No browser is working Solved/Closed

Question

Hello,

As soon as I open Google Chrome, my default browser, "Windows Explorer" indicates that Google Chrome is not responding (I have a Windows 7 PC).
I cannot access the Internet. I've also tried my two other browsers: Mozilla Firefox and Internet Explorer. Same issue.
I'm posting this message from my second computer, which has no problems.

Note: My PC indicates that the connection between my router and my machine is very good.
So it’s not coming from the modem.

Thank you in advance

kaneagle · Accepted Answer

Hello,

Maybe restore the TCP/IP network layer?

Go to start
All programs
Accessories
Right-click on --> command prompt
Choose: run as administrator and confirm
Type these 2 commands and hit enter after each:

netsh int ip reset
netsh winsock reset

Restart the PC.

--
Human beings are at their best when things are at their worst.

exla · Answer

Good evening,

try performing a system restore to a date prior to the issue.

Windows 7

http://www.chantal11.com/2010/05/restauration-systeme-a-une-date-anterieure-windows-7-8-10/

--
Kind regards, exla

ctxlp2002 · Answer

Hello, could you specify whether you are on Wi-Fi or Ethernet?

exla · Answer

Good evening,

on the PC that cannot connect, click on Start => Run => type CMD
a window will open, type ipconfig /all

Note, there is a space between the g and /

then take a screenshot and attach it to your next message.

To attach a screenshot, it's a print screen on the system or; screenshot, to do this, just press the fn key and the system print screen key on the keyboard (for a laptop) or the print screen key (for a desktop). Select the page on the screen, press the key or keys, then open a photo editing software, you have Windows Paint which does it. Open the photo software, then click on new project, then edit, then paste. The screenshot will appear, save it in a folder in jpg format.

then put it on your USB drive, then go to this site

https://www.casimages.com/

click on browse, select your photo, click on confirm, copy the link that will be given to you, and paste it in your next message.

--
Best regards exla

kaneagle · Answer

Maybe check if the problem could be caused by an --> adware, etc...?

Download this utility --> AdwCleaner
and place it on the desktop.
Run it as administrator and click on delete.

Restart the pc.

Download and install --> MalwareBytes
Run it as administrator
Update the product
Run the quick scan.
If positive, delete the detection.

Post the 2 reports in your next message.

--
Human beings are at their best when things are at their worst.

No browser is working

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