Impossible d ouvrir Excel et Word !!

Bonjour!
Je suis sous XP Pro.
Vola mon probleme:
D un coup ni excel ni word ne veulent ouvrir les fichiers , " Mon antivirus bloque l'ouverture", j ai norton mais lui aussi ne peut plus s ouvrir. J'ai suvi les instructions sur ce forum à savoir, faire un scan avec "CCleaner ", ensuite avec "AVG anti-spyware" et enfin avec "HijackThis".

( www.bitdefender.com/scan8/ie.html impossible meme en acceptant l'activeX)

Je colle les rapports comme indiqué. J 'espere avoir fait comme il faut les differentes manips. En tout cas merci à tous pour cette entraide.
Cordialmeent et un merci tout particulier à Kristopher et green day qui ont indiqué ces démarches.

Voici les rapport dans l'ordre
+ Résultat de l'analyse:

AVG Anti-Spyware

C:\System Volume Information\_restore{594870ED-FC7C-41A7-9852-F3611FB7426E}\RP39\A0007641.dll -> Adware.Companion : Aucune action entreprise.
C:\System Volume Information\_restore{594870ED-FC7C-41A7-9852-F3611FB7426E}\RP35\A0006817.EXE/Uninst.exe -> Adware.SaveNow : Aucune action entreprise.
C:\System Volume Information\_restore{594870ED-FC7C-41A7-9852-F3611FB7426E}\RP35\A0006817.EXE/search.dl~ -> Adware.SaveNow : Aucune action entreprise.
C:\System Volume Information\_restore{594870ED-FC7C-41A7-9852-F3611FB7426E}\RP35\A0006817.EXE/whse.exe -> Adware.SaveNow : Aucune action entreprise.
C:\System Volume Information\_restore{594870ED-FC7C-41A7-9852-F3611FB7426E}\RP35\A0006818.exe/SaveUninst.exe -> Adware.SaveNow : Aucune action entreprise.
C:\System Volume Information\_restore{594870ED-FC7C-41A7-9852-F3611FB7426E}\RP35\A0006818.exe/ffext.mod/{BEE3E87E-E1C6-4bfe-BE9D-48E84271AB34}\components\whenu_ff.dll -> Adware.SaveNow : Aucune action entreprise.
C:\System Volume Information\_restore{594870ED-FC7C-41A7-9852-F3611FB7426E}\RP37\A0007290.EXE -> Adware.SaveNow : Aucune action entreprise.
C:\System Volume Information\_restore{594870ED-FC7C-41A7-9852-F3611FB7426E}\RP37\A0007490.EXE -> Adware.SaveNow : Aucune action entreprise.
C:\System Volume Information\_restore{594870ED-FC7C-41A7-9852-F3611FB7426E}\RP37\A0007495.exe -> Adware.SaveNow : Aucune action entreprise.
C:\System Volume Information\_restore{594870ED-FC7C-41A7-9852-F3611FB7426E}\RP37\A0007496.dll -> Adware.SaveNow : Aucune action entreprise.
C:\System Volume Information\_restore{594870ED-FC7C-41A7-9852-F3611FB7426E}\RP37\A0007499.exe -> Adware.SaveNow : Aucune action entreprise.
C:\System Volume Information\_restore{594870ED-FC7C-41A7-9852-F3611FB7426E}\RP36\A0007043.exe -> Adware.SystemDoctor : Aucune action entreprise.
C:\System Volume Information\_restore{594870ED-FC7C-41A7-9852-F3611FB7426E}\RP35\A0006820.EXE -> Adware.Whenu : Aucune action entreprise.
C:\System Volume Information\_restore{594870ED-FC7C-41A7-9852-F3611FB7426E}\RP36\A0007026.dll -> Adware.WinAntiVirus : Aucune action entreprise.
C:\System Volume Information\_restore{594870ED-FC7C-41A7-9852-F3611FB7426E}\RP36\A0007027.dll -> Adware.WinAntiVirus : Aucune action entreprise.
C:\System Volume Information\_restore{594870ED-FC7C-41A7-9852-F3611FB7426E}\RP36\A0007028.sys -> Adware.WinAntiVirus : Aucune action entreprise.
C:\System Volume Information\_restore{594870ED-FC7C-41A7-9852-F3611FB7426E}\RP36\A0007029.dll -> Adware.WinAntiVirus : Aucune action entreprise.
C:\System Volume Information\_restore{594870ED-FC7C-41A7-9852-F3611FB7426E}\RP36\A0007032.dll -> Adware.WinAntiVirus : Aucune action entreprise.
C:\System Volume Information\_restore{594870ED-FC7C-41A7-9852-F3611FB7426E}\RP36\A0007036.dll -> Adware.WinAntiVirus : Aucune action entreprise.
C:\System Volume Information\_restore{594870ED-FC7C-41A7-9852-F3611FB7426E}\RP36\A0007037.cpl -> Adware.WinAntiVirus : Aucune action entreprise.
C:\System Volume Information\_restore{594870ED-FC7C-41A7-9852-F3611FB7426E}\RP36\A0007038.dll -> Adware.WinAntiVirus : Aucune action entreprise.
C:\System Volume Information\_restore{594870ED-FC7C-41A7-9852-F3611FB7426E}\RP36\A0007044.exe -> Adware.WinAntiVirus : Aucune action entreprise.
C:\System Volume Information\_restore{594870ED-FC7C-41A7-9852-F3611FB7426E}\RP36\A0007045.exe -> Adware.WinAntiVirus : Aucune action entreprise.
C:\System Volume Information\_restore{594870ED-FC7C-41A7-9852-F3611FB7426E}\RP36\A0007053.sys -> Adware.WinAntiVirus : Aucune action entreprise.
C:\System Volume Information\_restore{594870ED-FC7C-41A7-9852-F3611FB7426E}\RP37\A0007488.dll -> Adware.WinAntiVirus : Aucune action entreprise.
C:\Documents and Settings\Directeur\Cookies\directeur@247realmedia[1].txt -> TrackingCookie.247realmedia : Aucune action entreprise.


