[PULLED TOGETHER SUBJECT] Issues with the cashback site POULPEO.
maysa12
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Sanssonnette -
Sanssonnette -
Hello,
I have been shopping online for a few months through several cashback platforms, and I am having problems with the Poulpeo site, which often offers interesting rates but ultimately validates the least amount of cashbacks. I made 3 purchases in January 2014 with the same merchant during the same week using 2 competing cashback sites. Only the one from Poulpeo was canceled. Furthermore, recently a cashback was accounted for and then supposedly canceled by the merchant even before I received the goods. I have questions about their reliability and I think it's a site to avoid at all costs.
I have been shopping online for a few months through several cashback platforms, and I am having problems with the Poulpeo site, which often offers interesting rates but ultimately validates the least amount of cashbacks. I made 3 purchases in January 2014 with the same merchant during the same week using 2 competing cashback sites. Only the one from Poulpeo was canceled. Furthermore, recently a cashback was accounted for and then supposedly canceled by the merchant even before I received the goods. I have questions about their reliability and I think it's a site to avoid at all costs.
12 answers
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Hello maysa12,
Could you please give us your email privately so that we can assist you further with these specific cashback requests?
I would also like to inform you that if you are using multiple competing cashback sites, it is possible that the merchant canceled the Poulpeo cashback thinking that the sale actually came from another cashbacker. That’s why we advise against browsing parallelly when placing an order. This can indeed affect the activation of your cashback.
Looking forward to your email address
Best regards
Marie from Poulpeo -
Hello
I also have issues with "poulpeo." Having placed orders with different merchants, I noticed that the cashback didn't work,
I sent them several emails, and they told me to submit my requests through "support." However, with support, the request is only processed if you attach the invoice, and I don't know how to do that because I don't have a scan to send them my invoices,
on top of that, I don't understand; I had never had any problems before,
so I also have questions.-
Hello,
My colleague Claire from support has informed me that she has forwarded your requests to the merchants on August 8 following your email exchanges. We are waiting for a response from the merchants, which should arrive with the upcoming return to work.
We will keep you informed,
Best regards,
Clémence -
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Hello
I also have an issue with Poulpeo, my cashback has been validated, so I requested an Amazon gift card and after a month following my payment request (€22), they are asking me to provide proof of purchase. These are purchases from June and the invoices are not available on Asos (the shopping site). However, the two purchases in question have been validated. I really feel like everything is being done to avoid payment. It’s already taking an incredibly long time (purchases were made in June and it's now the end of October). I attached a screenshot of my Asos orders to the email, but I no longer have the invoice. -
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Hello Julie,
You are lucky that we came across your post which was buried among posts from 2014 and 2015. ;)
For any questions regarding cashback, please feel free to contact our customer service team who will be happy to help you obtain your cashback.
We can be reached in several ways:
- by support ticket in the customer service tab of your account
- by email at the bottom of the Poulpeo page if you click on the Contact tab
- via chat, available since March 1st, when an advisor is available (you will then see a chat pop-up appear at the bottom right of your screen).
I wish you a great day.
Aline
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Hello,
I have a problem with the Poulpeo cashback; I made a purchase on Marionnaud while activating the cashback (without an extension and without another cashback site), but the transaction does not appear on the Poulpeo site. So I'm wondering because I've also seen on other forums that there have been issues with Poulpeo.
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I also have several cashback issues not validated on Poulpeo even though the order was completed. Recently, subscribing to a direct insurance contract through Poulpeo promised me a substantial cashback (19 euros). This cashback was canceled for no reason, and after several exchanges, I was told I had to wait 60 days for the merchant's response. I confirm the feelings of others who have posted on this forum: I really feel that Poulpeo is doing everything possible not to pay the cashback owed to its users. Other cashback sites sometimes offer less interesting rates, but we rarely encounter such unpleasant surprises, and we don't waste time justifying each purchase...
