Storio Max tablet stuck
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maevamarie
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Hello,
I need help, I can't register the Storio Max tablet. That's not all, I can't connect it or set the time. The quick start guide is useless. Please help me, thank you.
I need help, I can't register the Storio Max tablet. That's not all, I can't connect it or set the time. The quick start guide is useless. Please help me, thank you.
2 réponses
Here is how to perform a reset.
Warning, after this, you will lose all the data stored on it (photos, videos, settings, etc.). If possible, try to back up your data beforehand using the Explor@park app.
Some Storio models have a small hole on the side. Simply insert a toothpick into it and hold it for 5 seconds to reset.
If you cannot find this hole, here’s how to proceed:
If that doesn’t work, contact VTech support:
VTech Consumer Service
24 allée des sablières
78290 Croissy sur Seine
Or by phone at the Toll-Free Number 0 805 16 30 30 (free).
Finally, a complaint form is available here: https://support.vtech-jouets.com/index.php?a=add
Warning, after this, you will lose all the data stored on it (photos, videos, settings, etc.). If possible, try to back up your data beforehand using the Explor@park app.
Some Storio models have a small hole on the side. Simply insert a toothpick into it and hold it for 5 seconds to reset.
If you cannot find this hole, here’s how to proceed:
- Make sure the tablet is unplugged, turn off the Storio tablet by pressing the power button for about 3 seconds, then confirm by clicking “Turn Off” on the screen.
- Simultaneously hold down the D-PAD button (Up - Right - Down - Left) between the Up and Left arrows, the HELP button (question mark) and the ON/OFF button (power).
- A white screen should appear.
- Only release the On/Off button while keeping the other 2 buttons pressed.
- The Factory Reset screen should then appear. If not, start over from the beginning.
- Once the Factory Reset screen is displayed, release the D-Pad and HELP buttons.
- If it doesn’t work, plug in the charger if necessary.
- Do not turn off the tablet during the reset. This may take several minutes.
- Once the reset is complete, the tablet will restart.
If that doesn’t work, contact VTech support:
VTech Consumer Service
24 allée des sablières
78290 Croissy sur Seine
Or by phone at the Toll-Free Number 0 805 16 30 30 (free).
Finally, a complaint form is available here: https://support.vtech-jouets.com/index.php?a=add