Je n'arrive pas à charger facebook et google search

Bonsoir,

Peux-tu utiliser ce logiciel de diagnostic, ça me permettra de t'aider :

▶ Télécharge ZHPDiag (de Nicolas Coolman)
▶ Lance le (si tu es sous Windows Vista ou Windows 7, fais le par un clic-droit --> Exécuter en temps qu'administrateur)
▶ Laisse toi guider lors de l'installation (pense à cocher la case pour créer un raccourci sur le Bureau). Il se lancera automatiquement à la fin de l'installation.
▶ Clique sur configurer puis sur l'icône représentant une loupe («Diagnostic par défaut avec légitimes »)
▶ le rapport se trouve sur ton Bureau
▶ Rends toi sur ce site, clique sur "Parcourir", sélectionne le rapport de ZHPDiag et clique sur Envoyer le fichier. Patiente pendant l'envoi du fichier, puis copie/colle le lien fourni dans ta prochaine réponse sur le forum.

Si tu as besoin d'aide, suis ce tuto : http://www.sosvirus.net/canned-speech-zhpdiag-t712.html. Confond pas ZHPFix et ZHPDiag !

voici le lien

https://pjjoint.malekal.com/files.php?id=ZHPDiag_20131229_y9z5q9k14u15

voici le nouveau lien. excuse le retard. faute de connexion adéquate

https://pjjoint.malekal.com/files.php?id=ZHPDiag_20131230_u12r5j15p10h15

Bonjour,

Désinstalle BitComet. Tu as des crack/keygen, soit pas étonner d'être infecté par la suite...

Utilise cet outil de désinfection spécifique aux logiciels publicitaires :

▶ Télécharge AdwCleaner (de Xplode) sur ton Bureau.
▶ Lance le, clique sur Nettoyer puis patiente le temps du scan.
▶ Une fois le nettoyage terminée, un message de prévention va s'afficher, je te conseille de le lire attentivement (n'hésite pas à me poser des questions si tu n'as pas compris certaines choses dans ce message).
▶ Ensuite, le rapport s'ouvrira : poste le dans ta prochaine réponse.

Ensuite télécharge Junk Removal Tool. Suis ce tuto et poste moi le rapport :
https://forum.security-x.fr/tutoriels-317/tutoriel-junkware-removal-tool

Utilise ce logiciel de désinfection généraliste :

▶ Télécharge et installe Malwarebytes' Anti-Malware
▶ A la fin de l'installation, veille à ce que l'option « mettre a jour Malwarebyte's Anti-Malware » soit cochée. Par contre, il n'est pas nécessaire d'activer l'essai gratuit pour la protection.
▶ Lance MBAM et laisse les Mises à jour se télécharger (sinon fais les manuellement au lancement du programme)
▶ Puis va dans l'onglet "Recherche", coche "Exécuter un examen rapide" puis "Rechercher"
▶ A la fin de l'analyse, clique sur Afficher les résultats
▶ Coche tous les éléments détectés puis clique sur Supprimer la sélection
▶ S'il t'est demandé de redémarrer l'ordinateur, accepte.
▶ Poste dans ta prochaine réponse le rapport apparaissant après la suppression.

Reparamètre tes navigateurs WEB :

▶ Internet Explorer et modules complémentaires / moteurs de recherche : https://forum.malekal.com/viewtopic.php?t=41399&start=
▶ Firefox : https://www.malekal.com/reparer-firefox/?t=36057&start=
▶ Google Chrome : https://www.malekal.com/reparer-google-chrome/?t=35837&start=

voici le rapport de adwcleaner

# AdwCleaner v3.016 - Rapport créé le 30/12/2013 à 07:43:03
# Mis à jour le 23/12/2013 par Xplode
# Système d'exploitation : Windows 7 Home Basic Service Pack 1 (32 bits)
# Nom d'utilisateur : HOUEFA - HOUEFA-PC
# Exécuté depuis : C:\Users\HOUEFA\Downloads\adwcleaner.exe
# Option : Nettoyer

***** [ Services ] *****

***** [ Fichiers / Dossiers ] *****

***** [ Raccourcis ] *****

***** [ Registre ] *****

***** [ Navigateurs ] *****

-\\ Internet Explorer v11.0.9600.16428

-\\ Mozilla Firefox v26.0 (fr)

