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Virus PUP.Optional.BundleInstaller what to do!!!

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Takage9 -  
 Takage9 -
Hello,

Configuration: Windows 7 / Chrome 46.0.2490.86

For the past 3 days, I've had this nasty virus that is ruining my life. It disables my firewall, my antivirus, and I can't open applications like Minecraft or Paint, etc. I've already run ZHPDiags scans, but I don't know where to upload them on the site. Any help would be greatly appreciated, thank you :D

4 answers

  1. Takage9
     
    ah here is the report: http://www.cjoint.com/c/ELbrNjbOyyN
    1
  2. Malekal_morte- Posted messages 178136 Registration date   Status Moderator, Security Contributor Last intervention   24 712
     
    Hello,

    Start by running AdwCleaner: https://www.malekal.com/adwcleaner-supprimer-virus-adwares-pup/?t=33839&start=
    Send the cleanup report in a new message.

    Then

    Follow the FRST tutorial https://www.malekal.com/tutoriel-farbar-recovery-scan-tool-frst/
    This will generate three FRST reports:
    • FRST.txt
    • Shortcut.txt
    • Additional.txt


    As explained, send these three reports on the pjjoint website and provide the three pjjoint links to these reports so that they can be viewed.

    --
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  3. Takage9
     
    Hello,

    First of all, thank you for your response and I followed the procedure to the letter and here is the AdwCleaner report: http://pjjoint.malekal.com/files.php?id=20151202_b14b12j11p65

    And the other 3 reports: http://pjjoint.malekal.com/files.php?id=20151202_s9y14z15d10s7

    http://pjjoint.malekal.com/files.php?id=FRST_20151202_n6o7m5n14x14

    http://pjjoint.malekal.com/files.php?id=20151202_f13b11s9j8i12

    Thank you again for your support :)
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  4. Malekal_morte- Posted messages 178136 Registration date   Status Moderator, Security Contributor Last intervention   24 712
     
    Correct report.

    --
    Comme l'ange que tu es, tu ris en créant une légèreté dans ma poitrine,
    Tes yeux me pénètrent,
    (Ta réponse est toujours 'peut-être')
    C'est à ce moment-là que je me suis levé et suis parti.
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    1. Takage9
       
      So the virus is more here?
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      1. Malekal_morte- Posted messages 178136 Registration date   Status Moderator, Security Contributor Last intervention   24 712 > Takage9
         
        there has never been
        it's just ZHPDiag that tagged a folder like that.
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    2. Takage9
       
      So why do my antivirus programs disable themselves every time I start up? I don't understand, I've reactivated everything and it still all disables again :(
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      1. Malekal_morte- Posted messages 178136 Registration date   Status Moderator, Security Contributor Last intervention   24 712 > Takage9
         
        Reinstall it.
        If you purchased it, contact BitDefender support.

        You should uninstall Advanced System Care, it's useless.
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    3. Takage9
       
      Ok, thank you very much :D
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