Go to Device Manager
Right-click on the High Definition Audio Controller
Update driver
Browse my computer for drivers
Browse
Go to your documents
Go to the unzipped driver folder --> Chipset
Select the folder --> all
OK, next
Restart

The human being is at its best when things are at their worst.

JCM · Answer

Knowing that Windows tells me each time that the driver is up to date, can the problem still come from that?

kaneagle · Answer

Is Windows up to date?  If not, go to Start Settings (cogwheel) Update & Security Check for updates.  -- Human beings are at their best when things are at their worst.

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