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Problem with DIGITRONIC DTS 750HD MK2 TNT/SAT decoder

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THIE38 Posted messages 11 Status Member -  
THIE38 Posted messages 11 Status Member -
Hello,
I have a problem with this decoder. When the device has been on standby for, for example, a day, as soon as I turn it back on, it freezes, displaying TNT SAT on the screen. To wake it up, I have to unplug the power for a few seconds. After plugging it back in, it restarts for a moment, goes back into standby, and then works again after I restart it with the remote control. Moreover, it’s slow and performs a search for updates every time I turn it on. Does anyone have a solution or a technical support number to contact? Thank you very much.

4 answers

  1.
    tad42 Posted messages 543 Status Member 110
     
    Yes, hello to you too.
    1
    1. THIE38 Posted messages 11 Status Member 1
       
      It's the first time I'm going on a forum, I don't master the workings yet, excuse me.
      0
    2. tad42 Posted messages 543 Status Member 110
       
      Have you noticed that it updates every time you turn it on? Do you cancel this update, or do you let the decoder complete it?
      0
      1. THIE38 Posted messages 11 Status Member 1 > tad42 Posted messages 543 Status Member
         
        No, I'm letting her go all the way.
        0
  2. THIE38 Posted messages 11 Status Member 1
     
    Good evening,
    The support team is competent; after several manipulations, it turns out that my television loses connection when starting the satellite decoder, which is not at fault.
    Thank you again for the support link. Have a good evening and best wishes.
    1
  3. tad42 Posted messages 543 Status Member 110
     
    Hello,

    I just found a list of customer service phone numbers, and your model appears on the list:

    http://depeyronnet.com/liste%20deco%20TNTSAT.html

    The customer service number for your model is 0825078299.

    --
    Best regards.
    0
  4. THIE38 Posted messages 11 Status Member 1
     
    Hello,
    Thank you very much for this information. As soon as I have a response from them, I will keep you updated. Thanks again. Best regards, have a great day, see you later.
    0