Mon pc redémarre

Fermé
Angzhi Messages postés 76 Date d'inscription jeudi 7 novembre 2013 Statut Membre Dernière intervention 17 septembre 2019 - Modifié par irongege le 13/10/2014 à 13:32
Angzhi Messages postés 76 Date d'inscription jeudi 7 novembre 2013 Statut Membre Dernière intervention 17 septembre 2019 - 13 oct. 2014 à 17:17
Bonjour,

J'ai un soucis avec mon pc depuis ce matin. Pendant que je l'utilise, subitement il affiche un écran bleu avec des textes, effectue une décompte jusqu'à 100% et redémarre. Voici déjà cinq fois que ce pc a redémarré depuis le matin.

J'ai effectué un checkdisk au démarrage et aucun secteur défectueux n'a été détecté.

Le pc en question est un HP PRO 3500 MT avec Windows 7 32 bit, McAfee 2014 comme antivirus.

J'ai besoin de votre aide s'il vous plait.



4 réponses

bonjour les logs des écrans bleus sont stockés dans un dossier minidump le plus simple est d'installé whocrashed ou un logiciel équivalent pour connaitre la cause de l'erreur.
Salutation
0
Angzhi Messages postés 76 Date d'inscription jeudi 7 novembre 2013 Statut Membre Dernière intervention 17 septembre 2019 14
13 oct. 2014 à 16:26
Merci pour votre réaction. Voici le rapport Whocrashed. Merci d'avance pour la suite après analyse.


Welcome to WhoCrashed (HOME EDITION) v 5.02
--------------------------------------------------------------------------------

This program checks for drivers which have been crashing your computer. If your computer has displayed a blue screen of death, suddenly rebooted or shut down then this program will help you find the root cause and possibly a solution.

Whenever a computer suddenly reboots without displaying any notice or blue screen of death, the first thing that is often thought about is a hardware failure. In reality, on Windows most crashes are caused by malfunctioning device drivers and kernel modules. In case of a kernel error, many computers do not show a blue screen unless they are configured for this. Instead these systems suddenly reboot without any notice.

This program will analyze your crash dumps with the single click of a button. It will tell you what drivers are likely to be responsible for crashing your computer. It will report a conclusion which offers suggestions on how to proceed in any situation while the analysis report will display internet links which will help you further troubleshoot any detected problems.

To obtain technical support visit www.resplendence.com/support

Click here to check if you have the latest version or if an update is available.

Just click the Analyze button for a comprehensible report ...



--------------------------------------------------------------------------------
Home Edition Notice
--------------------------------------------------------------------------------

This version of WhoCrashed is free for use at home only. If you would like to use this software at work or in a commercial environment you should get the professional edition of WhoCrashed which allows you to perform more thorough and detailed analysis. It also offers a range of additional features such as remote analysis on remote directories and remote computers on the network.

Click here for more information on the professional edition.
Click here to buy the the professional edition of WhoCrashed.


--------------------------------------------------------------------------------
System Information (local)
--------------------------------------------------------------------------------

computer name: UTA-CAROLE
windows version: Windows 7 , 6.1, build: 7600
windows dir: C:\Windows
Hardware: HP Pro3500 Series, Hewlett-Packard, Foxconn, 2ABF
CPU: GenuineIntel Intel(R) Pentium(R) CPU G2030 @ 3.00GHz Intel586, level: 6
2 logical processors, active mask: 3
RAM: 2014679040 total




--------------------------------------------------------------------------------
Crash Dump Analysis
--------------------------------------------------------------------------------

Crash dump directory: C:\Windows\Minidump

Crash dumps are enabled on your computer.

On Mon 13/10/2014 13:17:17 GMT your computer crashed
crash dump file: C:\Windows\Minidump\101314-18907-01.dmp
This was probably caused by the following module: ntkrnlpa.exe (nt+0xDCB3C)
Bugcheck code: 0xF4 (0x3, 0xFFFFFFFF8620B798, 0xFFFFFFFF8620B904, 0xFFFFFFFF832652A0)
Error: CRITICAL_OBJECT_TERMINATION
file path: C:\Windows\system32\ntkrnlpa.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT Kernel & System
Bug check description: This indicates that a process or thread crucial to system operation has unexpectedly exited or been terminated.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem. This problem might be caused by a thermal issue.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.



