Windows Explorer has stopped working

Hello,
If you are using MyWinlocker, uninstall it...
then uninstall KB3123862
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^Abel^

Hello,

Thank you for your reply.
I don't use Winlocker, but I do have it on my computer. Unfortunately, I don't have the option to uninstall it via the program manager. I only have the "modify" option...

Can I possibly delete it from the source file?

Thank you,
Best regards,

Hi,

Try to provoke the error then:

Follow the FRST tutorial. ( take the time to read carefully - everything is well explained ).

Download and run the FRST scan, 3 FRST reports will be generated:

• FRST.txt
• Shortcut.txt
• Additionnal.txt

Send these 3 reports to the site http://pjjoint.malekal.com/ and return with the 3 pjjoint links leading to the reports here in a new response so that we can consult them.

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Good evening,

Sorry for the delayed response.

Here are the links:
http://pjjoint.malekal.com/files.php?id=FRST_20161127_i8w5q15w13i10
http://pjjoint.malekal.com/files.php?id=20161127_r5v7y11g6j9
http://pjjoint.malekal.com/files.php?id=20161127_j8o9o5e15b12

Thank you for your reply;
Best regards,

It's indeed the MyWinLocker problem that is also listed among the installed programs...

Error: (11/27/2016 05:09:48 PM) (Source: Application Error) (EventID: 1000) (User: )
Description: Faulting application name: Explorer.EXE, version: 6.1.7601.23418, timestamp: 0x570898dc
Faulting module name: psdprotect.dll, version: 3.1.72.0, timestamp: 0x4a7b0f28
Exception code: 0xc0000005
Fault offset: 0x00000000000012db
Faulting process ID: 0x7dc
Faulting application start time: 0x01d247f52f3e99e0
Faulting application path: C:\Windows\Explorer.EXE
Faulting module path: C:\Program Files (x86)\EgisTec\MyWinLocker 3\x64\psdprotect.dll
Report ID: eafd9dd7-b4bb-11e6-8554-001f16b5e4bd

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Thank you for the confirmation, but how can I uninstall it since I only have the "modify" option...?

Here is the correction to be made with FRST. You can refer to this explanatory note with screenshots.

Open Notepad: Press Windows + R,
In the "Run" field, type notepad and click OK.
Copy/Paste the following into it:

CreateRestorePoint:
CloseProcesses:
 HKLM\...\Run: [mwlDaemon] => C:\Program Files (x86)\EgisTec\MyWinLocker 3\x86\mwlDaemon.exe [349480 2009-08-07] (Egis Technology Inc.) 
 ShellIconOverlayIdentifiers: [egisPSDP] -> {30A0A3F6-38AC-4C53-BB8B-0D95238E25BA} => C:\Program Files (x86)\EgisTec\MyWinLocker 3\x64\psdprotect.dll [2009-08-07] (Egis Technology Inc.) 
 ShellIconOverlayIdentifiers-x32: [egisPSDP] -> {30A0A3F6-38AC-4C53-BB8B-0D95238E25BA} => C:\Program Files (x86)\EgisTec\MyWinLocker 3\x86\psdprotect.dll [2009-08-07] (Egis Technology Inc.) 
 R2 MWLService; C:\Program Files (x86)\EgisTec\MyWinLocker 3\x86\\MWLService.exe [311592 2009-08-07] (Egis Technology Inc.) 
C:\Program Files (x86)\EgisTec
EmptyTemp:
CreateRestorePoint:
Reboot:

Once the text is pasted into Notepad,
Go to "File" menu then "Save As",
On the left, navigate to the Desktop,
In the bottom field, for the file name enter: fixlist.txt
Click "Save", this will create fixlist.txt on the Desktop.

Restart FRST and click the "Fix" button
A reboot may be necessary (not mandatory)
A text file will appear, copy/paste its content here in a new message.

Restart the computer.

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Here is the log:

Results of the Farbar Recovery Scan Tool (x64) Version: 27-11-2016
Executed by Emeline (27-11-2016 20:27:56) Run:1
Executed from C:\Users\Emeline\Desktop
Loaded Profiles: Emeline (Available Profiles: Emeline)
Boot Mode: Normal
==============================================

fixlist content:
CreateRestorePoint:
CloseProcesses:
HKLM\...\Run: [mwlDaemon] => C:\Program Files (x86)\EgisTec\MyWinLocker 3\x86\mwlDaemon.exe [349480 2009-08-07] (Egis Technology Inc.)
ShellIconOverlayIdentifiers: [egisPSDP] -> {30A0A3F6-38AC-4C53-BB8B-0D95238E25BA} => C:\Program Files (x86)\EgisTec\MyWinLocker 3\x64\psdprotect.dll [2009-08-07] (Egis Technology Inc.)
ShellIconOverlayIdentifiers-x32: [egisPSDP] -> {30A0A3F6-38AC-4C53-BB8B-0D95238E25BA} => C:\Program Files (x86)\EgisTec\MyWinLocker 3\x86\psdprotect.dll [2009-08-07] (Egis Technology Inc.)
R2 MWLService; C:\Program Files (x86)\EgisTec\MyWinLocker 3\x86\\MWLService.exe [311592 2009-08-07] (Egis Technology Inc.)
C:\Program Files (x86)\EgisTec
EmptyTemp:
CreateRestorePoint:
Reboot:

The restore point was created successfully.
Processes closed successfully.
HKLM\Software\Microsoft\Windows\CurrentVersion\Run\\mwlDaemon => value deleted successfully
"HKLM\Software\Microsoft\Windows\CurrentVersion\Explorer\ShellIconOverlayIdentifiers\egisPSDP" => key deleted successfully
"HKCR\CLSID\{30A0A3F6-38AC-4C53-BB8B-0D95238E25BA}" => key deleted successfully
"HKLM\Software\Wow6432Node\Microsoft\Windows\CurrentVersion\Explorer\ShellIconOverlayIdentifiers\egisPSDP" => key deleted successfully
"HKCR\Wow6432Node\CLSID\{30A0A3F6-38AC-4C53-BB8B-0D95238E25BA}" => key deleted successfully
MWLService => service deleted successfully
C:\Program Files (x86)\EgisTec => moved successfully
The restore point was created successfully.

=========== EmptyTemp: ==========

BITS transfer queue => 8388608 B
DOMStore, IE Recovery, AppCache, Feeds Cache, Thumbcache, IconCache => 4118217 B
Java, Flash, Steam htmlcache => 755 B
Windows/system/drivers => 325264 B
Edge => 0 B
Chrome => 235168694 B
Firefox => 78902249 B
Opera => 0 B

Temp, IE cache, history, cookies, recent:
Default => 66228 B
Public => 0 B
ProgramData => 0 B
systemprofile => 42344123 B
systemprofile32 => 99850 B
LocalService => 132244 B
NetworkService => 66228 B
Emeline => 5291371 B

RecycleBin => 303404 B
EmptyTemp: => 357.8 MB of temporary data deleted.

================================

The system needed to restart.

End of Fixlog 20:31:39

See what it does.

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Awesome!!! It works!
I can finally copy/paste files on my computer!!!

A big thank you!!! I wish I had done it sooner!!!

Have a good evening!

You're welcome,

Have a good evening :)

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