Blue screen

aurelien62187 Messages postés 6 Date d'inscription   Statut Membre Dernière intervention   -  
aurelien62187 Messages postés 6 Date d'inscription   Statut Membre Dernière intervention   -
bonjour a tous
voila je viens demandé de l'aide car depuis un moment mon pc plante (blue screen) quand je joue a certains jeu sur internet
il ne le faisais pas avant mais la depuis une semaine je ne peux plus rien faire
quand je regarde un film sur le pc aucun soucis mais des que je joue il plante
Au redémarrage cette fenêtre s'ouvre

Signature du problème :
Nom d’événement de problème: BlueScreen
Version du système: 6.0.6002.2.2.0.768.3
Identificateur de paramètres régionaux: 1036

Informations supplémentaires sur le problème :
BCCode: 3b
BCP1: 00000000C0000005
BCP2: FFFFFA6003D6A3EA
BCP3: FFFFFA6006F79B90
BCP4: 0000000000000000
OS Version: 6_0_6002
Service Pack: 2_0
Product: 768_1

Fichiers aidant à décrire le problème :
C:\Windows\Minidump\Mini121615-01.dmp
C:\Users\Aurélien\AppData\Local\Temp\WER-85660-0.sysdata.xml
C:\Users\Aurélien\AppData\Local\Temp\WERF4D9.tmp.version.txt

Windows ne trouve aucune solution et malgré plusieurs recherches sur internet moi non plus je ne trouve rien
les MAJ sont faites régulièrement mais rien n'y fait
Est ce que quelqu'un pourrais m'aider ?
merci a vous


voici la configuration de mon pc


Système d'exploitation

Windows Vista Edition Familiale Premium ‎(X64)‎ Service Pack 2
Date d'installation: 10/12/2015


Processeur

Intel Core 2 Duo E7400 Cadencé à 2.80 GHz
Fréquence mesurée (core0): 2.79 GHz
Nombre de coeurs: 2 physique(s), 2 logique(s)
Socket: Socket 775 LGA
Température CPU (core 0): 48 °C


Carte mère

MSI Boston 1.0
SKU Number: VD048AA#ABF
Version du bios: 5.20
Date: 01/04/2009


Chipset

Pont nord : Intel P35/G33/G31
Identifiant de révision: 10
Pont sud : Intel 82801GB (ICH7/R)
Identifiant de révision: A1


Mémoire

4 Go de mémoire totale de type DDR2 à 399.05 MHz
Timings mémoire: 6.0 clocks-6 clocks-6 clocks-18 clocks-2 TT
Barrette Micron Technology de 2 Go
Fréquence maximale: 400 MHz
Bande passante: PC2-6400
Barrette Micron Technology de 2 Go
Fréquence maximale: 400 MHz
Bande passante: PC2-6400


Carte Graphique

ATI Radeon HD 4350
Version DirectX installée: 11.0
Fréquence du GPU: 600 MHz
Fréquence mémoire du GPU: 500 MHz


Disque dur

Disque dur ST3320620AS de 298.09 Go SATA II
Firmware: 3.AAD
Numéro de série: 3QF09NNR
Température HDD: 37 °C
Temps de fonctionnement: 8574 heures
Disque dur WDCWD10EADS-65L5B1 de 931.51 Go SATA II
Firmware: 01.01A01
Version du SATA: SATA Rev 2.5
Numéro de série: WD-WCAU49652976
Température HDD: 35 °C
Temps de fonctionnement: 35715 heures
Disque dur Generic- Compact Flash USB Device
Disque dur Generic- MS/MS-Pro USB Device
Disque dur Generic- SD/MMC USB Device
Disque dur Generic- SM/xD-Picture USB Device


Réseau

Carte réseau Realtek RTL8101 Family PCI-E Fast Ethernet (NDIS 6.0)
Type d'adaptateur: ethernet
Software Loopback Interface 1
Type d'adaptateur: Loopback


