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Auna Bluetooth Headphones

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beautigames -  
 Beautigames -
Hello,

I'm explaining my issue.
I bought a bluetooth auna DBT-2 headset, it works great, the sound is perfect and when I plug in the jack, the sound comes out of both earphones (on PC & phone). But when I connect it via Bluetooth to my phone, only one earphone (the left) works.
Is this normal?
Thank you for your response, best regards.

Configuration: Windows / Chrome 55.0.2883.87

5 answers

  1.
    Sergio39 Posted messages 5315 Registration date   Status Contributor Last intervention   2 622
     
    Hello,
    Regarding Bluetooth, I don't think it's "normal" that your headset only works on one channel.
    Check the SOUND options on the phone to see if there's a line mentioning MONO/STEREO.
    Otherwise, I went to the AUNA website, but I didn't see anything regarding any support (app for the phone or firmware update... not even the manual... nothing!)
    If this headset was purchased in a store, go back there and ask the seller if this is normal... or not.
    Sorry.. I can't do anything more...
    Have a good day

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  2. Beautigames
     
    Well, listen, I can't find this option on my phone (mono/stereo) (I have a Galaxy J7 2016) and I bought it at Fnac :/
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  3. Sergio39 Posted messages 5315 Registration date   Status Contributor Last intervention   2 622
     
    And on the headset... no button or anything that could be used to get sound in both earphones?

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  4. Beautigames
     
    No buttons are specified, change music/sound + / - pause.
    And nothing is mentioned in the manual.
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  6. Sergio39 Posted messages 5315 Registration date   Status Contributor Last intervention   2 622
     
    In this case, your only solution is to find a store that sells the same product and to ask the seller for clarifications.
    Have a nice day

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    Don't forget to mark your post as "resolved" once the issue is sorted out. Thank you.
    0
    1. Beautigames
       
      You're welcome!
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