[ Fichier : C:\Users\HOUEFA\AppData\Roaming\Mozilla\Firefox\Profiles\vr2ymrcj.default\prefs.js ]

-\\ Google Chrome v31.0.1650.63

[ Fichier : C:\Users\HOUEFA\AppData\Local\Google\Chrome\User Data\Default\preferences ]

*************************

AdwCleaner[R0].txt - [5261 octets] - [27/12/2013 19:55:53]
AdwCleaner[R1].txt - [1051 octets] - [28/12/2013 06:28:42]
AdwCleaner[R2].txt - [1179 octets] - [30/12/2013 07:41:09]
AdwCleaner[S0].txt - [5399 octets] - [27/12/2013 19:57:36]
AdwCleaner[S1].txt - [1113 octets] - [28/12/2013 06:32:55]
AdwCleaner[S2].txt - [1101 octets] - [30/12/2013 07:43:03]

########## EOF - C:\AdwCleaner\AdwCleaner[S2].txt - [1161 octets] ##########

voici le rapport de j r t

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Junkware Removal Tool (JRT) by Thisisu
Version: 6.0.8 (11.05.2013:1)
OS: Windows 7 Home Basic x64
Ran by HOUEFA on 30/12/2013 at 7:56:30,54
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

~~~ Services

~~~ Registry Values

Successfully repaired: [Registry Value] HKEY_LOCAL_MACHINE\Software\Wow6432Node\Microsoft\Internet Explorer\Main\\Start Page
Successfully repaired: [Registry Value] HKEY_LOCAL_MACHINE\Software\Wow6432Node\Microsoft\Internet Explorer\Main\\Default_Page_URL

~~~ Registry Keys

Successfully deleted: [Registry Key] HKEY_CLASSES_ROOT\yt.ytnavassistplugin
Successfully deleted: [Registry Key] HKEY_CLASSES_ROOT\yt.ytnavassistplugin.1

