Filter failure
acouphenia
Posted messages
77
Status
Member
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i6 -
i6 -
Hello,
I have a Canon MG5350 series printer; I tried to connect it to my new
iMac (USB cable) without success. I received this error message: "Filter" failed
Can someone help me?
Thank you in advance
Sincerely
Catherine
Configuration: Mac OS X (10.11.3) / Safari 9.0
I have a Canon MG5350 series printer; I tried to connect it to my new
iMac (USB cable) without success. I received this error message: "Filter" failed
Can someone help me?
Thank you in advance
Sincerely
Catherine
Configuration: Mac OS X (10.11.3) / Safari 9.0
2 answers
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Canon's response
For Mac
Apple / System Preferences / Printers
The list of printers appears
Hold "ctrl" and click
A menu appears "Reset printing system"
Click on it
All printers disappear
Click on "+" to add printers (Printer type IJ Network for network and USB for USB)
And add the printer in the usual way
Do not select Bonjour as the connection type
Please do a print test again
I also invite you to test another USB cable
