View original (French)

ALCATEL LUCENT 4039 Phone Server

Tofom Posted messages 3 Registration date   Status Membre Last intervention   -  
M.s007 Posted messages 28 Status Membre -
Hello,

Within the company, we have an ALCATEL-LUCENT 4039 telephone network. The company that carried out the installation has gone bankrupt.

The problem is that one extension on the network does not ring.

Indeed, when the main phone is busy, all other extensions ring after 2 rings except for 1 (which never rings).

How can I fix this?

Best regards

Configuration: Windows 7 / Mozilla 11.0

2 réponses

Réponse 1 / 2
M.s007 Posted messages 28 Status Membre 1
 
It's a configuration problem at the PABX level; check with the call group > cyclic grouping.
0
Tofom Posted messages 3 Registration date   Status Membre Last intervention  
 
Thank you for the response, but how do I change these options? I can't find them.
0
Réponse 2 / 2
Tofom Posted messages 3 Registration date   Status Membre Last intervention  
 
Aide. S'il vous plaît.
0
M.s007 Posted messages 28 Status Membre 1
 
Each PBX has software that allows access to its interface; it is from there that you can configure it.
0