~~~ Files

~~~ Folders

Successfully deleted: [Empty Folder] C:\Users\HOUEFA\appdata\local\{01DEBEF4-032F-4512-A656-0C17798A2629}
Successfully deleted: [Empty Folder] C:\Users\HOUEFA\appdata\local\{0295D84E-9571-4000-A74B-FA571C386411}
Successfully deleted: [Empty Folder] C:\Users\HOUEFA\appdata\local\{050056AF-B8F0-4065-8818-CCF3BD76BFFE}
Successfully deleted: [Empty Folder] C:\Users\HOUEFA\appdata\local\{055B51A0-0B62-4621-9C71-0F724EDBF7A2}
Successfully deleted: [Empty Folder] C:\Users\HOUEFA\appdata\local\{05C4945B-473C-4C73-85E0-3107DEDE66D9}
Successfully deleted: [Empty Folder] C:\Users\HOUEFA\appdata\local\{0853598E-5B38-4132-A0C5-4DB1BC4D3A53}
Successfully deleted: [Empty Folder] C:\Users\HOUEFA\appdata\local\{09191DF3-AD70-4EB4-8108-2D13F5CA6E64}
Successfully deleted: [Empty Folder] C:\Users\HOUEFA\appdata\local\{09746284-EEA3-4E43-9A27-262F65CA39EE}
Successfully deleted: [Empty Folder] C:\Users\HOUEFA\appdata\local\{09F9C05E-8B50-440A-B312-A471D4DAD25A}
Successfully deleted: [Empty Folder] C:\Users\HOUEFA\appdata\local\{0AD3352D-F37B-439A-AD32-51A1AA7A2F96}
Successfully deleted: [Empty Folder] C:\Users\HOUEFA\appdata\local\{0CE4E3C2-88C3-4EEE-84FF-F5AAA7E33764}
Successfully deleted: [Empty Folder] C:\Users\HOUEFA\appdata\local\{0F483465-32E3-40E6-91AF-C2ED8043BB3D}
Successfully deleted: [Empty Folder] C:\Users\HOUEFA\appdata\local\{0F646AEE-EABE-4540-A75E-00CDFCBDCEDD}
Successfully deleted: [Empty Folder] C:\Users\HOUEFA\appdata\local\{11842CE0-720E-47A1-8068-295EB6ABE1F1}
Successfully deleted: [Empty Folder] C:\Users\HOUEFA\appdata\local\{118C01B0-7AF1-43D4-8603-82E31D8E59DC}
Successfully deleted: [Empty Folder] C:\Users\HOUEFA\appdata\local\{12557A58-942E-48C7-B9DD-F31F93FC1DF4}
Successfully deleted: [Empty Folder] C:\Users\HOUEFA\appdata\local\{154D9C44-B7B0-4968-8740-87D916CAC38E}
Successfully deleted: [Empty Folder] C:\Users\HOUEFA\appdata\local\{17673B39-BB0C-4292-B6A3-94E314E6D9E2}
Successfully deleted: [Empty Folder] C:\Users\HOUEFA\appdata\local\{180DF838-F51A-4032-B3FB-5B789EC4DE64}
Successfully deleted: [Empty Folder] C:\Users\HOUEFA\appdata\local\{197316C7-398A-4EE4-9B5F-F06ADDC034B2}
Successfully deleted: [Empty Folder] C:\Users\HOUEFA\appdata\local\{1A1EEF96-58D3-4121-B62C-3BB718103C8F}
Successfully deleted: [Empty Folder] C:\Users\HOUEFA\appdata\local\{1D89E8FA-ADF5-4A27-9338-148EAE44C807}
Successfully deleted: [Empty Folder] C:\Users\HOUEFA\appdata\local\{22525E4B-E23B-4DAA-AFF4-090782FAE31F}
Successfully deleted: [Empty Folder] C:\Users\HOUEFA\appdata\local\{22930131-2279-4ACC-83D1-47CA44910061}
Successfully deleted: [Empty Folder] C:\Users\HOUEFA\appdata\local\{24EAA291-D5FD-4494-A1D8-064F274CF71C}
Successfully deleted: [Empty Folder] C:\Users\HOUEFA\appdata\local\{26721C12-4C40-4944-A7AF-519DECC5632D}
Successfully deleted: [Empty Folder] C:\Users\HOUEFA\appdata\local\{26E26416-46CD-44E0-B90D-33C810F86577}
Successfully deleted: [Empty Folder] C:\Users\HOUEFA\appdata\local\{28CB04BD-C8C0-43E7-8C3B-50A7BCC0E3E0}
Successfully deleted: [Empty Folder] C:\Users\HOUEFA\appdata\local\{2A53A74B-C3C6-4B9B-A328-1BC01A99F479}
Successfully deleted: [Empty Folder] C:\Users\HOUEFA\appdata\local\{2CF83D97-BD3C-44FF-8081-6A3492F4590A}
Successfully deleted: [Empty Folder] C:\Users\HOUEFA\appdata\local\{2E4F6AD9-2B4A-4197-AC08-0701CDD21E22}
Successfully deleted: [Empty Folder] C:\Users\HOUEFA\appdata\local\{2E74BB8C-1AF8-495D-97CD-426681EAB3E3}
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Successfully deleted: [Empty Folder] C:\Users\HOUEFA\appdata\local\{31C7E832-167F-4384-92CC-9DC8EAF84186}
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Successfully deleted: [Empty Folder] C:\Users\HOUEFA\appdata\local\{57663269-7883-433E-90FC-1112AD6B7F4E}
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Successfully deleted: [Empty Folder] C:\Users\HOUEFA\appdata\local\{579C10FB-360E-4D90-BA03-8DF87F8ED166}
Successfully deleted: [Empty Folder] C:\Users\HOUEFA\appdata\local\{5839CF01-40A9-43EC-AEFF-31A50FA45013}
Successfully deleted: [Empty Folder] C:\Users\HOUEFA\appdata\local\{5AD67EA7-2F5D-4AF4-9C3B-2D4F4E538D50}
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Successfully deleted: [Empty Folder] C:\Users\HOUEFA\appdata\local\{5FBE8C6C-0FAA-4B45-9962-4194DD4B019B}
Successfully deleted: [Empty Folder] C:\Users\HOUEFA\appdata\local\{6047089D-4CFB-497D-A536-C4B7FC918266}
