Error code 19 no sound anymore

Good evening,
Which computer?
Windows 8 32 or 64 bits?
Best regards.

--
The one that doesn’t please upon arrival always pleases upon departure!
Breizh a tao

64

Sorry, I didn't see the second question.
Acer Predator.

non celui-ci : https://www.acer.com/ac/fr/FR/content/model/DT.SJPEF.007

No, it was already installed.

I downloaded and installed the driver you mentioned and then restarted my PC... and there are no changes :(
Any other ideas?

Hello,

For code 19:
Download -->> this <<--
and place it on the desktop.

Right-click on the file
Choose --> Install
Restart the pc.

Reinstall the audio driver.

--
Humans are at their best when things are at their worst.

I installed your file, restarted my computer, uninstalled the driver, restarted my computer, installed the driver, restarted my computer... And still nothing. Do you have any other ideas?

Go to Device Manager
Check if there are any question marks and which ones?
If there are, provide the hardware ID number.
Look -->> here <<--

Also, provide the list displayed under audio controllers.

Human beings are at their best when things are at their worst.

Here is the list of devices:
All have the exact same error:
Windows cannot start this hardware device because its configuration information (in the Registry) is incomplete or damaged. (Code 19)

For the identifiers:

Bluetooth Audio Device =
BTHENUM\{61118058-486c-4bb0-b4b8-ace4dcadec44}_LOCALMFG&0000

Microsoft Site-to-Site T Converter = SW\{cfd669f1-9bc2-11d0-8299-0000f822fe8a}

Microsoft Site-to-Site T Converter = SW\{cfd669f1-9bc2-11d0-8299-0000f822fe8a}
(identical to the one above... at least I think)

High Definition Audio Device = HDAUDIO\FUNC_01&VEN_10DE&DEV_0040&SUBSYS_174B2260&REV_1001

Microsoft Signed Audio Drivers =
SW\{eec12db6-ad9c-4168-8658-b03daef417fe}

Microsoft Distribution Quality Management Proxy =
SW\{96e080c7-143c-11d1-b40f-00a0c9223196}

Microsoft Distribution Service Proxy =
SW\{96e080c7-143c-11d1-b40f-00a0c9223196}

Microsoft Distribution Clock Proxy =
SW\{97ebaacc-95bd-11d0-a3ea-00a0c9223196}

Realtek High Definition Audio =
HDAUDIO\FUNC_01&VEN_10EC&DEV_0662&SUBSYS_10258100&REV_1003

That's all, I believe!

For code 19, did you right-click on the .inf file and clicked on --> Install?

Go to the control panel
Programs and features
Uninstall Realtek audio, if present.

Go to the device manager
Audio controllers
Right-click on Realtek High Definition Audio
Uninstall it
Restart the pc.

Install these 2 drivers:
--> Realtek
--> Audio HDMI

--
Humans are at their best when things are at their worst.

I'm downloading your two files and I'll try that!

I installed everything successfully and... Nothing! But what’s happening with this sound?

What does it look like in audio controllers for these 2 devices?
--> High Definition Audio Device
--> Realtek High Definition Audio

--
Human beings are at their best when things are at their worst.

For code 19, did you right-click on the .inf file and clicked on --> Install?

--
Human beings are at their best when things are at their worst.

Yes

Start
In the search bar, type --> cmd.exe
Right-click on cmd.exe
Choose --> run as administrator and confirm
Type --> sfc /scannow and enter

A system file check will take place.

--
Human beings are at their best when things are at their worst.

I did what you told me and it returns:
Another processing or repair operation is in progress. Wait for it to finish and re-run sfc.

I restarted my computer and a Windows update took 2 hours.
I tried your command again right after and the verification is in progress.