Windows Explorer has stopped working
Solved
briem
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Malekal_morte- Posted messages 178136 Registration date Status Modérateur, Contributeur sécurité Last intervention -
Malekal_morte- Posted messages 178136 Registration date Status Modérateur, Contributeur sécurité Last intervention -
Hello,
For several months, I have been unable to copy/paste files from one folder to another on my computer (only moving works), and I can't transfer any documents from a device to my computer and vice versa: I get the error message "Windows Explorer is not working."
I have tried a lot of things to try to resolve the issue, but to no avail. I read that it could be due to a corrupted video file, but I haven't downloaded anything except the videos I made with my camera that I transferred to my computer...
If you could guide me to find out where the problem comes from in order to solve it, as it's very inconvenient on a daily basis...
Thank you in advance,
Best regards,
Configuration: Windows 7 / Chrome 54.0.2840.99
For several months, I have been unable to copy/paste files from one folder to another on my computer (only moving works), and I can't transfer any documents from a device to my computer and vice versa: I get the error message "Windows Explorer is not working."
I have tried a lot of things to try to resolve the issue, but to no avail. I read that it could be due to a corrupted video file, but I haven't downloaded anything except the videos I made with my camera that I transferred to my computer...
If you could guide me to find out where the problem comes from in order to solve it, as it's very inconvenient on a daily basis...
Thank you in advance,
Best regards,
Configuration: Windows 7 / Chrome 54.0.2840.99
11 réponses
^Abel^
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https://www.malekal.com/windows7-plantage-explorer-clic-droit/
Hello,
Thank you for your reply.
I don't use Winlocker, but I do have it on my computer. Unfortunately, I don't have the option to uninstall it via the program manager. I only have the "modify" option...
Can I possibly delete it from the source file?
Thank you,
Best regards,
Thank you for your reply.
I don't use Winlocker, but I do have it on my computer. Unfortunately, I don't have the option to uninstall it via the program manager. I only have the "modify" option...
Can I possibly delete it from the source file?
Thank you,
Best regards,
Hi,
Try to provoke the error then:
Follow the FRST tutorial. ( take the time to read carefully - everything is well explained ).
Download and run the FRST scan, 3 FRST reports will be generated:
Send these 3 reports to the site http://pjjoint.malekal.com/ and return with the 3 pjjoint links leading to the reports here in a new response so that we can consult them.
--
Please press any key to continue the disinfection…
Try to provoke the error then:
Follow the FRST tutorial. ( take the time to read carefully - everything is well explained ).
Download and run the FRST scan, 3 FRST reports will be generated:
- FRST.txt
- Shortcut.txt
- Additionnal.txt
Send these 3 reports to the site http://pjjoint.malekal.com/ and return with the 3 pjjoint links leading to the reports here in a new response so that we can consult them.
--
Please press any key to continue the disinfection…
Good evening,
Sorry for the delayed response.
Here are the links:
http://pjjoint.malekal.com/files.php?id=FRST_20161127_i8w5q15w13i10
http://pjjoint.malekal.com/files.php?id=20161127_r5v7y11g6j9
http://pjjoint.malekal.com/files.php?id=20161127_j8o9o5e15b12
Thank you for your reply;
Best regards,
Sorry for the delayed response.
Here are the links:
http://pjjoint.malekal.com/files.php?id=FRST_20161127_i8w5q15w13i10
http://pjjoint.malekal.com/files.php?id=20161127_r5v7y11g6j9
http://pjjoint.malekal.com/files.php?id=20161127_j8o9o5e15b12
Thank you for your reply;
Best regards,
It's indeed the MyWinLocker problem that is also listed among the installed programs...
Error: (11/27/2016 05:09:48 PM) (Source: Application Error) (EventID: 1000) (User: )
Description: Faulting application name: Explorer.EXE, version: 6.1.7601.23418, timestamp: 0x570898dc
Faulting module name: psdprotect.dll, version: 3.1.72.0, timestamp: 0x4a7b0f28
Exception code: 0xc0000005
Fault offset: 0x00000000000012db
Faulting process ID: 0x7dc
Faulting application start time: 0x01d247f52f3e99e0
Faulting application path: C:\Windows\Explorer.EXE
Faulting module path: C:\Program Files (x86)\EgisTec\MyWinLocker 3\x64\psdprotect.dll
Report ID: eafd9dd7-b4bb-11e6-8554-001f16b5e4bd
--
Please press any key to continue the disinfection...
