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Avoid Willemse

unchouan37 Posted messages 1 Registration date   Status Member Last intervention   -  
 Vivi -
I ordered raspberry plants and seeds from Willemse.
The delivery was quick.
I’m very disappointed with the quality of the 6 raspberry plants.
4 were dried out, but at the acceptable limit.
2 are completely dead.
It is unacceptable to pack and ship goods in such condition.
Now Willemse wants to give me a credit note or refund me for the 2 plants but does not want to replace them.
So to receive my 2 plants, I have to pay shipping again.
This kind of merchant should be ignored.
Unchouan37

5 answers

  1.
    contrariness Posted messages 17903 Registration date   Status Member Last intervention   6 243
     
    Personally, I have no complaints about this company...

    Sure, some strawberry plants arrived a bit.. dry, but after soaking them before planting, they bounced back without any issues..

    And the exchange of a tree (cherry) that didn't take was replaced 8 months later without any problems... well, I did lose a year of growth.
    2
  2. Afrikarnak Posted messages 17653 Registration date   Status Contributor Last intervention   Ambassadeur 14 519
     
    HELLO to you too!!

    Non-compliant items = replacement WITHOUT charge.

    See Legal Compliance Guarantee, Consumer Code Art. L217-4 to L217-14 to read and possibly use.

    A+
    3
  3. regcal Posted messages 13011 Registration date   Status Contributor Last intervention   4 658
     
    Hello,

    did you not use any polite formulas here?
    1
  4. Sophie06
     
    Willemse should be avoided.. they are forcing me to keep my order which I still haven't received after 19 days.. they always have a good excuse..
    go to Promesse de Fleurs. I have been ordering from them for years and they have a wonderfully well-made catalog.
    0
    1. PINA
       
      Avoid..........Company of Broken Arms.
      0
  6. Vivi
     
    I got trapped too after receiving a completely rotten order. I had a balance of 66 euros, but today when I want to place an order, they don’t know who I am and don’t respond to my messages. What can I do? With the phone at 50 cents a minute, it's a lost cause because they take forever to respond, not to mention that Nathalie doesn’t understand anything. I'm going to Promise of Flowers, thanks for the recommendation.
    0