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Boulanger - lost order ??

Gooner901 -  
Clarckos Posted messages 10063 Registration date   Status Contributor Last intervention   -
Hello,
I placed an order early this morning on Boulanger.fr for an Asus laptop/tablet, choosing in-store pickup for delivery. I paid the amount directly via Paypal and received confirmation from Paypal that the payment was successfully processed.
However, since then, I have not heard from Boulanger, there is no order confirmation, and especially when I check my personal account, I have no trace of my order (it says in Order Tracking that "You have not placed an order in the last 6 months").
It was indicated at the time of my order that I could pick up my order in-store starting at 11 AM this morning.

Has anyone ever encountered this kind of problem?
Do you know the minimum time required for in-store pickup?
Should I perhaps go directly there?

Best regards.

8 answers

  1.
    eliot34 Posted messages 2220 Registration date   Status Member Last intervention   184
     
    Hello.

    Did you just think about calling the baker by any chance?

    --
    A little politeness is the least you can do, we are not robots ;) Don't forget to mark your question as resolved.
    See you and enjoy!!!!!!!!!!!!!
    1
    1. Gooner901
       
      I tried to contact them by email because I can't find a phone number, I must not have looked well.. do you have a number where I can reach them?
      0
    3. eliot34 Posted messages 2220 Registration date   Status Member Last intervention   184
       
      Call the store where you planned to pick up your purchase.
      1
    4. Gooner901
       
      Thank you, I will call and let you know what it is.
      0
    5. Gooner901
       
      Well, I contacted customer service, and they don't have any order in my name (even though I was charged). It seems to be a computer glitch. I was told that the order should show up this afternoon. I'm a bit reassured, though the in-store pickup an hour after purchase seems to be a load of BS.
      0
  2. bixbix18
     
    Hello,
    yes, I am concerned about this issue regarding an order placed on May 14, 2018, at which time there was supposedly an IT bug. I have no trace of my order, nor any email(s), but the amount was debited from my account.
    In response, after sending my bank statement proving my good faith, Boulanger replied that the money was not deducted due to the card payment, but reserved by the bank.
    My bank asserts the opposite, and I am being passed back and forth between the two. I really don't know what to do anymore.
    I am afraid that the cause is lost. If anyone can help me, thank you in advance.
    0
    1. Raouf
       
      Hello, I had the same thing happen to me like you. I ordered a screen for 400 euros, I have no trace of my order or any email, and the amount has been debited!!! Any solutions??
      0
  3. Anonymous user
     
    Hello.
    I'm not surprised anymore by Boulanger. This store is no longer what it used to be:
    honesty, quality of work, respect for customers, and so on.
    When I see the two pages of reviews here, it doesn't make me want to go back at all:
    https://fr.trustpilot.com/review/magasins.boulanger.com
    0
    1. Pierr10 Posted messages 13829 Registration date   Status Moderator Last intervention   5 840
       
      Hello,

      I'm a bit wary of this kind of review, as it mainly consists of the disappointed customers expressing their opinions.

      Moreover, there can be quite a few differences from one store to another, depending on the quality of management.

      I am an occasional customer of Boulanger. I've never had any complaints about them. The main criticism I can make is the lack of information on the labels in the aisles. It's essential to have done some research before going to buy.
      Regarding the reviews, if I check the Google reviews for the store in my area, I see an average of 4 stars from 1222 reviews. Not too bad after all!
      0
      1. Anonymous user > Pierr10 Posted messages 13829 Registration date   Status Moderator Last intervention  
         
        Hello Perrr10.
        It's evident that on most sites where reviews can be submitted, negative reviews are prohibited. They are systematically rejected even when insisting. In clear terms, an average of 4 stars for a store is a distorted result.
        To date, I have only found Trustpilot to reflect reality.
        0
  4. Anonymous user
     
    Hello.
    Isn't it a fake site of the Boulanger store, especially if there is no trace?
    0
  6. Furet
     
    Yes, yesterday I ordered a Whirlpool washing machine and my order does not exist on my account. I contacted Boulanger who replied that it was a phantom order and that I had to wait 48 hours, and that it must be a technical glitch. Furthermore, I paid in 4 installments through Oney Plus. I am very troubled because my laundry is piling up.
    0
    1. Khazhar
       
      Hi Furet, is your problem resolved? I've found myself in the same situation since that day; it's not the same product, but I chose to pay in 4 installments with Oney... and nothing on my account, no emails received, but the first installment has been debited...
      0
  7. FOU
     
    Hello, I have a similar problem. On December 11th, I ordered Jabra headphones on boulanger.com that were supposed to be delivered on December 13th to a Boulanger store. I paid with a gift card and topped up with a bank card. I never received the confirmation email. I went to the store indicated on my order on December 13th as planned, but they didn't have my purchase. They found my name and account but didn't see my order (I showed it to them on my phone) and they told me I needed to go back to the website to file a complaint. I sent an email and was told it was a ghost order, that it happens, and that I would be refunded within 48 hours. However, today is December 16th, and I don't know from what date they are counting the 48 hours, from the order date or from the complaint date. I will wait another 24 hours, but if nothing happens, I don't know how I will get my money back.
    0
    1. art3mis
       
      Hello, has your problem been solved? Because I'm experiencing the same thing...
      0
  8. Souri7
     

    Hello

    I had the same problem and they explained to me that it was a "ghost" order, it happens... and it's scary lol anyway, since I made a payment in 4 installments, I still took a screenshot of their response... contacted Oney. But in any case, since I had reported it to Boulanger (called every day multiple times) everything was invalidated... so I didn't make any more purchases because it was a huge stress, it was also for a tablet.

    0
  9. Misandre
     

    Hello, I am experiencing the same thing. Have you found a solution to this problem?

    0
    1. Hyhy11 Posted messages 1 Status Member
       

      Hello, have you found a solution?

      0
      1. Clarckos Posted messages 10063 Registration date   Status Contributor Last intervention   931 > Hyhy11 Posted messages 1 Status Member
         

        Hello.

        The idea would be to send a letter via Registered Mail with acknowledgment of receipt, including proof of the debit from your account for the amount, and a current proof that there is nothing in your cart.

        If you wait for it to come by itself, you will get nothing.

        Otherwise, go to the store with the documents to make a claim.

        0