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Windows Explorer has stopped working

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briem -  
Malekal_morte- Posted messages 178136 Registration date   Status Moderator, Security Contributor Last intervention   -
Hello,

For several months, I have been unable to copy/paste files from one folder to another on my computer (only moving works), and I can't transfer any documents from a device to my computer and vice versa: I get the error message "Windows Explorer is not working."
I have tried a lot of things to try to resolve the issue, but to no avail. I read that it could be due to a corrupted video file, but I haven't downloaded anything except the videos I made with my camera that I transferred to my computer...

If you could guide me to find out where the problem comes from in order to solve it, as it's very inconvenient on a daily basis...

Thank you in advance,
Best regards,

Configuration: Windows 7 / Chrome 54.0.2840.99

11 answers

  2. briem
     
    Hello,

    Thank you for your reply.
    I don't use Winlocker, but I do have it on my computer. Unfortunately, I don't have the option to uninstall it via the program manager. I only have the "modify" option...

    Can I possibly delete it from the source file?

    Thank you,
    Best regards,
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  3. Malekal_morte- Posted messages 178136 Registration date   Status Moderator, Security Contributor Last intervention   24 712
     
    Hi,

    Try to provoke the error then:

    Follow the FRST tutorial. ( take the time to read carefully - everything is well explained ).

    Download and run the FRST scan, 3 FRST reports will be generated:
    • FRST.txt
    • Shortcut.txt
    • Additionnal.txt


    Send these 3 reports to the site http://pjjoint.malekal.com/ and return with the 3 pjjoint links leading to the reports here in a new response so that we can consult them.

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  4. briem
     
    Good evening,

    Sorry for the delayed response.

    Here are the links:
    http://pjjoint.malekal.com/files.php?id=FRST_20161127_i8w5q15w13i10
    http://pjjoint.malekal.com/files.php?id=20161127_r5v7y11g6j9
    http://pjjoint.malekal.com/files.php?id=20161127_j8o9o5e15b12

    Thank you for your reply;
    Best regards,
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  6. Malekal_morte- Posted messages 178136 Registration date   Status Moderator, Security Contributor Last intervention   24 712
     
    It's indeed the MyWinLocker problem that is also listed among the installed programs...

    Error: (11/27/2016 05:09:48 PM) (Source: Application Error) (EventID: 1000) (User: )
    Description: Faulting application name: Explorer.EXE, version: 6.1.7601.23418, timestamp: 0x570898dc
    Faulting module name: psdprotect.dll, version: 3.1.72.0, timestamp: 0x4a7b0f28
    Exception code: 0xc0000005
    Fault offset: 0x00000000000012db
    Faulting process ID: 0x7dc
    Faulting application start time: 0x01d247f52f3e99e0
    Faulting application path: C:\Windows\Explorer.EXE
    Faulting module path: C:\Program Files (x86)\EgisTec\MyWinLocker 3\x64\psdprotect.dll
    Report ID: eafd9dd7-b4bb-11e6-8554-001f16b5e4bd

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  7. briem
     
    Thank you for the confirmation, but how can I uninstall it since I only have the "modify" option...?
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  8. Malekal_morte- Posted messages 178136 Registration date   Status Moderator, Security Contributor Last intervention   24 712
     
    Here is the correction to be made with FRST. You can refer to this explanatory note with screenshots.

    Open Notepad: Press Windows + R,
    In the "Run" field, type notepad and click OK.
    Copy/Paste the following into it: 

    CreateRestorePoint:
    CloseProcesses:
     HKLM\...\Run: [mwlDaemon] => C:\Program Files (x86)\EgisTec\MyWinLocker 3\x86\mwlDaemon.exe [349480 2009-08-07] (Egis Technology Inc.) 
     ShellIconOverlayIdentifiers: [egisPSDP] -> {30A0A3F6-38AC-4C53-BB8B-0D95238E25BA} => C:\Program Files (x86)\EgisTec\MyWinLocker 3\x64\psdprotect.dll [2009-08-07] (Egis Technology Inc.) 
     ShellIconOverlayIdentifiers-x32: [egisPSDP] -> {30A0A3F6-38AC-4C53-BB8B-0D95238E25BA} => C:\Program Files (x86)\EgisTec\MyWinLocker 3\x86\psdprotect.dll [2009-08-07] (Egis Technology Inc.) 
     R2 MWLService; C:\Program Files (x86)\EgisTec\MyWinLocker 3\x86\\MWLService.exe [311592 2009-08-07] (Egis Technology Inc.) 
    C:\Program Files (x86)\EgisTec
    EmptyTemp:
    CreateRestorePoint:
    Reboot:


    Once the text is pasted into Notepad,
    Go to "File" menu then "Save As",
    On the left, navigate to the Desktop,
    In the bottom field, for the file name enter: fixlist.txt
    Click "Save", this will create fixlist.txt on the Desktop.