Cartes multimedia

Intel Corporation NM10/ICH7 Family High Definition Audio Controller
Advanced Micro Devices, Inc. [AMD/ATI] RV710/730 HDMI Audio [Radeon HD 4000 series]


Clavier

Microsoft Corp. Nano Transceiver v1.0 for Bluetooth (Microsoft® 2.4GHz Transceiver v8.0)
Microsoft Corp. Nano Transceiver 1.1 (Microsoft Nano Transceiver 1.1)


Souris

Microsoft Corp. Nano Transceiver v1.0 for Bluetooth (Microsoft® 2.4GHz Transceiver v8.0)
Microsoft Corp. Nano Transceiver 1.1 (Microsoft Nano Transceiver 1.1)


Ecran(s)

LCD MT35
Fabricant: Targa
Resolution maximum: 1360 x 768
Taille de l'écran: 26.1" (58 cm x 32 cm)
Date de fabrication: 09/06/2008
Ratio d'aspect: 16:9
Type d'entrée vidéo: Digital Signal


Périphérique USB

Microsoft Corp. Nano Transceiver v1.0 for Bluetooth (Microsoft® 2.4GHz Transceiver v8.0)
Version USB supportée: 2.0
Microsoft Corp. Nano Transceiver 1.1 (Microsoft Nano Transceiver 1.1)
Version USB supportée: 2.0
Sony Ericsson Mobile Communications AB D2203
Version USB supportée: 2.0
Realtek Semiconductor Corp. Mass Storage Device (Multicard Reader) (USB2.0-CRW)
Version USB supportée: 2.0
A voir également:

7 réponses

Réponse 1 / 7
lilidurhone Messages postés 43357 Date d'inscription   Statut Contributeur sécurité Dernière intervention   3 807
 
Bonjour
Utilise whocrashed

https://www.commentcamarche.net/telecharger/utilitaires/23795-whocrashed-free-home-edition/
1
Réponse 2 / 7
lilidurhone Messages postés 43357 Date d'inscription   Statut Contributeur sécurité Dernière intervention   3 807
 
Mets à jour

rtlh64.sys (Realtek 8101/8168/8169 NDIS6 64-bit Driver, Realtek Corporation)
atikmdag.sys (ATI Radeon Kernel Mode Driver, Advanced Micro Devices, Inc.)
En gros ta carte ethernet et carte graphique
1
Réponse 3 / 7
lilidurhone Messages postés 43357 Date d'inscription   Statut Contributeur sécurité Dernière intervention   3 807
 
Sur le site du constructeur
1
Réponse 4 / 7
aurelien62187 Messages postés 6 Date d'inscription   Statut Membre Dernière intervention  
 
bonjour a toi lilidurhone
et merci pour cette reponse rapide

je viens de faire l'analyse voici le rapport

System Information (local)
--------------------------------------------------------------------------------

Computer name: PC-DE-AURÉLIEN
Windows version: Windows Vista Service Pack 2, 6.0, build: 6002
Windows dir: C:\Windows
Hardware: VD048AA-ABF p6138fr, HP-Pavilion, MSI, Boston
CPU: GenuineIntel Intel(R) Core(TM)2 Duo CPU E7400 @ 2.80GHz Intel586, level: 6
2 logical processors, active mask: 3
RAM: 4292100096 bytes total




--------------------------------------------------------------------------------
Crash Dump Analysis
--------------------------------------------------------------------------------

Crash dump directory: C:\Windows\Minidump

Crash dumps are enabled on your computer.

