View original (French)

Trustworthy site?

Miimiisweety -  
 Aurorejn -
Hello,

I would like to know if anyone can help me and tell me if this clothing site is reliable? Because I wanted to order from there but I'm hesitant as I don't see any phone number indicated... :/

Thank you :)

http://nelly.com/fr/v%C3%AAtements-pour-femme/

4 answers

  1. Xileh
     
    Hello

    In addition to what has already been said, here is a useful link to give you an idea of the reliability of a website:

    https://www.commentcamarche.net/faq/31580-reperer-si-un-site-web-est-fiable

    See you later

    --
    -----------
    He who knows that he does not know knows more than he who does not know that he knows...
    1
    1. KIKA
       
      Nelly is a very good site, I've been ordering only from this site for nearly 2 years. You can order without any problem.
      0
  2. Le n'haricot Posted messages 176 Status Member 77
     
    I went all the way to payment by simulating an order and everything seems to be running smoothly...
    Many online merchants do not have a phone platform related to various customer inquiries (small business structures) and therefore prefer to have customer relations via email.

    See you later

    --
    When the Wise man points to the moon, the fool looks at the finger...
    (Chinese proverb)
    0
    1. Miimiisweety
       
      Thank you very much for your response, it reassures me...
      Have a good day ;)
      0
  3. madmyke Posted messages 52304 Registration date   Status Moderator Last intervention   12 485
     
    I confirm the site seems serious. BUT I found comments that suggest the customer service is below par (follow-up, delays, refunds).

    --
    "We swallow in great gulps the lies that flatter us and we drink drop by drop a truth that is bitter to us."
    0
    1. Miimiisweety
       
      "below everything" meaning? what does it mean?
      0
    2. madmyke Posted messages 52304 Registration date   Status Moderator Last intervention   12 485
       
      Many complaints
      0
      1. Miimiisweety > madmyke Posted messages 52304 Registration date   Status Moderator Last intervention  
         
        what kind of complaints? how can I see them?
        So can I place an order or not? :/
        0
    3. madmyke Posted messages 52304 Registration date   Status Moderator Last intervention   12 485
       
      Complaints are on a Dutch site, I doubt it will be of use to you unless you understand that language :-)
      What kind, I already specified.

      Place your order, no one can decide for you. This site is not a "fake," so that's already one thing, the rest is up to you to see.
      0
    4. Miimiisweety
       
      You're very welcome.
      Have a good evening ;)
      0
  4. Aurorejn
     
    Hello,
    Nelly is a great site, I have placed several orders with them and I have always been very satisfied. Lots of choices in styles and colors, the products really have a good quality/price ratio even during sales, there are still many sizes available. The customer service is excellent, I have never had any problems with refunds, returns, and delivery is always within a maximum of 1 week with package tracking, you also have the option to choose express delivery in 1 to 3 days although I have never tested it.

    In any case, it remains my favorite site for buying outfits, the products truly match the photos! Green thumbs up and another green thumbs up!
    0