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No internet access on Linux Mint via wired connection

Samuel le DX Posted messages 199 Status Member -  
Samuel le DX Posted messages 199 Status Member -
Hello,
I have an SSD with Windows 7 Home Premium on it and an HHD (1 tera) with a 600Gb NTFS partition and a 400Gb EXT4 with Linux on it. This is a desktop PC connected via an Ethernet cable. I don’t know anything about networks.

The problem: When I am on Windows, I have Internet, everything works. When I am on Linux, the cable is detected but there is no Internet. It tells me that I have a wired connection, but when I try to go online, no way.

Thanks to those who take the time to help me.

PS: I also have a laptop running Linux Mint with Wi-Fi that works.

Configuration: Windows 7 64-bit Home Premium
Linux Mint 17.2 Cinnamon
Intel Core i5-4670k
NVDIA GeForce GTX 770
8Gb ram

8 answers

  1.
    Samuel le DX Posted messages 199 Status Member 28
     
    Thank you for your response

    For inxi -Nx 

    Network: Card: Intel Ethernet Connection I217-V driver: e1000e ver: 2.3.2-k port: f040 bus-ID: 00:19.0


    For lspci 

    00:00.0 Host bridge: Intel Corporation 4th Gen Core Processor DRAM Controller (rev 06)
    00:01.0 PCI bridge: Intel Corporation Xeon E3-1200 v3/4th Gen Core Processor PCI Express x16 Controller (rev 06)
    00:14.0 USB controller: Intel Corporation 8 Series/C220 Series Chipset Family USB xHCI (rev 05)
    00:16.0 Communication controller: Intel Corporation 8 Series/C220 Series Chipset Family MEI Controller #1 (rev 04)
    00:19.0 Ethernet controller: Intel Corporation Ethernet Connection I217-V (rev 05)
    00:1a.0 USB controller: Intel Corporation 8 Series/C220 Series Chipset Family USB EHCI #2 (rev 05)
    00:1b.0 Audio device: Intel Corporation 8 Series/C220 Series Chipset High Definition Audio Controller (rev 05)
    00:1c.0 PCI bridge: Intel Corporation 8 Series/C220 Series Chipset Family PCI Express Root Port #1 (rev d5)
    00:1c.1 PCI bridge: Intel Corporation 8 Series/C220 Series Chipset Family PCI Express Root Port #2 (rev d5)
    00:1c.6 PCI bridge: Intel Corporation 82801 PCI Bridge (rev d5)
    00:1d.0 USB controller: Intel Corporation 8 Series/C220 Series Chipset Family USB EHCI #1 (rev 05)
    00:1f.0 ISA bridge: Intel Corporation Z87 Express LPC Controller (rev 05)
    00:1f.2 SATA controller: Intel Corporation 8 Series/C220 Series Chipset Family 6-port SATA Controller 1 [AHCI mode] (rev 05)
    00:1f.3 SMBus: Intel Corporation 8 Series/C220 Series Chipset Family SMBus Controller (rev 05)
    01:00.0 VGA compatible controller: NVIDIA Corporation GK104 [GeForce GTX 770] (rev a1)
    01:00.1 Audio device: NVIDIA Corporation GK104 HDMI Audio Controller (rev a1)
    03:00.0 SATA controller: ASMedia Technology Inc. ASM1062 Serial ATA Controller (rev 01)
    04:00.0 PCI bridge: ASMedia Technology Inc. ASM1083/1085 PCIe to PCI Bridge (rev 03)


    I couldn't manage to grep.

    For ifconfig 

    ifconfig
    eth0 Link encap:Ethernet HWaddr d8:50:e6:3f:6c:88 
     inet6 addr: fe80::da50:e6ff:fe3f:6c88/64 Scope:Link
     UP BROADCAST RUNNING MULTICAST MTU:1500 Metric:1
     RX packets:907 errors:0 dropped:0 overruns:0 frame:0
     TX packets:306 errors:0 dropped:0 overruns:0 carrier:0
     collisions:0 txqueuelen:1000 
     RX bytes:90487 (90.4 KB) TX bytes:65729 (65.7 KB)
     Interrupt:20 Memory:ef200000-ef220000 

    lo Link encap:Local Loopback 
     inet addr:127.0.0.1 Mask:255.0.0.0
     inet6 addr: ::1/128 Scope:Host
     UP LOOPBACK RUNNING MTU:65536 Metric:1
     RX packets:4 errors:0 dropped:0 overruns:0 frame:0
     TX packets:4 errors:0 dropped:0 overruns:0 carrier:0
     collisions:0 txqueuelen:0 
     RX bytes:240 (240.0 B) TX bytes:240 (240.0 B)