On Mon 13/10/2014 13:17:17 GMT your computer crashed
crash dump file: C:\Windows\memory.dmp
This was probably caused by the following module: ntkrpamp.exe (nt!KeBugCheckEx+0x1E)
Bugcheck code: 0xF4 (0x3, 0xFFFFFFFF8620B798, 0xFFFFFFFF8620B904, 0xFFFFFFFF832652A0)
Error: CRITICAL_OBJECT_TERMINATION
Bug check description: This indicates that a process or thread crucial to system operation has unexpectedly exited or been terminated.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem. This problem might be caused by a thermal issue.
A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: ntkrpamp.exe .
Google query: ntkrpamp.exe CRITICAL_OBJECT_TERMINATION



On Mon 13/10/2014 13:12:42 GMT your computer crashed
crash dump file: C:\Windows\Minidump\101314-17581-01.dmp
This was probably caused by the following module: ntkrnlpa.exe (nt+0xDCB3C)
Bugcheck code: 0xF4 (0x3, 0xFFFFFFFF86072030, 0xFFFFFFFF8607219C, 0xFFFFFFFF832312A0)
Error: CRITICAL_OBJECT_TERMINATION
file path: C:\Windows\system32\ntkrnlpa.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT Kernel & System
Bug check description: This indicates that a process or thread crucial to system operation has unexpectedly exited or been terminated.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem. This problem might be caused by a thermal issue.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.



On Mon 13/10/2014 13:04:06 GMT your computer crashed
crash dump file: C:\Windows\Minidump\101314-17316-01.dmp
This was probably caused by the following module: ntkrnlpa.exe (nt+0xDCB3C)
Bugcheck code: 0xF4 (0x3, 0xFFFFFFFF86A4C6C0, 0xFFFFFFFF86A4C82C, 0xFFFFFFFF832312A0)
Error: CRITICAL_OBJECT_TERMINATION
file path: C:\Windows\system32\ntkrnlpa.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT Kernel & System
Bug check description: This indicates that a process or thread crucial to system operation has unexpectedly exited or been terminated.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem. This problem might be caused by a thermal issue.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.



On Mon 13/10/2014 11:20:30 GMT your computer crashed
crash dump file: C:\Windows\Minidump\101314-19219-01.dmp
This was probably caused by the following module: ntkrnlpa.exe (nt+0xDCB3C)
Bugcheck code: 0xF4 (0x3, 0xFFFFFFFF8692B6D8, 0xFFFFFFFF8692B844, 0xFFFFFFFF832292A0)
Error: CRITICAL_OBJECT_TERMINATION
file path: C:\Windows\system32\ntkrnlpa.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT Kernel & System
Bug check description: This indicates that a process or thread crucial to system operation has unexpectedly exited or been terminated.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem. This problem might be caused by a thermal issue.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.



On Mon 13/10/2014 10:33:46 GMT your computer crashed
crash dump file: C:\Windows\Minidump\101314-12370-01.dmp
This was probably caused by the following module: ntkrnlpa.exe (nt+0xDCB3C)
Bugcheck code: 0xF4 (0x3, 0xFFFFFFFF86147030, 0xFFFFFFFF8614719C, 0xFFFFFFFF832362A0)
Error: CRITICAL_OBJECT_TERMINATION
file path: C:\Windows\system32\ntkrnlpa.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT Kernel & System
Bug check description: This indicates that a process or thread crucial to system operation has unexpectedly exited or been terminated.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem. This problem might be caused by a thermal issue.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.