Error: (11/27/2016 05:09:48 PM) (Source: Application Error) (EventID: 1000) (User: )
Description: Faulting application name: Explorer.EXE, version: 6.1.7601.23418, timestamp: 0x570898dc
Faulting module name: psdprotect.dll, version: 3.1.72.0, timestamp: 0x4a7b0f28
Exception code: 0xc0000005
Fault offset: 0x00000000000012db
Faulting process ID: 0x7dc
Faulting application start time: 0x01d247f52f3e99e0
Faulting application path: C:\Windows\Explorer.EXE
Faulting module path: C:\Program Files (x86)\EgisTec\MyWinLocker 3\x64\psdprotect.dll
Report ID: eafd9dd7-b4bb-11e6-8554-001f16b5e4bd
--
Please press any key to continue the disinfection...
Thank you for the confirmation, but how can I uninstall it since I only have the "modify" option...?
Here is the correction to be made with FRST. You can refer to this explanatory note with screenshots.
Open Notepad: Press Windows + R,
In the "Run" field, type notepad and click OK.
Copy/Paste the following into it:
Once the text is pasted into Notepad,
Go to "File" menu then "Save As",
On the left, navigate to the Desktop,
In the bottom field, for the file name enter: fixlist.txt
Click "Save", this will create fixlist.txt on the Desktop.
Restart FRST and click the "Fix" button
A reboot may be necessary (not mandatory)
A text file will appear, copy/paste its content here in a new message.
Restart the computer.
--
Please press any key to continue the disinfection...
Open Notepad: Press Windows + R,
In the "Run" field, type notepad and click OK.
Copy/Paste the following into it:
CreateRestorePoint:
CloseProcesses:
HKLM\...\Run: [mwlDaemon] => C:\Program Files (x86)\EgisTec\MyWinLocker 3\x86\mwlDaemon.exe [349480 2009-08-07] (Egis Technology Inc.)
ShellIconOverlayIdentifiers: [egisPSDP] -> {30A0A3F6-38AC-4C53-BB8B-0D95238E25BA} => C:\Program Files (x86)\EgisTec\MyWinLocker 3\x64\psdprotect.dll [2009-08-07] (Egis Technology Inc.)
ShellIconOverlayIdentifiers-x32: [egisPSDP] -> {30A0A3F6-38AC-4C53-BB8B-0D95238E25BA} => C:\Program Files (x86)\EgisTec\MyWinLocker 3\x86\psdprotect.dll [2009-08-07] (Egis Technology Inc.)
R2 MWLService; C:\Program Files (x86)\EgisTec\MyWinLocker 3\x86\\MWLService.exe [311592 2009-08-07] (Egis Technology Inc.)
C:\Program Files (x86)\EgisTec
EmptyTemp:
CreateRestorePoint:
Reboot:
Once the text is pasted into Notepad,
Go to "File" menu then "Save As",
On the left, navigate to the Desktop,
In the bottom field, for the file name enter: fixlist.txt
Click "Save", this will create fixlist.txt on the Desktop.
Restart FRST and click the "Fix" button
A reboot may be necessary (not mandatory)
A text file will appear, copy/paste its content here in a new message.
Restart the computer.
--
Please press any key to continue the disinfection...
Here is the log:
Results of the Farbar Recovery Scan Tool (x64) Version: 27-11-2016
Executed by Emeline (27-11-2016 20:27:56) Run:1
Executed from C:\Users\Emeline\Desktop
Loaded Profiles: Emeline (Available Profiles: Emeline)
Boot Mode: Normal
==============================================
fixlist content:
CreateRestorePoint:
CloseProcesses:
HKLM\...\Run: [mwlDaemon] => C:\Program Files (x86)\EgisTec\MyWinLocker 3\x86\mwlDaemon.exe [349480 2009-08-07] (Egis Technology Inc.)
ShellIconOverlayIdentifiers: [egisPSDP] -> {30A0A3F6-38AC-4C53-BB8B-0D95238E25BA} => C:\Program Files (x86)\EgisTec\MyWinLocker 3\x64\psdprotect.dll [2009-08-07] (Egis Technology Inc.)
ShellIconOverlayIdentifiers-x32: [egisPSDP] -> {30A0A3F6-38AC-4C53-BB8B-0D95238E25BA} => C:\Program Files (x86)\EgisTec\MyWinLocker 3\x86\psdprotect.dll [2009-08-07] (Egis Technology Inc.)
R2 MWLService; C:\Program Files (x86)\EgisTec\MyWinLocker 3\x86\\MWLService.exe [311592 2009-08-07] (Egis Technology Inc.)
C:\Program Files (x86)\EgisTec
EmptyTemp:
CreateRestorePoint:
Reboot:
The restore point was created successfully.
Processes closed successfully.