    Here you go, do you have any leads?
    1
    2. Samuel le DX Posted messages 199 Status Member 28
       
      Ok thanks, I’m going to check it out.
      0
    3. Samuel le DX Posted messages 199 Status Member 28
       
      So I went on the forum and I did this in my terminal: 

      cp e1000e-3.2.4.2.tar.gz /usr/local/src/
      cp: cannot stat `e1000e-3.2.4.2.tar.gz': No such file or directory

      cd /usr/local/src/
      tar xzvf e1000e-3.2.4.2.tar.gz
      e1000e-3.2.4.2/
      e1000e-3.2.4.2/e1000e.spec
      e1000e-3.2.4.2/SUMS
      e1000e-3.2.4.2/e1000e.7
      e1000e-3.2.4.2/COPYING
      e1000e-3.2.4.2/src/
      e1000e-3.2.4.2/src/kcompat.c
      e1000e-3.2.4.2/src/82571.c
      e1000e-3.2.4.2/src/Makefile
      e1000e-3.2.4.2/src/defines.h
      e1000e-3.2.4.2/src/e1000.h
      e1000e-3.2.4.2/src/82571.h
      e1000e-3.2.4.2/src/kcompat.h
      e1000e-3.2.4.2/src/ethtool.c
      e1000e-3.2.4.2/src/manage.c
      e1000e-3.2.4.2/src/80003es2lan.c
      e1000e-3.2.4.2/src/netdev.c
      e1000e-3.2.4.2/src/ich8lan.c
      e1000e-3.2.4.2/src/hw.h
      e1000e-3.2.4.2/src/nvm.h
      e1000e-3.2.4.2/src/mac.h
      e1000e-3.2.4.2/src/mac.c
      e1000e-3.2.4.2/src/kcompat_ethtool.c
      e1000e-3.2.4.2/src/phy.h
      e1000e-3.2.4.2/src/param.c
      e1000e-3.2.4.2/src/nvm.c
      e1000e-3.2.4.2/src/regs.h
      e1000e-3.2.4.2/src/Module.supported
      e1000e-3.2.4.2/src/phy.c
      e1000e-3.2.4.2/src/ptp.c
      e1000e-3.2.4.2/src/80003es2lan.h
      e1000e-3.2.4.2/src/ich8lan.h
      e1000e-3.2.4.2/src/manage.h
      e1000e-3.2.4.2/pci.updates
      e1000e-3.2.4.2/README

      apt-get install linux-headers-amd64
      Reading package lists... Done
      Building dependency tree 
      Reading state information... Done
      Package linux-headers-amd64 is not available, but is referred to by another package.
      This may mean that the package is missing, has been obsoleted, or
      is only available from another source

      E: Package 'linux-headers-amd64' has no installation candidate
      cd e1000e-3.0.4/src/
      bash: cd: e1000e-3.0.4/src/: No such file or directory
      0
    4. zipe31 Posted messages 34620 Registration date   Status Contributor Last intervention   6 501 > Samuel le DX Posted messages 199 Status Member
       
      A la place de 
      apt-get install linux-headers-amd64
      tapes : 
      apt-get install linux-headers-$(uname -r)

      affiches-nous d'abord le résultat de 
      uname -r
      0
    5. Samuel le DX Posted messages 199 Status Member 28
       
      Here it is 

      uname -r
      3.16.0-38-generic

      apt-get install linux-headers-$(uname -r)
      Reading package lists... Done
      Building dependency tree 
      Reading state information... Done
      linux-headers-3.16.0-38-generic is already the newest version.
      0 upgraded, 0 newly installed, 0 to remove and 0 not upgraded.

      uname -r
      3.16.0-38-generic

      cd e1000e-3.0.4/src/
      bash: cd: e1000e-3.0.4/src/: No such file or directory
      0
  2. zipe31 Posted messages 34620 Registration date   Status Contributor Last intervention   6 501
     
    Hello,

    Display the results of the following commands: 
    inxi -Nx
    lspci | grep -i network
    ifconfig


    --
    ☯ Zen my nuggets ☮
    Do something for the environment, close your windows and adopt a penguin. <('')
    0
  3. baladur13 Posted messages 47331 Registration date   Status Moderator Last intervention   14 391
     