On Wed 16/12/2015 10:17:36 GMT your computer crashed
crash dump file: C:\Windows\Minidump\Mini121615-01.dmp
This was probably caused by the following module: rtlh64.sys (Rtlh64+0x6902)
Bugcheck code: 0x3B (0xC0000005, 0xFFFFFA6003D6A3EA, 0xFFFFFA6006F79B90, 0x0)
Error: SYSTEM_SERVICE_EXCEPTION
file path: C:\Windows\system32\drivers\rtlh64.sys
product: Realtek 8101/8168/8169 PCI/PCIe Adapters
company: Realtek Corporation
description: Realtek 8101/8168/8169 NDIS6 64-bit Driver
Bug check description: This indicates that an exception happened while executing a routine that transitions from non-privileged code to privileged code.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: rtlh64.sys (Realtek 8101/8168/8169 NDIS6 64-bit Driver, Realtek Corporation).
Google query: Realtek Corporation SYSTEM_SERVICE_EXCEPTION



On Wed 16/12/2015 10:17:36 GMT your computer crashed
crash dump file: C:\Windows\memory.dmp
This was probably caused by the following module: afd.sys (afd+0x23EA)
Bugcheck code: 0x3B (0xC0000005, 0xFFFFFA6003D6A3EA, 0xFFFFFA6006F79B90, 0x0)
Error: SYSTEM_SERVICE_EXCEPTION
file path: C:\Windows\system32\drivers\afd.sys
product: Système d'exploitation Microsoft® Windows®
company: Microsoft Corporation
description: Ancillary Function Driver for WinSock
Bug check description: This indicates that an exception happened while executing a routine that transitions from non-privileged code to privileged code.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
The crash took place in a standard Microsoft module. Your system configuration may be incorrect. Possibly this problem is caused by another driver on your system that cannot be identified at this time.



On Tue 15/12/2015 18:49:51 GMT your computer crashed
crash dump file: C:\Windows\Minidump\Mini121515-02.dmp
This was probably caused by the following module: atikmdag.sys (atikmdag+0x1FCBC)
Bugcheck code: 0xC2 (0x7, 0x110B, 0x54C6680, 0xFFFFFA8005031340)
Error: BAD_POOL_CALLER
file path: C:\Windows\system32\drivers\atikmdag.sys
product: ATI Radeon Family
company: Advanced Micro Devices, Inc.
description: ATI Radeon Kernel Mode Driver
Bug check description: This indicates that the current thread is making a bad pool request.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: atikmdag.sys (ATI Radeon Kernel Mode Driver, Advanced Micro Devices, Inc.).
Google query: Advanced Micro Devices, Inc. BAD_POOL_CALLER



On Tue 15/12/2015 12:48:39 GMT your computer crashed
crash dump file: C:\Windows\Minidump\Mini121515-01.dmp
This was probably caused by the following module: rtlh64.sys (Rtlh64+0x8B78)
Bugcheck code: 0xD1 (0x0, 0x2, 0x1, 0xFFFFFA6000C09318)
Error: DRIVER_IRQL_NOT_LESS_OR_EQUAL
file path: C:\Windows\system32\drivers\rtlh64.sys
product: Realtek 8101/8168/8169 PCI/PCIe Adapters
company: Realtek Corporation
description: Realtek 8101/8168/8169 NDIS6 64-bit Driver
Bug check description: This indicates that a kernel-mode driver attempted to access pageable memory at a process IRQL that was too high.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: rtlh64.sys (Realtek 8101/8168/8169 NDIS6 64-bit Driver, Realtek Corporation).
Google query: Realtek Corporation DRIVER_IRQL_NOT_LESS_OR_EQUAL



On Mon 14/12/2015 18:20:59 GMT your computer crashed
crash dump file: C:\Windows\Minidump\Mini121415-01.dmp
This was probably caused by the following module: atikmdag.sys (atikmdag+0x200AC)
Bugcheck code: 0xC2 (0x7, 0x110B, 0x4F77560, 0xFFFFFA8004671340)
Error: BAD_POOL_CALLER
file path: C:\Windows\system32\drivers\atikmdag.sys
product: ATI Radeon Family
company: Advanced Micro Devices, Inc.
description: ATI Radeon Kernel Mode Driver
Bug check description: This indicates that the current thread is making a bad pool request.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: atikmdag.sys (ATI Radeon Kernel Mode Driver, Advanced Micro Devices, Inc.).
Google query: Advanced Micro Devices, Inc. BAD_POOL_CALLER



