Problème outlook/zonealarm

donleeroy Messages postés 114 Statut Membre -  
anthonino Messages postés 13 Statut Membre -
Bonjour,

J'ai téléchargé hier un update de zonealarm (version 7.0.337.000) et depuis je ne parviens plus à ouvrir outlook. J'ai un crah report qui me mentionne : "outlook.dmp" "crash dump".

J'ai essayé de réinstaller l'update de zonealarm et j'ai pu alors de nouveau démarrer outlook mais si je redémarre mon pc le problème revient.

Quelle solution ?

Merci
Configuration: Windows XP
Firefox 1.5.0.11

1 réponse

  1. anthonino Messages postés 13 Statut Membre
     
    Bonjour Donleeroy,

    Ayant le même pb que toi, j'ai essayé de voir sur le net. Voici une copie d'un texte trouvé sur un forum (par contre c'est en anglais):

    Beware of the most recent ZoneAlarm update. Without warning and
    without any regard for any spam filtering you already have installed,
    it introduces its own email junk filter into Outlook and decides to
    switch mails to additional folders which it has created. This includes
    a ZoneAlarm Phishing folder and a ZoneAlarm Challenged Email folder.
    It looks like it is a Bayesian type filter but I've not found any
    details on the methods it is using, whether or not it is using
    blocklists maintained by Check Point, or how effective it is.

    When I first got a call about this problem yesterday I assumed that
    the person concerned had uploaded the pro version or clicked on the
    wrong during installation or something, but having had other people
    report the same problem I tried it out for myself I can see it really
    does install extensions to Outlook and Outlook Express whether you
    like it or not.

    There are instructions on its website on how to uninstall the COM
    add-in they have used, but the instrucitons do not seem to apply to
    the basic ZoneAlarm, only to the paid-for version. The menu you need
    to access is disabled in the free version. The COM add-ins can be
    disabled from Outlook using the COM management panel within Outlook
    itself, but Outlook Express doesn't have that option and, as far as I
    can see, the only way to get rid of ZoneAlarm's tampering with Outlook
    Express is to completely uninstall ZoneAlarm.

    Amicalement,

    Anthonino.
    0