    Restart FRST and click the "Fix" button
    A reboot may be necessary (not mandatory)
    A text file will appear, copy/paste its content here in a new message.

    Restart the computer.

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  9. briem
     
    Here is the log:

    Results of the Farbar Recovery Scan Tool (x64) Version: 27-11-2016
    Executed by Emeline (27-11-2016 20:27:56) Run:1
    Executed from C:\Users\Emeline\Desktop
    Loaded Profiles: Emeline (Available Profiles: Emeline)
    Boot Mode: Normal
    ==============================================

    fixlist content:
    CreateRestorePoint:
    CloseProcesses:
    HKLM\...\Run: [mwlDaemon] => C:\Program Files (x86)\EgisTec\MyWinLocker 3\x86\mwlDaemon.exe [349480 2009-08-07] (Egis Technology Inc.)
    ShellIconOverlayIdentifiers: [egisPSDP] -> {30A0A3F6-38AC-4C53-BB8B-0D95238E25BA} => C:\Program Files (x86)\EgisTec\MyWinLocker 3\x64\psdprotect.dll [2009-08-07] (Egis Technology Inc.)
    ShellIconOverlayIdentifiers-x32: [egisPSDP] -> {30A0A3F6-38AC-4C53-BB8B-0D95238E25BA} => C:\Program Files (x86)\EgisTec\MyWinLocker 3\x86\psdprotect.dll [2009-08-07] (Egis Technology Inc.)
    R2 MWLService; C:\Program Files (x86)\EgisTec\MyWinLocker 3\x86\\MWLService.exe [311592 2009-08-07] (Egis Technology Inc.)
    C:\Program Files (x86)\EgisTec
    EmptyTemp:
    CreateRestorePoint:
    Reboot:

    The restore point was created successfully.
    Processes closed successfully.
    HKLM\Software\Microsoft\Windows\CurrentVersion\Run\\mwlDaemon => value deleted successfully
    "HKLM\Software\Microsoft\Windows\CurrentVersion\Explorer\ShellIconOverlayIdentifiers\egisPSDP" => key deleted successfully
    "HKCR\CLSID\{30A0A3F6-38AC-4C53-BB8B-0D95238E25BA}" => key deleted successfully
    "HKLM\Software\Wow6432Node\Microsoft\Windows\CurrentVersion\Explorer\ShellIconOverlayIdentifiers\egisPSDP" => key deleted successfully
    "HKCR\Wow6432Node\CLSID\{30A0A3F6-38AC-4C53-BB8B-0D95238E25BA}" => key deleted successfully
    MWLService => service deleted successfully
    C:\Program Files (x86)\EgisTec => moved successfully
    The restore point was created successfully.

    =========== EmptyTemp: ==========

    BITS transfer queue => 8388608 B
    DOMStore, IE Recovery, AppCache, Feeds Cache, Thumbcache, IconCache => 4118217 B
    Java, Flash, Steam htmlcache => 755 B
    Windows/system/drivers => 325264 B
    Edge => 0 B
    Chrome => 235168694 B
    Firefox => 78902249 B
    Opera => 0 B

    Temp, IE cache, history, cookies, recent:
    Default => 66228 B
    Public => 0 B
    ProgramData => 0 B
    systemprofile => 42344123 B
    systemprofile32 => 99850 B
    LocalService => 132244 B
    NetworkService => 66228 B
    Emeline => 5291371 B

    RecycleBin => 303404 B
    EmptyTemp: => 357.8 MB of temporary data deleted.

    ================================

    The system needed to restart.

    End of Fixlog 20:31:39

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  10. Malekal_morte- Posted messages 178136 Registration date   Status Moderator, Security Contributor Last intervention   24 712
     
    See what it does.

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  11. briem
     
    Awesome!!! It works!
    I can finally copy/paste files on my computer!!!

    A big thank you!!! I wish I had done it sooner!!!

    Have a good evening!
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  12. Malekal_morte- Posted messages 178136 Registration date   Status Moderator, Security Contributor Last intervention   24 712
     
    You're welcome,

    Have a good evening :)

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