On Sun 13/12/2015 18:18:00 GMT your computer crashed
crash dump file: C:\Windows\Minidump\Mini121315-01.dmp
This was probably caused by the following module: rtlh64.sys (Rtlh64+0x6902)
Bugcheck code: 0x3B (0xC0000005, 0xFFFFFA6003D6B3EA, 0xFFFFFA6004F0DB90, 0x0)
Error: SYSTEM_SERVICE_EXCEPTION
file path: C:\Windows\system32\drivers\rtlh64.sys
product: Realtek 8101/8168/8169 PCI/PCIe Adapters
company: Realtek Corporation
description: Realtek 8101/8168/8169 NDIS6 64-bit Driver
Bug check description: This indicates that an exception happened while executing a routine that transitions from non-privileged code to privileged code.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: rtlh64.sys (Realtek 8101/8168/8169 NDIS6 64-bit Driver, Realtek Corporation).
Google query: Realtek Corporation SYSTEM_SERVICE_EXCEPTION





--------------------------------------------------------------------------------
Conclusion
--------------------------------------------------------------------------------

6 crash dumps have been found and analyzed. 2 third party drivers have been identified to be causing system crashes on your computer. It is strongly suggested that you check for updates for these drivers on their company websites. Click on the links below to search with Google for updates for these drivers:

rtlh64.sys (Realtek 8101/8168/8169 NDIS6 64-bit Driver, Realtek Corporation)
atikmdag.sys (ATI Radeon Kernel Mode Driver, Advanced Micro Devices, Inc.)

If no updates for these drivers are available, try searching with Google on the names of these drivers in combination with the errors that have been reported for these drivers. Include the brand and model name of your computer as well in the query. This often yields interesting results from discussions on the web by users who have been experiencing similar problems.


Read the topic general suggestions for troubleshooting system crashes for more information.

Note that it's not always possible to state with certainty whether a reported driver is responsible for crashing your system or that the root cause is in another module. Nonetheless it's suggested you look for updates for the products that these drivers belong to and regularly visit Windows update or enable automatic updates for Windows. In case a piece of malfunctioning hardware is causing trouble, a search with Google on the bug check errors together with the model name and brand of your computer may help you investigate this further.
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Réponse 5 / 7
aurelien62187 Messages postés 6 Date d'inscription   Statut Membre Dernière intervention  
 
apres recherche des MAJ windows me dit que c'est 2 pilotes sont mise a jour
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Réponse 6 / 7
aurelien62187 Messages postés 6 Date d'inscription   Statut Membre Dernière intervention  
 
Sur AMD il me propose 2 pilotes

Catalyst Software Suite
Description:
Package Includes:
Display Driver ver. 8.97.100.11
OpenCL Driver 10.0.937.2
Catalyst Control Center 2013.0429.2312.39747
(English Language Only)
For the 64 bit version of Windows Vista, Windows 7 and Windows 8


et

HydraVision Package

Description:
Package Includes:
HydraVision for Windows Vista, Windows 7 and Windows8. Requires that AMD Catalyst Control Center (listed above) be installed. .

Est ca que je dois installé les 2 ?
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aurelien62187 Messages postés 6 Date d'inscription   Statut Membre Dernière intervention  
 
ca va j'ai trouvé ma reponse ^^
hydravison c'est juste pour branché 2 ecrans donc c'est bon pas besoin
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Réponse 7 / 7
aurelien62187 Messages postés 6 Date d'inscription   Statut Membre Dernière intervention  
 
voila les deux pilote sont installés
en espérant que cela fonctionne
je te remercie pour l'aide fournis
bonne journée a toi
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