HKLM\Software\Microsoft\Windows\CurrentVersion\Run\\mwlDaemon => value deleted successfully
"HKLM\Software\Microsoft\Windows\CurrentVersion\Explorer\ShellIconOverlayIdentifiers\egisPSDP" => key deleted successfully
"HKCR\CLSID\{30A0A3F6-38AC-4C53-BB8B-0D95238E25BA}" => key deleted successfully
"HKLM\Software\Wow6432Node\Microsoft\Windows\CurrentVersion\Explorer\ShellIconOverlayIdentifiers\egisPSDP" => key deleted successfully
"HKCR\Wow6432Node\CLSID\{30A0A3F6-38AC-4C53-BB8B-0D95238E25BA}" => key deleted successfully
MWLService => service deleted successfully
C:\Program Files (x86)\EgisTec => moved successfully
The restore point was created successfully.
=========== EmptyTemp: ==========
BITS transfer queue => 8388608 B
DOMStore, IE Recovery, AppCache, Feeds Cache, Thumbcache, IconCache => 4118217 B
Java, Flash, Steam htmlcache => 755 B
Windows/system/drivers => 325264 B
Edge => 0 B
Chrome => 235168694 B
Firefox => 78902249 B
Opera => 0 B
Temp, IE cache, history, cookies, recent:
Default => 66228 B
Public => 0 B
ProgramData => 0 B
systemprofile => 42344123 B
systemprofile32 => 99850 B
LocalService => 132244 B
NetworkService => 66228 B
Emeline => 5291371 B
RecycleBin => 303404 B
EmptyTemp: => 357.8 MB of temporary data deleted.
================================
The system needed to restart.
Results of the Farbar Recovery Scan Tool (x64) Version: 27-11-2016
Executed by Emeline (27-11-2016 20:27:56) Run:1
Executed from C:\Users\Emeline\Desktop
Loaded Profiles: Emeline (Available Profiles: Emeline)
Boot Mode: Normal
==============================================
fixlist content:
CreateRestorePoint:
CloseProcesses:
HKLM\...\Run: [mwlDaemon] => C:\Program Files (x86)\EgisTec\MyWinLocker 3\x86\mwlDaemon.exe [349480 2009-08-07] (Egis Technology Inc.)
ShellIconOverlayIdentifiers: [egisPSDP] -> {30A0A3F6-38AC-4C53-BB8B-0D95238E25BA} => C:\Program Files (x86)\EgisTec\MyWinLocker 3\x64\psdprotect.dll [2009-08-07] (Egis Technology Inc.)
ShellIconOverlayIdentifiers-x32: [egisPSDP] -> {30A0A3F6-38AC-4C53-BB8B-0D95238E25BA} => C:\Program Files (x86)\EgisTec\MyWinLocker 3\x86\psdprotect.dll [2009-08-07] (Egis Technology Inc.)
R2 MWLService; C:\Program Files (x86)\EgisTec\MyWinLocker 3\x86\\MWLService.exe [311592 2009-08-07] (Egis Technology Inc.)
C:\Program Files (x86)\EgisTec
EmptyTemp:
CreateRestorePoint:
Reboot:
The restore point was created successfully.
Processes closed successfully.
HKLM\Software\Microsoft\Windows\CurrentVersion\Run\\mwlDaemon => value deleted successfully
"HKLM\Software\Microsoft\Windows\CurrentVersion\Explorer\ShellIconOverlayIdentifiers\egisPSDP" => key deleted successfully
"HKCR\CLSID\{30A0A3F6-38AC-4C53-BB8B-0D95238E25BA}" => key deleted successfully
"HKLM\Software\Wow6432Node\Microsoft\Windows\CurrentVersion\Explorer\ShellIconOverlayIdentifiers\egisPSDP" => key deleted successfully
"HKCR\Wow6432Node\CLSID\{30A0A3F6-38AC-4C53-BB8B-0D95238E25BA}" => key deleted successfully
MWLService => service deleted successfully
C:\Program Files (x86)\EgisTec => moved successfully
The restore point was created successfully.
=========== EmptyTemp: ==========
BITS transfer queue => 8388608 B
DOMStore, IE Recovery, AppCache, Feeds Cache, Thumbcache, IconCache => 4118217 B
Java, Flash, Steam htmlcache => 755 B
Windows/system/drivers => 325264 B
Edge => 0 B
Chrome => 235168694 B
Firefox => 78902249 B
Opera => 0 B
Temp, IE cache, history, cookies, recent:
Default => 66228 B
Public => 0 B
ProgramData => 0 B
systemprofile => 42344123 B
systemprofile32 => 99850 B
LocalService => 132244 B
NetworkService => 66228 B
Emeline => 5291371 B
RecycleBin => 303404 B
EmptyTemp: => 357.8 MB of temporary data deleted.
================================
The system needed to restart.