On Mon 13/10/2014 10:30:47 GMT your computer crashed
crash dump file: C:\Windows\Minidump\101314-11762-01.dmp
This was probably caused by the following module: ntkrnlpa.exe (nt+0xDCB3C)
Bugcheck code: 0xF4 (0x3, 0xFFFFFFFF86D48468, 0xFFFFFFFF86D485D4, 0xFFFFFFFF8326B2A0)
Error: CRITICAL_OBJECT_TERMINATION
file path: C:\Windows\system32\ntkrnlpa.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT Kernel & System
Bug check description: This indicates that a process or thread crucial to system operation has unexpectedly exited or been terminated.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem. This problem might be caused by a thermal issue.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.



On Mon 13/10/2014 10:28:07 GMT your computer crashed
crash dump file: C:\Windows\Minidump\101314-11809-01.dmp
This was probably caused by the following module: ntkrnlpa.exe (nt+0xDCB3C)
Bugcheck code: 0xF4 (0x3, 0xFFFFFFFF8634E030, 0xFFFFFFFF8634E19C, 0xFFFFFFFF832452A0)
Error: CRITICAL_OBJECT_TERMINATION
file path: C:\Windows\system32\ntkrnlpa.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT Kernel & System
Bug check description: This indicates that a process or thread crucial to system operation has unexpectedly exited or been terminated.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem. This problem might be caused by a thermal issue.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.



On Mon 13/10/2014 10:23:56 GMT your computer crashed
crash dump file: C:\Windows\Minidump\101314-11076-01.dmp
This was probably caused by the following module: ntkrnlpa.exe (nt+0xDCB3C)
Bugcheck code: 0xF4 (0x3, 0xFFFFFFFF8637C608, 0xFFFFFFFF8637C774, 0xFFFFFFFF832792A0)
Error: CRITICAL_OBJECT_TERMINATION
file path: C:\Windows\system32\ntkrnlpa.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT Kernel & System
Bug check description: This indicates that a process or thread crucial to system operation has unexpectedly exited or been terminated.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem. This problem might be caused by a thermal issue.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.



On Mon 13/10/2014 10:21:30 GMT your computer crashed
crash dump file: C:\Windows\Minidump\101314-11840-01.dmp
This was probably caused by the following module: ntkrnlpa.exe (nt+0xDCB3C)
Bugcheck code: 0xF4 (0x3, 0xFFFFFFFF861445A8, 0xFFFFFFFF86144714, 0xFFFFFFFF8323D2A0)
Error: CRITICAL_OBJECT_TERMINATION
file path: C:\Windows\system32\ntkrnlpa.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT Kernel & System
Bug check description: This indicates that a process or thread crucial to system operation has unexpectedly exited or been terminated.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem. This problem might be caused by a thermal issue.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.




--------------------------------------------------------------------------------
Conclusion
--------------------------------------------------------------------------------

13 crash dumps have been found and analyzed. Only 10 are included in this report. A third party driver has been identified to be causing system crashes on your computer. It is strongly suggested that you check for updates for these drivers on their company websites. Click on the links below to search with Google for updates for these drivers:

ntkrpamp.exe

If no updates for these drivers are available, try searching with Google on the names of these drivers in combination the errors that have been reported for these drivers and include the brand and model name of your computer as well in the query. This often yields interesting results from discussions from users who have been experiencing similar problems.


Read the topic general suggestions for troubleshooting system crashes for more information.

Note that it's not always possible to state with certainty whether a reported driver is responsible for crashing your system or that the root cause is in another module. Nonetheless it's suggested you look for updates for the products that these drivers belong to and regularly visit Windows update or enable automatic updates for Windows. In case a piece of malfunctioning hardware is causing trouble, a search with Google on the bug check errors together with the model name and brand of your computer may help you investigate this further.
0
Bonjour, il faudrait commencer par mettre vos drivers à jours et vérifier que les mise à jours windows soient faites.
0
Angzhi Messages postés 76 Date d'inscription jeudi 7 novembre 2013 Statut Membre Dernière intervention 17 septembre 2019 14
13 oct. 2014 à 17:17
Salut et merci de votre réponse.

Je viens de faire une vérification et tous mes drivers sont à jour et mon pc est configuré pour télécharger automatiquement les mises à jour Windows 7.
0