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Storio Max tablet stuck

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maevamarie Posted messages 1 Registration date   Status Member Last intervention   -  
 Degoutee -
Hello,
I need help, I can't register the Storio Max tablet. That's not all, I can't connect it or set the time. The quick start guide is useless. Please help me, thank you.

2 answers

  1. greg
     
    Here is how to perform a reset.

    Warning, after this, you will lose all the data stored on it (photos, videos, settings, etc.). If possible, try to back up your data beforehand using the Explor@park app.

    Some Storio models have a small hole on the side. Simply insert a toothpick into it and hold it for 5 seconds to reset.

    If you cannot find this hole, here’s how to proceed:
    • Make sure the tablet is unplugged, turn off the Storio tablet by pressing the power button for about 3 seconds, then confirm by clicking “Turn Off” on the screen.
    • Simultaneously hold down the D-PAD button (Up - Right - Down - Left) between the Up and Left arrows, the HELP button (question mark) and the ON/OFF button (power).
    • A white screen should appear.
    • Only release the On/Off button while keeping the other 2 buttons pressed.
    • The Factory Reset screen should then appear. If not, start over from the beginning.
    • Once the Factory Reset screen is displayed, release the D-Pad and HELP buttons.
    • If it doesn’t work, plug in the charger if necessary.
    • Do not turn off the tablet during the reset. This may take several minutes.
    • Once the reset is complete, the tablet will restart.


    If that doesn’t work, contact VTech support:

    VTech Consumer Service
    24 allée des sablières
    78290 Croissy sur Seine

    Or by phone at the Toll-Free Number 0 805 16 30 30 (free).

    Finally, a complaint form is available here: https://support.vtech-jouets.com/index.php?a=add
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