Fin du rapport

Logfile of HijackThis v1.99.1
Scan saved at 17:41:53, on 16/05/2007
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Fichiers communs\EPSON\EBAPI\eEBSVC.exe
C:\Program Files\Fichiers communs\EPSON\EBAPI\SAgent2.exe
C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
C:\Program Files\Fichiers communs\LightScribe\LSSrvc.exe
C:\Program Files\Fichiers communs\Microsoft Shared\VS7DEBUG\MDM.EXE
C:\WINDOWS\system32\slserv.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\fxssvc.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Fichiers communs\Real\Update_OB\realsched.exe
C:\Program Files\Java\jre1.6.0_01\bin\jusched.exe
C:\WINDOWS\SOUNDMAN.EXE
C:\Program Files\MessengerPlus! 3\MsgPlus.exe
C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\E_S10IC2.EXE
C:\WINDOWS\system32\hldrrr.exe
C:\Program Files\Google\Google Updater\GoogleUpdater.exe
C:\Program Files\Fichiers communs\Microsoft Shared\Works Shared\wkcalrem.exe
C:\Program Files\MediaKey\Versato.exe
C:\Program Files\WinZip\WZQKPICK.EXE
C:\Program Files\MediaKey\MePlayer.exe
C:\Program Files\MediaKey\OSD.EXE
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\MSN Messenger\msnmsgr.exe
C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\avgas.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Documents and Settings\Directeur\Bureau\hijackthis\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = https://www.google.fr/?gws_rd=ssl
R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = https://www.tiscali.it/
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = MULTI-TRAVAUX
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyServer = 195.175.37.70:8080
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName = Liens
O2 - BHO: Aide pour le lien d'Adobe PDF Reader - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Fichiers communs\Adobe\Acrobat\ActiveX\AcroIEHelper.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_01\bin\ssv.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar1.dll
O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files\Google\GoogleToolbarNotifier\2.0.301.5672\swg.dll
O2 - BHO: CNavExtBho Class - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar1.dll
O3 - Toolbar: Steganos Internet Anonyme - {00000000-5736-4205-0008-f7ed0776fb27} - c:\program files\steganos internet anonym 2006\sia2006iep.dll
O4 - HKLM\..\Run: [WorksFUD] C:\Program Files\Microsoft Works\wkfud.exe
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Fichiers communs\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [Symantec NetDriver Monitor] C:\PROGRA~1\SYMNET~1\SNDMon.exe /Consumer
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre1.6.0_01\bin\jusched.exe"
O4 - HKLM\..\Run: [SoundMan] SOUNDMAN.EXE
O4 - HKLM\..\Run: [NeroFilterCheck] C:\WINDOWS\system32\NeroCheck.exe
O4 - HKLM\..\Run: [Microsoft Works Update Detection] C:\Program Files\Microsoft Works\WkDetect.exe