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Successfully deleted: [Empty Folder] C:\Users\HOUEFA\appdata\local\{70BB59F5-8447-446C-8C8C-88B16B64E976}
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Successfully deleted: [Empty Folder] C:\Users\HOUEFA\appdata\local\{73687D6B-041C-4064-A349-764831D91669}
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Successfully deleted: [Empty Folder] C:\Users\HOUEFA\appdata\local\{7B02D5C4-ED97-4766-8915-5DFAC5098D67}
Successfully deleted: [Empty Folder] C:\Users\HOUEFA\appdata\local\{7B052C58-7C39-466E-933B-15117CDE854D}
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Successfully deleted: [Empty Folder] C:\Users\HOUEFA\appdata\local\{83BA0718-AF7B-47F4-92C7-917B6BAC46D3}
Successfully deleted: [Empty Folder] C:\Users\HOUEFA\appdata\local\{86B86D35-3D40-4624-B3D4-939E5418785A}
Successfully deleted: [Empty Folder] C:\Users\HOUEFA\appdata\local\{8B57D194-AF2A-4D21-BFC8-ADB9D5A8F249}
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Successfully deleted: [Empty Folder] C:\Users\HOUEFA\appdata\local\{C9D37903-9376-45A9-BC50-CF04FF2F9E2B}
Successfully deleted: [Empty Folder] C:\Users\HOUEFA\appdata\local\{CB7F854E-6211-4C99-AD04-3D9D42607CAD}
Successfully deleted: [Empty Folder] C:\Users\HOUEFA\appdata\local\{CCE8D926-28BF-48E2-84B5-494BACE5074A}
Successfully deleted: [Empty Folder] C:\Users\HOUEFA\appdata\local\{D1B1F4D2-BB0F-4E88-B185-D8DA0E7AAC52}
Successfully deleted: [Empty Folder] C:\Users\HOUEFA\appdata\local\{D1ECF4E1-93CA-48E6-8E4D-41C301C55E15}
Successfully deleted: [Empty Folder] C:\Users\HOUEFA\appdata\local\{D3CF3087-06AC-4A67-9FB4-6A070FF4B39D}
Successfully deleted: [Empty Folder] C:\Users\HOUEFA\appdata\local\{D6CC9874-8DA5-4CDB-9989-F708B593EC51}
Successfully deleted: [Empty Folder] C:\Users\HOUEFA\appdata\local\{DB5E1B2D-94C4-46DF-9624-04DA742890CB}
Successfully deleted: [Empty Folder] C:\Users\HOUEFA\appdata\local\{DCC65C00-6AD7-4192-905B-7279BA0AA604}
Successfully deleted: [Empty Folder] C:\Users\HOUEFA\appdata\local\{E02D3603-CE30-44CB-BB0A-080698B9FDA2}
Successfully deleted: [Empty Folder] C:\Users\HOUEFA\appdata\local\{E0703F30-C127-4D77-9611-61FE993A05D1}
Successfully deleted: [Empty Folder] C:\Users\HOUEFA\appdata\local\{E168FA9D-C8A1-4493-8284-65831A1487A8}
Successfully deleted: [Empty Folder] C:\Users\HOUEFA\appdata\local\{E1B10E83-DD0A-480E-A409-928232FE52A9}
Successfully deleted: [Empty Folder] C:\Users\HOUEFA\appdata\local\{E37D019F-82FC-4673-BD2E-4592E936AEEF}
Successfully deleted: [Empty Folder] C:\Users\HOUEFA\appdata\local\{E3D13703-2F37-4163-A676-BC5610156995}
Successfully deleted: [Empty Folder] C:\Users\HOUEFA\appdata\local\{E3F7F0CE-273D-40CE-8899-993F2B8A4AEB}
Successfully deleted: [Empty Folder] C:\Users\HOUEFA\appdata\local\{E81DDB72-89F2-43AD-9D5C-9A850E6F0A2A}
Successfully deleted: [Empty Folder] C:\Users\HOUEFA\appdata\local\{EA15ED37-CAB1-4557-8286-5B8BCAB85895}
Successfully deleted: [Empty Folder] C:\Users\HOUEFA\appdata\local\{EC896203-6376-4FB7-96C4-B12338392D9B}
Successfully deleted: [Empty Folder] C:\Users\HOUEFA\appdata\local\{EEE4F5F4-A524-434E-BED7-746E8AE966DD}
Successfully deleted: [Empty Folder] C:\Users\HOUEFA\appdata\local\{F0BFD6FF-E9BF-4B97-8830-32CFD2B6A7DC}
Successfully deleted: [Empty Folder] C:\Users\HOUEFA\appdata\local\{F1B6D169-8F89-45BE-A21A-F9793E9591C2}
Successfully deleted: [Empty Folder] C:\Users\HOUEFA\appdata\local\{F4CF166C-7A7C-4B03-A286-CC3AA7ED64C5}
Successfully deleted: [Empty Folder] C:\Users\HOUEFA\appdata\local\{F63965BA-DCCC-4242-8583-27FCFBB2F08A}
Successfully deleted: [Empty Folder] C:\Users\HOUEFA\appdata\local\{F6D8B392-F757-4571-963D-3C6CE9010475}
Successfully deleted: [Empty Folder] C:\Users\HOUEFA\appdata\local\{F73C8EDD-60CC-4731-B2FC-48623F9804EF}
Successfully deleted: [Empty Folder] C:\Users\HOUEFA\appdata\local\{F9D10DCE-EFF9-48A9-B4C0-24540E3F06A4}
Successfully deleted: [Empty Folder] C:\Users\HOUEFA\appdata\local\{FA87C2F3-5481-4172-BB56-3EC8746A5DE3}
Successfully deleted: [Empty Folder] C:\Users\HOUEFA\appdata\local\{FAE96C07-1D8E-4895-A829-02999D2FFF06}
Successfully deleted: [Empty Folder] C:\Users\HOUEFA\appdata\local\{FC65AE01-A7A2-4A92-937C-F798D6E2C780}
Successfully deleted: [Empty Folder] C:\Users\HOUEFA\appdata\local\{FCFA9495-7A07-43C8-88AC-A031A8A893E3}
Successfully deleted: [Empty Folder] C:\Users\HOUEFA\appdata\local\{FF5B2AC3-34FA-4586-8F10-3F8FF63EB613}

