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Restore files deleted by Avast cleanup

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KPOINT59 Posted messages 6 Status Member -  
SmiTech Posted messages 1133 Status Member -
I bought and activated Avast Cleanup on February 26, 2017, and it deleted all my image files and documents. How can I go about recovering them? I'm in a panic!!!

2 answers

  1.
    SmiTech Posted messages 1133 Status Member 140
     
    Hello,

    It is possible to recover deleted files, but regardless of the software, it is never guaranteed that all files will be readable afterwards.

    Try using the Recuva software: https://www.ccleaner.com/recuva/download/standard

    If you have any questions about how to use it, let me know.

    Best regards
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    1. KPOINT59 Posted messages 6 Status Member
       
      Thank you for your quick response. I downloaded Recuva yesterday, but it indicates over 64,000 files that can be recovered by checking boxes. I don't know which ones to check, and that's really a lot. I started by checking everything that began with IMG, but it was marked as unrecoverable.
      I'm desperate.....
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  2. KPOINT59 Posted messages 6 Status Member
     
    I downloaded this software yesterday, but it indicates more than 64,000 files and I don't know how to identify which ones to restore by checking the boxes!!
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    1. SmiTech Posted messages 1133 Status Member 140
       
      you don't really have a choice, you will have to restore everything, and sort the files by type, and thus recognize your files, to differentiate them from hidden and system files.

      Unfortunately, as you said, some are unrecoverable and this is irreversible. When you have performed a restoration, some files will remain unreadable and unrecoverable.

      Unfortunately, there is nothing to be done in this case.

      By observing, you see that there are indicators next to the files, red for unrecoverable, yellow for probably, green for recoverable.
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    2. KPOINT59 Posted messages 6 Status Member > SmiTech Posted messages 1133 Status Member
       
      Thank you very much for your explanations, I will get started on it this evening, and I will keep you updated on the results.
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    3. SmiTech Posted messages 1133 Status Member 140
       
      you're welcome
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    4. SmiTech Posted messages 1133 Status Member 140
       
      Hello,

      so what was the outcome for the file restoration?
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    5. KPOINT59 Posted messages 6 Status Member > SmiTech Posted messages 1133 Status Member
       
      Hello,
      I spent my weekend on this with very little results.
      Not much, with Recuva I managed to recover a few photos but most were unrecoverable. I wrote to Avast support, but they replied that it was impossible for Avast Cleanup to have deleted my photos and documents!
      I also tried to recover them from my hard drive, but nothing at all.
      So I've come to terms with it and bought an external hard drive to back up my files!!!
      Thanks again to you because you are the only one who replied to me.
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