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My computer turns on but nothing happens...

dorian66 Posted messages 50 Registration date   Status Member Last intervention   -  
Papounet17000 Posted messages 26460 Registration date   Status Member Last intervention   -
Hello, I have an HP Pavilion dv7 (quite old) and when I turn it on, I end up on the desktop (which appears with infinite slowness) and there I can't do anything except move the mouse...

I thought it was the hard drive, but the icons are there and the wallpaper is still visible: so it's still in memory. Do you know what my problem is?

Thank you.

4 answers

  1.
    Papounet17000 Posted messages 26460 Registration date   Status Member Last intervention   9 895
     
    Hi,

    Use CrystalDiskInfo to check the health of the hard drive.

    Once it's on the desktop, you need to decompress the file into a folder.

    Once done, you need to click on the DiskInfo64 file to launch it.

    1
    1. dorian66 Posted messages 50 Registration date   Status Member Last intervention  
       
      It's impossible because I can't do anything at all from the office...
      0
  2. Malekal_morte- Posted messages 178136 Registration date   Status Moderator, Security Contributor Last intervention   24 712
     
    Hi,

    What version of Windows?
    What does safe mode look like?

    --
    Please press a key to continue the disinfection...
    1
    1. dorian66 Posted messages 50 Registration date   Status Member Last intervention  
       
      Windows 10 but how to start in safe mode with Windows 10? I remember how to do it with Windows 7 but it doesn't seem to work...
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  3. Malekal_morte- Posted messages 178136 Registration date   Status Moderator, Security Contributor Last intervention   24 712
     
    On my message, the safe mode word is clickable.
    You have the information to make this startup

    also try:

    Boot into the advanced recovery options using method 1 on this page: Windows advanced options.
    If you get to the window asking for passwords, if it's before it gets stuck...
    Turn the computer off twice during the Windows loading.
    It will enter repair mode, which will also give access to the advanced recovery options.

    From there, you can try to initiate a system restore, selecting a date when everything was working.
    If system restore is not possible, initiate a Windows reset; applications will be removed but user data will not be affected.

    --
    Please press any key to continue the disinfection...
    0
  4. dorian66 Posted messages 50 Registration date   Status Member Last intervention  
     
    Here is the result of the analysis:

    If anyone manages to save my computer, I'll send them a bottle of rosé from my village (no, but I'm serious!)
    0
    1. Papounet17000 Posted messages 26460 Registration date   Status Member Last intervention   9 895
       
      In your place, I would quickly buy a hard drive and clone this one onto the new one.

      Your hard drive is at the end of its life (be careful)

      It won't be long before it crashes.
      0
      2. Papounet17000 Posted messages 26460 Registration date   Status Member Last intervention   9 895 > dorian66 Posted messages 50 Registration date   Status Member Last intervention  
         
        Why spend so much on a 500 GB?

        You can get a larger capacity for less money.

        A 2.5-inch hard drive is standard for a laptop.

        https://www.amazon.fr/Seagate-ST9750420AS-Momentus-Disque-interne/dp/B004MME0N0/ref=sr_1_fkmr2_4?ie=UTF8&qid=1490300391&sr=8-4-fkmr2&keywords=seagate+2.5+%26%2334%3B+7200+tr%2Fmn
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      3. dorian66 Posted messages 50 Registration date   Status Member Last intervention   > Papounet17000 Posted messages 26460 Registration date   Status Member Last intervention  
         
        Too late, it's ordered xD
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      4. Papounet17000 Posted messages 26460 Registration date   Status Member Last intervention   9 895 > dorian66 Posted messages 50 Registration date   Status Member Last intervention  
         
        If it's on Amazon, you can get it changed.
        0