~~~ Event Viewer Logs were cleared

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Scan was completed on 30/12/2013 at 8:14:19,99
End of JRT log
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

Malwarebytes Anti-Malware 1.75.0.1300
www.malwarebytes.org

Version de la base de données: v2013.12.29.05

Windows 7 Service Pack 1 x86 NTFS
Internet Explorer 11.0.9600.16476
HOUEFA :: HOUEFA-PC [administrateur]

30/12/2013 08:20:38
mbam-log-2013-12-30 (08-20-38).txt

Type d'examen: Examen rapide
Options d'examen activées: Mémoire | Démarrage | Registre | Système de fichiers | Heuristique/Extra | Heuristique/Shuriken | PUP | PUM
Options d'examen désactivées: P2P
Elément(s) analysé(s): 237546
Temps écoulé: 27 minute(s), 35 seconde(s)

Processus mémoire détecté(s): 0
(Aucun élément nuisible détecté)

Module(s) mémoire détecté(s): 0
(Aucun élément nuisible détecté)

Clé(s) du Registre détectée(s): 0
(Aucun élément nuisible détecté)

Valeur(s) du Registre détectée(s): 0
(Aucun élément nuisible détecté)

Elément(s) de données du Registre détecté(s): 0
(Aucun élément nuisible détecté)

Dossier(s) détecté(s): 0
(Aucun élément nuisible détecté)

Fichier(s) détecté(s): 0
(Aucun élément nuisible détecté)

(fin)

Bonjour,

Reparamètre tes navigateurs et dis moi si tu as toujours des soucis niveau internet.

Donne moi la liste des extensions de tes navigateurs

Sur Firefox : Menu Outils / Modules complémentaires
Onglet Extension.
Donne la liste.

Sur Google Chrome : Menu en haut à droite puis Outils / Extensions
Donne la liste.

pour firefox : y a 4 outils pour kaperski : anti banner ; dangerous website ; kaperski url advisor ; safe money ; virtuel keyboard

pour google : kaperski avec ses outils et une application "docs" que j'ai désactivée y a quelques jours dejà

par contre, le même problème persiste. dès que je lance facebook ou google search, un téléchargement est lancé me disant que : vous voulez ouvrir un fichier ping

Bonsoir,

Cela persiste encore.

Réinitialise internet explorer : https://support.microsoft.com/en-us/windows?ui=en-US&rs=en-001&ad=US

Egalement Firefox [ http://www.forum-entraide-informatique.com/support/comment-reinitialiser-mozilla-firefox-t7746.html]

Enfin Chrome http://www.forum-entraide-informatique.com/support/supprimer-des-profils-google-chrome-t7744.html

Si toujours pas, désinstalle complétement et réinstalle.

je sais ce qui s'est passé. j'avais bloqué l'accès à certaines page web ce qui a bloquer facebook et google