O4 - HKLM\..\Run: [Microsoft Works Portfolio] C:\Program Files\Microsoft Works\WksSb.exe /AllUsers
O4 - HKLM\..\Run: [MessengerPlus3] "C:\Program Files\MessengerPlus! 3\MsgPlus.exe"
O4 - HKLM\..\Run: [EPSON Stylus CX3200] C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\E_S10IC2.EXE /P19 "EPSON Stylus CX3200" /O6 "USB001" /M "Stylus CX3200"
O4 - HKLM\..\Run: [ccRegVfy] "C:\Program Files\Fichiers communs\Symantec Shared\ccRegVfy.exe"
O4 - HKCU\..\Run: [swg] C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
O4 - Global Startup: Adobe Gamma Loader.lnk = C:\Program Files\Fichiers communs\Adobe\Calibration\Adobe Gamma Loader.exe
O4 - Global Startup: Adobe Reader Synchronizer.lnk = C:\Program Files\Adobe\Reader 8.0\Reader\AdobeCollabSync.exe
O4 - Global Startup: Lancement rapide d'Adobe Reader.lnk = C:\Program Files\Adobe\Reader 8.0\Reader\reader_sl.exe
O4 - Global Startup: Outil de mise à jour Google.lnk = C:\Program Files\Google\Google Updater\GoogleUpdater.exe
O4 - Global Startup: Rappels du Calendrier Microsoft Works.lnk = ?
O4 - Global Startup: Versato.lnk = C:\Program Files\MediaKey\Versato.exe
O4 - Global Startup: WinZip Quick Pick.lnk = C:\Program Files\WinZip\WZQKPICK.EXE
O8 - Extra context menu item: &Google Search - res://C:\Program Files\Google\GoogleToolbar1.dll/cmsearch.html
O8 - Extra context menu item: Backward &Links - res://C:\Program Files\Google\GoogleToolbar1.dll/cmbacklinks.html
O8 - Extra context menu item: Cac&hed Snapshot of Page - res://C:\Program Files\Google\GoogleToolbar1.dll/cmcache.html
O8 - Extra context menu item: E&xporter vers Microsoft Excel - res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000
O8 - Extra context menu item: Si&milar Pages - res://C:\Program Files\Google\GoogleToolbar1.dll/cmsimilar.html
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_01\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Console Java (Sun) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_01\bin\ssv.dll
O9 - Extra button: Messenger - {4528BBE0-4E08-11D5-AD55-00010333D0AD} - C:\PROGRA~1\Yahoo!\Common\yhexbmesfr.dll
O9 - Extra 'Tools' menuitem: Yahoo! Messenger - {4528BBE0-4E08-11D5-AD55-00010333D0AD} - C:\PROGRA~1\Yahoo!\Common\yhexbmesfr.dll
O9 - Extra button: Recherche - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL
O15 - Trusted Zone: http://www.construire-demain.com
O15 - Trusted Zone: https://construire-demain.fr/
O16 - DPF: {00B71CFB-6864-4346-A978-C0A14556272C} (Checkers Class) - http://messenger.zone.msn.com/binary/msgrchkr.cab31267.cab
O16 - DPF: {05CA9FB0-3E3E-4B36-BF41-0E3A5CAA8CD8} (Office Genuine Advantage Validation Tool) - http://download.microsoft.com/download/C/B/F/CBF23A2C-3E55-4664-BC5C-762780D79BA0/OGAControl.cab
O16 - DPF: {09C21411-B9A2-4DE6-8416-4E3B58577BE0} (France Telecom MDM ActiveX Control) - http://minitelweb.minitel.com/imin_data/ocx/MDM.cab
O16 - DPF: {14B87622-7E19-4EA8-93B3-97215F77A6BC} (MessengerStatsClient Class) - http://messenger.zone.msn.com/binary/MessengerStatsPAClient.cab31267.cab
