Ecran bleu sur mon eeepc asus

Fermé
miagura Messages postés 6 Date d'inscription vendredi 27 février 2009 Statut Membre Dernière intervention 26 avril 2014 - 26 oct. 2013 à 22:50
miagura Messages postés 6 Date d'inscription vendredi 27 février 2009 Statut Membre Dernière intervention 26 avril 2014 - 29 oct. 2013 à 12:20
Bonjour,

Je suis possesseur d'un eeepc de marque Asus,modèle 1225 B, qui me plante un écran bleu chaque fois que je le mets en veille en rabattant le clapet de l'écran.

je vous colle le rapport du logiciel WhoCrash:



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Welcome to WhoCrashed (HOME EDITION) v 4.02
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This program checks for drivers which have been crashing your computer. If your computer has displayed a blue screen of death, suddenly rebooted or shut down then this program will help you find the root cause and possibly a solution.

Whenever a computer suddenly reboots without displaying any notice or blue screen of death, the first thing that is often thought about is a hardware failure. In reality, on Windows most crashes are caused by malfunctioning device drivers and kernel modules. In case of a kernel error, many computers do not show a blue screen unless they are configured for this. Instead these systems suddenly reboot without any notice.

This program will analyze your crash dumps with the single click of a button. It will tell you what drivers are likely to be responsible for crashing your computer. It will report a conclusion which offers suggestions on how to proceed in any situation while the analysis report will display internet links which will help you further troubleshoot any detected problems.

To obtain technical support visit www.resplendence.com/support

Click here to check if you have the latest version or if an update is available.

Just click the Analyze button for a comprehensible report ...



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Home Edition Notice
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This version of WhoCrashed is free for use at home only. If you would like to use this software at work or in a commercial environment you should get the professional edition of WhoCrashed which also allows analysis of crashdumps on remote drives and computers on the network and offers a range of additional features.

Click here for more information on the professional edition.
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System Information (local)
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computer name: NSVCOM
windows version: Windows 7 Service Pack 1, 6.1, build: 7601
windows dir: C:\windows
CPU: AuthenticAMD AMD C-60 APU with Radeon(tm) HD Graphics AMD586, level: 20
2 logical processors, active mask: 3
RAM: 3872915456 total
VM: 2147352576, free: 1924108288




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Crash Dump Analysis
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Crash dump directory: C:\windows\Minidump

Crash dumps are enabled on your computer.

On Sat 26/10/2013 20:10:27 GMT your computer crashed
crash dump file: C:\windows\Minidump\102613-27050-01.dmp
This was probably caused by the following module: atikmpag.sys (atikmpag+0xAE5C)
Bugcheck code: 0x116 (0xFFFFFA8006AF6010, 0xFFFFF88003EFDE5C, 0x0, 0x2)
Error: VIDEO_TDR_ERROR
file path: C:\windows\system32\drivers\atikmpag.sys
product: AMD driver
company: Advanced Micro Devices, Inc.
description: AMD multi-vendor Miniport Driver
Bug check description: This indicates that an attempt to reset the display driver and recover from a timeout failed.
A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: atikmpag.sys (AMD multi-vendor Miniport Driver, Advanced Micro Devices, Inc.).
Google query: Advanced Micro Devices, Inc. VIDEO_TDR_ERROR



On Sat 26/10/2013 20:10:27 GMT your computer crashed
crash dump file: C:\windows\memory.dmp
This was probably caused by the following module: atikmpag.sys (0xFFFFF88003EFDE5C)
Bugcheck code: 0x116 (0xFFFFFA8006AF6010, 0xFFFFF88003EFDE5C, 0x0, 0x2)
Error: VIDEO_TDR_ERROR
file path: C:\windows\system32\drivers\atikmpag.sys
product: AMD driver
company: Advanced Micro Devices, Inc.
description: AMD multi-vendor Miniport Driver
Bug check description: This indicates that an attempt to reset the display driver and recover from a timeout failed.
A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: atikmpag.sys (AMD multi-vendor Miniport Driver, Advanced Micro Devices, Inc.).
Google query: Advanced Micro Devices, Inc. VIDEO_TDR_ERROR



On Mon 21/10/2013 21:10:33 GMT your computer crashed
crash dump file: C:\windows\Minidump\102113-49467-01.dmp
This was probably caused by the following module: btath_flt.sys (Unloaded_btath_flt.sy+0x12C0)
Bugcheck code: 0xCE (0xFFFFF8800A5F22C0, 0x8, 0xFFFFF8800A5F22C0, 0x0)
Error: DRIVER_UNLOADED_WITHOUT_CANCELLING_PENDING_OPERATIONS
file path: C:\windows\system32\drivers\btath_flt.sys
product: Blue Manager
company: Atheros
description: Atheros FILTER driver
Bug check description: This indicates that a driver failed to cancel pending operations before unloading.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: btath_flt.sys (Atheros FILTER driver, Atheros).
Google query: Atheros DRIVER_UNLOADED_WITHOUT_CANCELLING_PENDING_OPERATIONS