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Hello everyone,
The Poulpeo team is at your service for any general questions (cashback validation delay, payment delay by Amazon check or bank transfer, etc.).
You can contact us at the bottom of the Poulpeo page using the Contact form or by writing to us at contact@poulpeo.com.
Our Help pages can also provide answers to your questions. Don't hesitate to check them out!
For anything related to a specific cashback (a cashback that doesn’t appear on your account or a cashback canceled by our partner, for example), you can open a ticket on our Poulpeo support. This is the Support button at the top right of your account.
We will do our best to satisfy you.
Wishing you all the best,
Aline from the Poulpeo support team-
Hello, it’s better that overnight all the cashback I had accumulated since 2011 disappeared, according to them I no longer existed... although I never requested the amount or closed the account... I contact them and they tell me that I need to provide information like the account opening date, the last cashback, its amount... how can I remember all that... it’s been months that I’ve been sending emails and nothing, I always get the same response, I conclude that this is theft and that this site seriously lacks reliability...
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Hello Lilie1504,
It is in our best interest for you to recover your account. Indeed, our members' satisfaction is a priority :)
I have conducted some research with my colleague Claire, and she was unable to locate your account because she has not received the information she needs to carry out further investigation.
We have indeed sent you several emails requesting more information, but we have not received responses for some of them, and for others, you only provided partial information.
I encourage you to review her last email and respond to her so that we can conduct further research.
Thank you in advance and have an excellent end of your day.
Aline
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I requested the payment of my cashback from Poulpeo, the payment has been validated, and I have been waiting for two months for the transfer of my 10 euros to my PayPal account. It's not worth it to make purchases through Poulpeo because once the amount is validated, Poulpeo does not pay into the PayPal account.
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Hello,
Your payment was successfully processed by bank transfer on January 15, for an amount of €11.55.
Furthermore, we do not offer payment via PayPal when the account is located in France; we only proceed with bank transfers, which are currently the fastest and most secure payment method.
You also know that our support team is available to you every business day via chat; you can contact us without any worries if needed.
Best regards,
Aline.
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Hello,
I have the same problem as javier761. I made a purchase on August 7, 2019, while activating the Poulpeo cashback. The cashback still doesn't appear in my account nearly 5 months after the order...
I contacted Poulpeo's customer service on August 19, 2019 (within the required timeframe), then again on September 28, 2019, and I was informed that my request had been forwarded to the partner on September 3, 2019, and that I needed to be patient as they had 60 days to respond.
I followed up with customer service on November 6, 2019, then on November 23, 2019, and again on December 30, 2019, and I keep receiving the same response: "according to our CGUs, we only refund cashback once we have received it from the partner."
I don't know any company that lets its commissions linger without following up with its partner, and I have come to the conclusion that neither I nor the person who referred me will receive our cashback.
As Lilie1504 said, this site seriously lacks professionalism... Be cautious. -
I placed an order through Poulpeo by activating the cashback to buy online at Darty, and no cashback appears! On Widilo, I see the amount pending in the coming hours, and here, nothing. What a disappointment!
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Hello,
You can submit a request through the "customer service" tab of your Poulpeo account; our customer service team will be happy to assist you.
Please note that if you have activated cashback with multiple cashback providers at the same time, it is possible that it has been assigned to another cashback provider, as cashback cannot be assigned multiple times.
Best regards,
The Poulpeo Team
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Hello,
Thank you for your response. I did not initiate any other cashback but yours for this purchase, and I do not see the commercial gesture on my account!
How is that possible?
Best regards.
Céline -
Good evening! I also had the same problem! I booked my holiday through Poulpeo and upon returning from my vacation, the cashback was canceled! For no reason! It's not the first time this has happened...
I sent them an email but received no response...
I think I will look elsewhere. -
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Hello
I also have issues with Poulpeo
Cashbacks are recorded once out of 10 times. We submit requests... we need invoices that we don't necessarily have, so we give up. I'm going to cash out my little earnings and switch to iGraal. It's exhausting.
