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Access to your subscriber area is restricted. Free Mobile.

LiliaKhml Posted messages 2 Status Member -  
 judifr -
Hello.
I have a problem with Free Mobile; I've incurred additional charges (104.01 euros), and Free is asking me to regularize this overage. So I attempt to regularize it, and when I enter the SMS code, they tell me: Transaction refused, no amount has been debited from you.
I have a subscription of 15.99 euros; what should I do? The problem is not coming from my bank but from Free. I don't understand since I've had this plan for over a year.
Can you help me????
Thank you very much!!!!

Free tells me this: Access to your subscriber area is restricted.
To regain full access, please regularize your situation.
Your subscription has unpaid overconsumption.
Some of your services have been limited. You must regularize your situation as soon as possible to reactivate them.
Check your invoices for more details.

2 answers

  1. Anonymous user
     
    It seems to me that regulation via SMS/credit card has its limits in terms of amounts with certain operators. Check with them in store or via hotline. And look into ways to avoid going over the limit to prevent this kind of hassle because if we calculate, it really adds up!
    2