    Hello
    Since you mentioned in an alert that the problem is resolved
    For further reference ==> https://www.commentcamarche.net/infos/25917-marquer-un-fil-de-discussion-comme-etant-resolu/
    -- 
     Very hard to catch a black cat in a dark room.
     Especially when it's not there...
    0
    1. Samuel le DX Posted messages 199 Status Member 28
       
      The problem has resurfaced; I don't understand, everything was fine last night and now the same issue. I've tried to do the same steps again, but nothing works :/
      0
      1. zipe31 Posted messages 34620 Registration date   Status Contributor Last intervention   6 501 > Samuel le DX Posted messages 199 Status Member
          
        try a rmmod e1000e; modprobe e1000e
        0
    2. Samuel le DX Posted messages 199 Status Member 28
       
      Do I just enter this in a normal terminal or do I need to do other things first?
      0
      1. zipe31 Posted messages 34620 Registration date   Status Contributor Last intervention   6 501 > Samuel le DX Posted messages 199 Status Member
         
        Just that. The first command (before the semicolon) unloads the driver and the second reloads it.

        Root privileges (sudo) are required.
        0
  4. Samuel le DX Posted messages 199 Status Member 28
     
    I don't think it's working 

    rmmod e1000e
    rmmod: ERROR: Module e1000e is not currently loaded

    modprobe e1000e
    0
    1. zipe31 Posted messages 34620 Registration date   Status Contributor Last intervention   6 501
       
      Ok, so the module wasn't loaded ;-(

      Does your network interface work after the second command?
      0
    2. Samuel le DX Posted messages 199 Status Member 28
       
      No, I still don't have the internet :/
      0
    3. zipe31 Posted messages 34620 Registration date   Status Contributor Last intervention   6 501 > Samuel le DX Posted messages 199 Status Member
       
      Check that your module is loaded correctly:
       
      lsmod | grep 'e1000e'

      Also, check that your module is not blacklisted:
       
      grep 'e1000e' /etc/modprobe.d/blacklist.conf
      0
    4. Samuel le DX Posted messages 199 Status Member 28
       
      When I run these commands, it goes to the next line and nothing happens. Except for lsmod, there's this 

      lsmod
      Module Size Used by
      joydev 17393 0 
      hid_generic 12559 0 
      usbhid 52616 0 
      hid 110426 2 hid_generic,usbhid
      rfcomm 69509 0 
      bnep 19624 2 
      bluetooth 446409 10 bnep,rfcomm
      6lowpan_iphc 18702 1 bluetooth
      binfmt_misc 17468 1 
      snd_hda_codec_hdmi 47548 1 
      eeepc_wmi 13151 0 
      asus_wmi 24094 1 eeepc_wmi
      sparse_keymap 13948 1 asus_wmi
      snd_hda_codec_realtek 77467 1 
      snd_hda_codec_generic 69011 1 snd_hda_codec_realtek
      dm_multipath 22843 0 
      scsi_dh 14882 1 dm_multipath
      snd_hda_intel 30469 5 
      snd_hda_controller 30228 1 snd_hda_intel
      snd_hda_codec 139682 5 snd_hda_codec_realtek,snd_hda_codec_hdmi,snd_hda_codec_generic,snd_hda_intel,snd_hda_controller
      snd_hwdep 17698 1 snd_hda_codec
      intel_rapl 18783 0 
      x86_pkg_temp_thermal 14205 0 
      intel_powerclamp 18823 0 
      coretemp 13441 0 
      snd_pcm 104112 4 snd_hda_codec_hdmi,snd_hda_codec,snd_hda_intel,snd_hda_controller
      kvm_intel 143590 0 
      kvm 452088 1 kvm_intel
      crct10dif_pclmul 14307 0 
      crc32_pclmul 13133 0 
      ghash_clmulni_intel 13230 0 
      aesni_intel 152552 0 
      aes_x86_64 17131 1 aesni_intel
      snd_seq_midi 13564 0 
      lrw 13286 1 aesni_intel
      snd_seq_midi_event 14899 1 snd_seq_midi
      gf128mul 14951 1 lrw
      snd_rawmidi 30876 1 snd_seq_midi
      glue_helper 13990 1 aesni_intel
      ablk_helper 13597 1 aesni_intel
      cryptd 20359 3 ghash_clmulni_intel,aesni_intel,ablk_helper
      snd_seq 63074 2 snd_seq_midi_event,snd_seq_midi
      serio_raw 13483 0 
      snd_seq_device 14497 3 snd_seq,snd_rawmidi,snd_seq_midi
      snd_timer 29562 2 snd_pcm,snd_seq
      lpc_ich 21093 0 
      snd 79468 21 snd_hda_codec_realtek,snd_hwdep,snd_timer,snd_hda_codec_hdmi,snd_pcm,snd_seq,snd_rawmidi,snd_hda_codec_generic,snd_hda_codec,snd_hda_intel,snd_seq_device
      soundcore 15047 2 snd,snd_hda_codec
      mei_me 19696 0 
      mei 87875 1 mei_me
      shpchp 37047 0 
      tpm_infineon 17131 0 
      mac_hid 13227 0 
      parport_pc 32741 0 
      ppdev 17671 0 
      lp 17759 0 
      parport 42348 3 lp,ppdev,parport_pc
      dm_mirror 22135 0 
      dm_region_hash 20862 1 dm_mirror
      dm_log 18411 2 dm_region_hash,dm_mirror
      nouveau 1206535 3 
      mxm_wmi 13021 1 nouveau
      i2c_algo_bit 13413 1 nouveau
      ttm 93588 1 nouveau
      psmouse 106610 0 
      drm_kms_helper 61574 1 nouveau
      e1000e 226396 0 
      drm 311018 6 ttm,drm_kms_helper,nouveau
      ahci 34062 2 
      ptp 19395 1 e1000e
      libahci 32424 1 ahci
      pps_core 19382 1 ptp
      wmi 19193 3 mxm_wmi,nouveau,asus_wmi
      video 20128 2 nouveau,asus_wmi
      0
    5. zipe31 Posted messages 34620 Registration date   Status Contributor Last intervention   6 501 > Samuel le DX Posted messages 199 Status Member
       
