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My computer running UBUNTU Linux does not recognize an external hard drive.

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Sirius5.1 Posted messages 32 Registration date   Status Member Last intervention   -  
Sirius5.1 Posted messages 32 Registration date   Status Member Last intervention   -
Hello, I don’t know if it’s my computer that can’t recognize the hard drive or if the hard drive is not compatible with my computer. For your information, my PC brand is (Acer Aspire E5 522) and the hard drive is (Elite PNY 240GB Portable SSD). I should also mention that the hard drive is compatible with Linux, and when I purchased the hard drive, there was also a USB 3.1 cable included. Here’s the message: Unable to mount PNY ELITE PSSD Error mounting /dev/sdb1 at /media/pop2015/PNY ELITE PSSD: Command-line `mount -t "exfat" -o "uhelper=udisks2,nodev,nosuid,uid=1001,gid=1002,iocharset=utf8,namecase=0,errors=remount-ro,umask=0077" "/dev/sdb1" "/media/pop2015/PNY ELITE PSSD"' exited with non-zero exit status 32: mount: unknown filesystem type 'exfat'
I hope you can help me resolve this issue. Thank you in advance for your responses :)

9 answers

  1.
    Sirius5.1 Posted messages 32 Registration date   Status Member Last intervention   1
     
    Alright, so I need to remove the unnecessary packages and update, got it ;)
    1
  2. zipe31 Posted messages 34620 Registration date   Status Contributor Last intervention   6 501
     
    Hi,

    Check if the packages 
    exfat-fuse
    and 
    exfat-utils
    are properly installed on your system.

    --
    _______________________________ ☯ Zen my nuggets ☮ _____________________________
    Do something for the environment, close your windows and adopt a penguin… ????
    0
  3. Sirius5.1 Posted messages 32 Registration date   Status Member Last intervention   1
     
    Where could I find the exfat-fuse and exfat-utils packages? And what do you mean by "well installed on your system"? (Sorry if I'm making things complicated for you, I'm not very good at computers :/)
    0
    1. zipe31 Posted messages 34620 Registration date   Status Contributor Last intervention   6 501
       
      In the Ubuntu software library.
      Or in Synaptic (if installed).
      Otherwise…
      Open a terminal (CTRL+ALT+T) and type: 
      sudo apt install exfat-fuse exfat-utils
      0
  4. Sirius5.1 Posted messages 32 Registration date   Status Member Last intervention   1
     
    I opened the terminal, here is the message: pop2015@pop201505358:~$ sudo apt install exfat-fuse exfat-utils
    [sudo] password for pop2015:
    Reading package lists... Done
    Building dependency tree
    Reading state information... Done
    E: Unable to locate package exfat
    E: Unable to locate package exfat
    E: Unable to locate package utils
    0
    1. zipe31 Posted messages 34620 Registration date   Status Contributor Last intervention   6 501
       
      There is no space in the names!
      It's exfat-fuse and exfat-utils!
      0
  6. Sirius5.1 Posted messages 32 Registration date   Status Member Last intervention   1
     
    Sorry :/ here is the message: sudo apt install exfat-fuse exfat-utils
    [sudo] password for pop2015:
    E: Unable to acquire the lock /var/lib/dpkg/lock - open (11: Resource temporarily unavailable)
    E: Unable to lock the administration directory (/var/lib/dpkg/). It is possible that another process is using it.
    0
    1. zipe31 Posted messages 34620 Registration date   Status Contributor Last intervention   6 501
       
      If in the meantime you have opened the software library or synaptic, it's normal, close it and try again.
      0
  7. Sirius5.1 Posted messages 32 Registration date   Status Member Last intervention   1
     