O16 - DPF: {30528230-99f7-4bb4-88d8-fa1d4f56a2ab} (YInstStarter Class) - C:\Program Files\Yahoo!\Common\yinsthelper.dll
O16 - DPF: {4F1E5B1A-2A80-42CA-8532-2D05CB959537} (MSN Photo Upload Tool) - https://onedrive.live.com/
O16 - DPF: {5D6F45B3-9043-443D-A792-115447494D24} (UnoCtrl Class) - http://messenger.zone.msn.com/FR-FR/a-UNO1/GAME_UNO1.cab
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://update.microsoft.com/...
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://update.microsoft.com/...
O16 - DPF: {867E13F2-7F31-44FB-AC97-CD38E0DC46EF} (HardwareDetection Control) - http://drivers1.free.fr/hardwaredetection.cab
O16 - DPF: {8E0D4DE5-3180-4024-A327-4DFAD1796A8D} (MessengerStatsClient Class) - http://messenger.zone.msn.com/binary/MessengerStatsClient.cab31267.cab
O16 - DPF: {9122D757-5A4F-4768-82C5-B4171D8556A7} (PhotoPickConvert Class) - http://appdirectory.messenger.msn.com/AppDirectory/P4Apps/PhotoSwap/PhtPkMSN.cab
O16 - DPF: {A1F2F2CE-06AF-483C-9F12-D3BAA72477D6} (BatchDownloader Class) - http://appdirectory.messenger.msn.com/AppDirectory/P4Apps/PhotoSwap/DigWXMSN.cab
O16 - DPF: {B8BE5E93-A60C-4D26-A2DC-220313175592} (ZoneIntro Class) - http://messenger.zone.msn.com/binary/ZIntro.cab47946.cab
O16 - DPF: {BD393C14-72AD-4790-A095-76522973D6B8} (CBreakshotControl Class) - http://messenger.zone.msn.com/binary/Bankshot.cab31267.cab
O16 - DPF: {E6187999-9FEC-46A1-A20F-F4CA977D5643} (ZoneChess Object) - http://messenger.zone.msn.com/binary/Chess.cab31267.cab
O16 - DPF: {F58E1CEF-A068-4C15-BA5E-587CAF3EE8C6} (MSN Chat Control 4.5) - http://chat.msn.com/controls/msnchat45.cab
O16 - DPF: {F6BF0D00-0B2A-4A75-BF7B-F385591623AF} (Solitaire Showdown Class) - http://messenger.zone.msn.com/binary/SolitaireShowdown.cab31267.cab
O18 - Protocol: msnim - {828030A1-22C1-4009-854F-8E305202313F} - "C:\PROGRA~1\MSNMES~1\msgrapp.dll" (file missing)
O20 - Winlogon Notify: WgaLogon - C:\WINDOWS\
O23 - Service: AVG Anti-Spyware Guard - Unknown owner - C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\guard.exe (file missing)
O23 - Service: Boonty Games - BOONTY - C:\Program Files\Fichiers communs\BOONTY Shared\Service\Boonty.exe
O23 - Service: EpsonBidirectionalService - Unknown owner - C:\Program Files\Fichiers communs\EPSON\EBAPI\eEBSVC.exe
O23 - Service: EPSON Printer Status Agent2 (EPSONStatusAgent2) - SEIKO EPSON CORPORATION - C:\Program Files\Fichiers communs\EPSON\EBAPI\SAgent2.exe
O23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: LightScribeService Direct Disc Labeling Service (LightScribeService) - Hewlett-Packard Company - C:\Program Files\Fichiers communs\LightScribe\LSSrvc.exe
O23 - Service: SmartLinkService (SLService) - Smart Link - C:\WINDOWS\SYSTEM32\slserv.exe
O23 - Service: SymWMI Service (SymWSC) - Unknown owner - C:\Program Files\Fichiers communs\Symantec Shared\Security Center\SymWSC.exe (file missing)