How to cancel your booking on easyJet and get a refund?

jean bosco tchouna Posted messages 2 Registration date   Status Member Last intervention   -  
contrariness Posted messages 344 Registration date   Status Member Last intervention   -
Hello

I made a reservation on easyJet in Belgium and I can't cancel it. I realized that my passport is no longer valid. Moreover, I can't access my reservation because I'm told I'm not registered. This was my first reservation so I don't know if I was required to register on the easyJet website beforehand.

Thank you for getting back to me.

7 answers

  1. contrariness Posted messages 344 Registration date   Status Member Last intervention   6 243
     
    Easyjet's policy is not to refund..
    http://easyjet-fr.custhelp.com/app/answers/detail/a_id/4491/session/L3RpbWUvMTM1ODA5NDkyOC9zaWQvYVIybHpjZ2w%3D

    There are certain conditions under which this is possible, but an expired passport is not one of them..

    Contact the company and ask if a postponement to a later date is possible while you obtain a new passport.
    8
    1. vulcano
       
      the link indicates that most links on the easyJet site are orphaned
      impossible to cancel a flight and no response
      0
    2. contrariness Posted messages 344 Registration date   Status Member Last intervention   6 243
       
      Since 2013, the site has evolved, but there is still the possibility to modify your booking when the option allows it:
      https://www.easyjet.com/fr
      Use the "manage your bookings" tab and enter your credentials.
      0