    sudo apt install exfat-fuse exfat-utils
    [sudo] password for pop2015:
    Reading package lists... Done
    Building dependency tree
    Reading state information... Done
    The following packages were automatically installed and are no longer required:
    cabextract fonts-horai-umefont freemind-doc gnome-exe-thumbnailer icoutils
    libasn1-8-heimdal:i386 libbcel-java libboost-signals1.54.0 libcapi20-3
    libcapi20-3:i386 libexif12:i386 libgd3:i386 libgif4:i386 libglu1-mesa:i386
    libgphoto2-6:i386 libgphoto2-port10:i386 libgssapi3-heimdal:i386
    libgstreamer-plugins-base0.10-0:i386 libgstreamer0.10-0:i386
    libhcrypto4-heimdal:i386 libheimbase1-heimdal:i386 libheimntlm0-heimdal:i386
    libhx509-5-heimdal:i386 libieee1284-3:i386 libjibx1.1-java
    libkrb5-26-heimdal:i386 liblcms2-2:i386 libldap-2.4-2:i386 libltdl7:i386
    libmikmod2 libmpg123-0 libmpg123-0:i386 libntdb1 libodbc1 libopenal1:i386
    libosmesa6 libosmesa6:i386 libp11-kit-gnome-keyring:i386 libqdox-java
    libqtscript4-core libqtscript4-gui libqtscript4-network libqtscript4-uitools
    libqtscript4-xml libroken18-heimdal:i386 libsane:i386 libsasl2-2:i386
    libsasl2-modules:i386 libsasl2-modules-db:i386 libsdl-mixer1.2
    libusb-1.0-0:i386 libv4l-0:i386 libv4lconvert0:i386 libvpx1:i386
    libwind0-heimdal:i386 libxcomposite1:i386 libxcursor1:i386 libxfce4util-bin
    libxfce4util-common libxfce4util6 libxfconf-0-2 libxinerama1:i386
    libxpm4:i386 libxrandr2:i386 musescore-common musescore-soundfont-gm
    ocl-icd-libopencl1:i386 odbcinst odbcinst1debian2 p11-kit-modules:i386 p7zip
    pingus-data python-ntdb ttf-mscorefonts-installer unixodbc wine
    wine-gecko2.21 wine-gecko2.21:i386 wine-mono0.0.8 wine1.6 wine1.6-amd64
    wine1.6-i386:i386 winetricks xfconf
    Please use "apt-get autoremove" to remove them.
    The following NEW packages will be installed:
    exfat-fuse exfat-utils
    0 upgraded, 2 newly installed, 0 to remove and 467 not upgraded.
    Need to get 112 kB from the archives.
    After this operation, 304 kB of additional disk space will be used.
    Fetching: 1 http://re.archive.ubuntu.com/ubuntu/ trusty/universe exfat-fuse amd64 1.0.1-1 [26.0 kB]
    Fetching: 2 http://re.archive.ubuntu.com/ubuntu/ trusty/universe exfat-utils amd64 1.0.1-1 [85.7 kB]
    112 kB received in 2s (55.4 kB/s)
    Selecting previously unselected package exfat-fuse.
    (Reading database ... 192614 files and directories currently installed.)
    Preparing to unpack .../exfat-fuse_1.0.1-1_amd64.deb ...
    Unpacking exfat-fuse (1.0.1-1) ...
    Selecting previously unselected package exfat-utils.
    Preparing to unpack .../exfat-utils_1.0.1-1_amd64.deb ...
    Unpacking exfat-utils (1.0.1-1) ...
    Processing triggers for man-db (2.6.7.1-1ubuntu1) ...
    Setting up exfat-fuse (1.0.1-1) ...
    Setting up exfat-utils (1.0.1-1) ...
    ( What does that mean? )
    0
    1. zipe31 Posted messages 34620 Registration date   Status Contributor Last intervention   6 501
       
      The 2 desired packages have already been installed.
      You will need to restart for your disk to be recognized.

      Otherwise, you have unnecessary packages (type 
      sudo apt autoremove
      to remove them.

      And finally, your system is not up to date.
      Once you have removed the unnecessary packages and restarted, you can type: 
      sudo apt update

      then: 
      sudo apt dist-upgrade

      to update your system.
      0
  8. Sirius5.1 Posted messages 32 Registration date   Status Member Last intervention   1
     
    Here it is, my hard drive has finally been recognized, thank you so much really 1000 x THANK YOU!!
    0
    1. zipe31 Posted messages 34620 Registration date   Status Contributor Last intervention   6 501
       
      You're welcome.

      Remember to update your system regularly...
      0
  9. Sirius5.1 Posted messages 32 Registration date   Status Member Last intervention   1
     
    Does that mean I have to update everything?! But if I do that, won't my files be lost?
    0
    1. zipe31 Posted messages 34620 Registration date   Status Contributor Last intervention   6 501
       
      No, I'm talking about software and system (kernel) updates with the commands given above.
      0
  10. Sirius5.1 Posted messages 32 Registration date   Status Member Last intervention   1
     
    Alright, but my hard drive is recognized by my computer without even restarting it, so do I still have to follow the instructions you gave me: delete unnecessary packages and update?
    0
    1. zipe31 Posted messages 34620 Registration date   Status Contributor Last intervention   6 501
       
      For the restart, no, I thought it was necessary to restart for the drivers to be recognized by the kernel. My mistake.

      As for the rest, yes.
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