      For the first command, it should have displayed: 
      e1000e 226396 0
      since this result does appear in your listing, proving that the module is properly loaded.

      If the second one returns nothing, that's normal, and that's a good thing; it means the module is not in the blacklist.

      As for why your connection is not happening anymore, I have no idea ;-(
      0
  6. Samuel le DX Posted messages 199 Status Member 28
     
    Here it is
    0
    1. zipe31 Posted messages 34620 Registration date   Status Contributor Last intervention   6 501
       
      And despite that, you still don't have a connection?

      What does the command 
      ifconfig eth0
      return you?
      0
  7. Samuel le DX Posted messages 199 Status Member 28
     
    No, I still don't have a connection, but it's strange because sometimes about one restart out of five it tells me that there's a connection, but when I try to go on the Internet or on a network I can't.

    0
    1. zipe31 Posted messages 34620 Registration date   Status Contributor Last intervention   6 501
       
      You said strange, how strange... ;-))

      Jokes aside, your thing is really weird ;-\

      You should start on a Live CD (or USB) and test if you have a connection or not in a Live session, so we can determine if it's a hardware issue related to the installed distro or a problem specifically related to the installed distribution itself.
      0
  8. Samuel le DX Posted messages 199 Status Member 28
     
    So, I started on 3 different USB sticks: the first one with Linux Mint 17.2 Cinnamon had no internet, the second one with Xubuntu had the same problem, and the third one with Ubuntu—miraculously it worked. So I removed the USB stick and went back to my normal Linux Mint, and everything worked—' I don't think I'll ever understand the logic of computing. Let's hope it stays that way!
    0
    1. zipe31 Posted messages 34620 Registration date   Status Contributor Last intervention   6 501
       
      Fingers crossed ;-))
      0
      1. Samuel le DX Posted messages 199 Status Member 28 > zipe31 Posted messages 34620 Registration date   Status Contributor Last intervention  
         
        I just turned on my PC running Linux and there's no internet --' I boot into Ubuntu and still no internet, I boot into Xubuntu and it works again... ;(
        0
      2. zipe31 Posted messages 34620 Registration date   Status Contributor Last intervention   6 501 > Samuel le DX Posted messages 199 Status Member
         
        Based on the different boots, can you see what the command returns: 
        sudo dmidecode | grep -B2 -A2 'Type: Ethernet'
        0
  9. Samuel le DX Posted messages 199 Status Member 28
     
    I couldn't restart with the internet.
    0
    1. zipe31 Posted messages 34620 Registration date   Status Contributor Last intervention   6 501
       
      Well this time I really feel like I've explored everything and I have no more ideas, sorry ;-(
      0
    2. Samuel le DX Posted messages 199 Status Member 28
       
      OK thanks for taking the time to try to help me, I'm going to check out the Ubuntu forums. :)
      0