HDMI connectivity issue on Philips TV 42PFL8404H/12

sarkam35 Posted messages 1 Status Member -  
Support Philips Posted messages 2396 Status Member -
Hello,

We own a Philips TV 42PFL8404H/12 (serial number: VN3A0950093125). Upon our return from vacation, we noticed the following issues:

New TV boxes => No sound but image ok;
PS3 => Black screen with the message "No video signal,"

Both devices are connected via HDMI and were working perfectly two weeks prior (devices were not unplugged during vacation).

Here are the tests performed:
- PS3 tested on another TV with the same HDMI cable => PS3 OK;
- I switched between all HDMI ports (4) => no effect;
- Swapped HDMI cables => no effect;
- TV firmware update => no effect;
- Rebooted all devices => no effect;
- Reset the TV to factory settings => no effect;

Everything else works perfectly fine (sound and image in TV and USB mode).

I therefore think the problem is related to the HDMI connections... But what is it and, more importantly, how to fix it??

Thank you in advance for your help.

1 answer

  1. Support Philips Posted messages 2396 Status Member 554
     
    Hello,

    We apologize for the inconvenience you are experiencing. We invite you to contact our consumer service, which is available to guide you in the operation of your product.

    You can reach them by phone at 01 57 32 40 50 (Local call cost*) from Monday to Friday, 8 am - 8 pm and Saturday, 9 am - 6 pm, or by email at www.philips.fr/contact

    Best regards,

    * Except for possible additional charges depending on your network operator

    --
    TV Advisor - Philips France
    @PhilipsCare_FR
    0