Problem with DIGITRONIC DTS 750HD MK2 TNT/SAT decoder
Solved
Hello,
I have a problem with this decoder. When the device has been on standby for, for example, a day, as soon as I turn it back on, it freezes, displaying TNT SAT on the screen. To wake it up, I have to unplug the power for a few seconds. After plugging it back in, it restarts for a moment, goes back into standby, and then works again after I restart it with the remote control. Moreover, it’s slow and performs a search for updates every time I turn it on. Does anyone have a solution or a technical support number to contact? Thank you very much.
I have a problem with this decoder. When the device has been on standby for, for example, a day, as soon as I turn it back on, it freezes, displaying TNT SAT on the screen. To wake it up, I have to unplug the power for a few seconds. After plugging it back in, it restarts for a moment, goes back into standby, and then works again after I restart it with the remote control. Moreover, it’s slow and performs a search for updates every time I turn it on. Does anyone have a solution or a technical support number to contact? Thank you very much.
4 answers
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Yes, hello to you too.
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@tad42No, I'm letting her go all the way.
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Good evening,
The support team is competent; after several manipulations, it turns out that my television loses connection when starting the satellite decoder, which is not at fault.
Thank you again for the support link. Have a good evening and best wishes. -
Hello,
I just found a list of customer service phone numbers, and your model appears on the list:
http://depeyronnet.com/liste%20deco%20TNTSAT.html
The customer service number for your model is 0825078299.
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Best regards. -
Hello,
Thank you very much for this information. As soon as I have a response from them, I will keep you updated. Thanks again. Best regards, have a great day, see you later.
