View original (French)

PCL XL Error

Solved
adelaide62 Posted messages 6 Registration date   Status Member Last intervention   -  
adelaide62 Posted messages 6 Registration date   Status Member Last intervention   -
Hello,

I just bought a used Tally Genicom 9035 printer, we are installing it and everything is going smoothly, Windows 7 recognizes and installs it.

The problem we are encountering is during printing, we receive the following error message:

PCL XL ERROR

SUBsystems: KERNEL
ERROR: UnsupportedProtocol
Operator: Parent Stream
Position: 0

Do you know how I can fix my problem?

Thank you in advance

1 answer

  1. Anonymous user
     
    Hello,

    " The output from the Enhanced (PCL XL) driver may not be the same as the output from the Standard driver. If the output is not as expected, choose the Standard (PCL5e) driver instead." source http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?objectID=bpl03010

    Windows chose the driver by itself and it got it wrong - that rascal!

    PCL XL (Printer Command Language version 6) is not suitable for your printer - it seems (?)

    I vote for searching for the appropriate driver on the official manufacturer's website. Followed by an uninstallation and then a reinstallation of the correct driver.

    It's your turn, my friend adelaide62.

    Best regards to all, users of cartridges and printers of all kinds and brands.

    ____________________________________________________

    "The programmed obsolescence" is a myth, a legend, a fantasy, an intellectual optical illusion, a mirage, a chimera, a baseless rumor .....
    There is nothing programmable in obsolescence. This pseudo explanation called "programmed obsolescence" does not withstand close examination nor does it stand up to experience.

    If it's resolved, think of others and come tell us how you did it. Then mark the question as "RESOLVED"
    3
    1. Anonymous user
       
      For drivers (32 bits and the latest version of Windows officially supported == VISTA)

      http://www.tallygenicom.com/products/productdrivers.aspx?id=5994

      Best regards.
      0
    2. adelaide62 Posted messages 6 Registration date   Status Member Last intervention  
       
      Thank you for your response, I'm trying it right away and I'll keep you updated.
      0
    3. adelaide62 Posted messages 6 Registration date   Status Member Last intervention  
       
      My version of Windows is Windows 7 Home Premium edition, is that why it doesn't work?
      0
    4. Anonymous user
       
      Not necessarily, I think it should work.

      I just read that it might be enough to reconnect or restart the printer.

      Personally, I rather think that the PCL version of the driver is not the right one...

      We just need to check that...

      Sincerely. :-)
      0
    5. adelaide62 Posted messages 6 Registration date   Status Member Last intervention  
       
      Thank you, I just downloaded the Windows 32-bit pcl folder.

      I have an EC file that is created with several files:
      server2003
      WIN9X
      WIN2000
      WINNT
      WINXP

      but when I click on one of these files, I don't have the option to start the driver installation, they are files, there is no setup.
      Should I copy these folders into my printer's folder?

      Thank you for your help.
      0