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Conclusion
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3 crash dumps have been found and analyzed. 2 third party drivers have been identified to be causing system crashes on your computer. It is strongly suggested that you check for updates for these drivers on their company websites. Click on the links below to search with Google for updates for these drivers:

btath_flt.sys (Atheros FILTER driver, Atheros)
atikmpag.sys (AMD multi-vendor Miniport Driver, Advanced Micro Devices, Inc.)

If no updates for these drivers are available, try searching with Google on the names of these drivers in combination the errors that have been reported for these drivers and include the brand and model name of your computer as well in the query. This often yields interesting results from discussions from users who have been experiencing similar problems.


Read the topic general suggestions for troubleshooting system crashes for more information.

Note that it's not always possible to state with certainty whether a reported driver is actually responsible for crashing your system or that the root cause is in another module. Nonetheless it's suggested you look for updates for the products that these drivers belong to and regularly visit Windows update or enable automatic updates for Windows. In case a piece of malfunctioning hardware is causing trouble, a search with Google on the bug check errors together with the model name and brand of your computer may help you investigate this further.


Je souhaiterais savoir quel est l'origine de ce problème et quoi faire. Je précise avoir mis tous mes drivers à jour. Je vous remercie de l'aide que vous pourrez m'apporter.
A voir également:

5 réponses

begeek Messages postés 24 Date d'inscription samedi 26 octobre 2013 Statut Membre Dernière intervention 2 avril 2014 3
26 oct. 2013 à 22:56
Telecharge les pilotes les plus récents de ta carte graphique ici
http://support.amd.com/fr-fr/download
les references de ta carte :
CPU: AuthenticAMD AMD C-60 APU with Radeon(tm) HD Graphics AMD586, level: 20
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miagura Messages postés 6 Date d'inscription vendredi 27 février 2009 Statut Membre Dernière intervention 26 avril 2014
26 oct. 2013 à 23:50
Tout d'abord Merci Begeek de t'être penché sur mon cas! c très gentil de ta part.....

Je vais essayer ton lien, mais j'ai oublié de préciser avoir passé ces derniers jours sur le site touslesdrivers, pour mettre à jour mes drivers (y compris ATI), mais chaque fois que j'installe ces pilotes, le problème persiste.
Quoiqu'il en soit, je vais d'abord essayer ton lien puis je t'informerai du résultat.
Encore merci de ton aide!!
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begeek Messages postés 24 Date d'inscription samedi 26 octobre 2013 Statut Membre Dernière intervention 2 avril 2014 3
26 oct. 2013 à 23:57
En règle générale, utilise TOUJOURS les pilotes qui viennent directement du site du constructeur, les autres pourraient contenir des surprises.
Si malgré l'update de ton pilote le problème persiste il peut s'agir d'une corruption de ton système windows, dans ce cas tu peux utiliser ton cd d'installation d'origine windows (ou en faire une clef bootable) pour "Réparer ton installation".
Dans tous les cas, avant de toucher à ton system, sauvegarde toutes tes données en sécurité autre part, si tu formatte ton disque par inadvertance ou que tu commence la réinstallation et pas la réparation systeme, tu perdra tout.
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miagura Messages postés 6 Date d'inscription vendredi 27 février 2009 Statut Membre Dernière intervention 26 avril 2014
27 oct. 2013 à 14:41
Bonjour begeek,

Conformément à ta réponse,je me suis rendu sur le lien que tu m'as envoyé et ai mis à jour les pilotes de ma carte graphique.
Pour l'instant, je ne peux pas dire si cela a résolu le problème, vu que celui-ci n'intervient que lorsque je rabats l'écran de mon eee pc pour le mettre en veille.
J'espère en tous cas que cela va marcher. Sinon je reviendrai vers toi.
Merci encore de m'avoir aidé sur ce coup et de tes réponses.
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miagura Messages postés 6 Date d'inscription vendredi 27 février 2009 Statut Membre Dernière intervention 26 avril 2014
29 oct. 2013 à 12:20
Bonjjour begeek,

je viens de rabattre le volet ecran de mon eee pc et de le relever, tout fonctionne parfaitement pour le moment.
Je tenais encore à te remercier pour ton aide. A bientôt!
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