Free: Incoming SMS+ Solved

Question

Hello,  My 14-year-old granddaughter has a mobile phone. Her mother, my daughter, received a bill from Free Mobile and she is not happy at all...  I studied the bill in question. Her parents have the Freebox. With her phone, she is entitled to 2 hours of "regular" free calls, plus unlimited SMS.  However, on this bill, there are:  16-08-2014 14:41:47 SMS 71700 (telemaque - HORO 1 0.00 16-08-2014 14:41:55 SMS+ incoming 71700 (telemaque - HORO 1 0.65  There are thus 20 "pairs", one free SMS immediately followed, sometimes within a second, by a paid SMS+ incoming costing €0.65, between 14:41:47 and 16:43:35.  On 17-08-2014, i.e. the following day between 23:05:09 and 23:34:39 the same thing happened for 4 "pairs" one free SMS, followed a few seconds later by a paid SMS+ incoming.  The parents are asking for a refund of the €15.60 corresponding to the girl and accuse her of having called forbidden numbers. Her parents do not give her pocket money and as soon as she has a little because I give her some for a good grade, her mother jumps at the first opportunity to take it from her...  She insists that she has never called any horoscope. She also says that sometimes she receives numbers that she does not know or that are hidden, and when she answers, it’s sometimes a friend, sometimes there is no one.  But here we are not talking about numbers, we are talking about SMS...  It seems to me that you can block someone for phone communications. Is it possible for SMS?  I searched online and saw that this site gives horoscopes over the phone, but I didn't understand everything.  Is it possible for someone to call this site, request a consultation, and give a number to call back, in this case, someone else's number?  I am completely clueless about this kind of thing, I have a phone that makes calls, which receives SMS (that I can't read), but that's it, I don't go online, I don't swipe the screen and I don't have a bunch of icons, photos, etc...  I thought that SMS, phone communications, and others were paid for by the sender. How come she has SMS+ incoming? It’s this incoming that I find strange...  If someone can answer me that would be really nice... Because this could happen again and if we don't know where it's coming from, how can we fix it...      Configuration: Windows XP Pro, Internet Explorer 8 (IE, Firefox, Chrome) Windows Vista Internet Explorer 8 Windows 7, 64-bit, Explorer 11 (IE, Firefox, Chrome, Opera) Windows 8, 64-bit

_Saraspberry · Accepted Answer

Hello Caoulre,

I worked at Orange, and this kind of premium SMS is familiar to me. It's possible that she once sent an SMS to receive a ringtone or something, and since then, she has been receiving marketing SMS messages. These SMS messages are charged to her. As soon as she receives such an SMS, she needs to reply STOP by SMS. Otherwise, she can ask FREE to stop these types of SMS.
This is what happened when this type of "scam" occurred at Orange.

She can also request the details of her communications, if she hasn't already done so, and possibly contact the publisher (the company in charge of sending these SMS messages).

The operator is not responsible for billing these SMS messages even though they appear on the bill. Indeed, FREE charges her because they are charged by the publisher in turn.

I hope I was clear in my explanations! :)
Feel free to ask if you need anything.

Sara.

baladur13 · Answer

Good evening
Consult the following
https://assistance.sfr.fr/tel-mobile/appels-sms-mms-internet/sms-plus-service-micro-paiement.html
http://mobile.free.fr/assistance/300.html
and for SMS 71700.
https://www.google.fr/search?q=SMS+71700

You need to tell your little girl to avoid games and SMS sent to 5-digit numbers...
These are premium services... and the bill can be hefty...
She should limit her phone use to communications within two hours and her SMS to her friends.

Very difficult to catch a black cat 😸 in a dark room.
 Especially when it's not there...

caoulre · Answer

Thank you both for your responses.

With her mother, we warned her, I also said not to go on the Internet when she is not at home or at my place, where there is Wi-Fi and where she has the codes.

The first batch was during the month of August, nothing since then.

I thought it was over. Well, no, she received 9 more during the February vacation.

Strangely, it happens during the holidays, when she is at my place. And my daughter accuses me of not keeping an eye on her. The little one is turning 15 in a few days...

How does it exactly work? Do they note the number that calls or do you have to give your number for them to call back? For example, could a friend call and give my granddaughter's number for the callback?

The little one insists that she hasn't called any horoscope... which may not be true. I looked at her mail and saw a message, indeed from August, from this site, which addressed her by her first name and said roughly: "I have good news for you, call me urgently, I don't often have the chance to give good news, if I'm not there, leave a message and I will call you back very quickly..." followed, of course, by a phone number.

Thank you in advance for your response

--
Caoulre

Free : SMS+ entrant

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