MY TV DOES NOT READ CERTAIN JPG FILES
Hello
On a USB stick, I have made a selection of the holiday photos taken by the family (Nikon D60, Canon Ixus 220, Canon Powershot sx240, Canon 7D). All in JPG format.
When I wanted to view the photos by connecting this USB stick to my television (Philips 32PFL9613), I noticed that many of the photos would not open and I received the message "unsupported file".
Upon closer inspection, I found that none of the photos from the Canon 7D would open (format 5184x3456). Thinking it was a file size issue, I reduced the size in Photoshop to 2592x1728, but with no result.
Some photos taken with the Nikon D60 work, but others do not.
I updated the TV firmware, but that did not help.
I burnt these same photos onto a DVD and all are readable, but not from the USB stick.
Do you have any insight into this issue?
Thank you in advance.
On a USB stick, I have made a selection of the holiday photos taken by the family (Nikon D60, Canon Ixus 220, Canon Powershot sx240, Canon 7D). All in JPG format.
When I wanted to view the photos by connecting this USB stick to my television (Philips 32PFL9613), I noticed that many of the photos would not open and I received the message "unsupported file".
Upon closer inspection, I found that none of the photos from the Canon 7D would open (format 5184x3456). Thinking it was a file size issue, I reduced the size in Photoshop to 2592x1728, but with no result.
Some photos taken with the Nikon D60 work, but others do not.
I updated the TV firmware, but that did not help.
I burnt these same photos onto a DVD and all are readable, but not from the USB stick.
Do you have any insight into this issue?
Thank you in advance.
7 réponses
I have the same problem... :f I've searched extensively, but I haven't found any solution: now, I convert to another format what I want to watch on my TV...
Hello,
Could you open your photos with the PAINT software?
Then, save them in JPG format and try to view them on the TV.
If, after these tests, the issue persists, we invite you to contact the Philips specialist team who will provide you with all the necessary assistance at:
0157324050
Monday to Friday 8:00-20:00 and Saturday 9:00-20:00
Best regards,
Djetey - Social Media Webcare
Philips TV France
@PhilipsCare_Fr
Could you open your photos with the PAINT software?
Then, save them in JPG format and try to view them on the TV.
If, after these tests, the issue persists, we invite you to contact the Philips specialist team who will provide you with all the necessary assistance at:
0157324050
Monday to Friday 8:00-20:00 and Saturday 9:00-20:00
Best regards,
Djetey - Social Media Webcare
Philips TV France
@PhilipsCare_Fr
I have burned these same photos onto DVD and all are readable,
logical since it is the DVD player that reads and not the TV
to see what is wrong, just compare one image that works and one that is not supported, in my opinion it is not the size but the weight of the photos and sometimes just the extension which is JPG and not jpg because the one who created the program did not think to specify JPG, jpg or even jpeg instead of jpg.
sometimes the solution is so simple ..
see you later
--
FC 15 - Mandriva 2010 -Debian 6.0-
The best things require patience. (JC ANGLADE)
I tried all of that and all the files have exactly the same extension.
I reduced one of the files from 6.2 megabytes to 2.2. Nothing works.
I reduced one of the files from 6.2 megabytes to 2.2. Nothing works.
Hello,
you need to check with a drawing program 2 files, don't do it with Explorer, to see exactly where the difference is and therefore where the problem lies. Also, be careful with d w$; file extensions are often hidden. Make sure to look in the folder and file options.
See you later
--
FC 15 - Mandriva 2010 -Debian 6.0-
The best things require patience. (JC ANGLADE)
you need to check with a drawing program 2 files, don't do it with Explorer, to see exactly where the difference is and therefore where the problem lies. Also, be careful with d w$; file extensions are often hidden. Make sure to look in the folder and file options.
See you later
--
FC 15 - Mandriva 2010 -Debian 6.0-
The best things require patience. (JC ANGLADE)
I carefully looked at two photos, one that opens and the other that doesn't, and I see no difference (except obviously the size, the characteristics of the shot...)
With ImageResizer, I adjusted the resolution of one of the photos that don't open to fit my TV's recommendations: Nothing!
It's diabolical.
Especially since these photos are clearly visible in thumbnail format when I scroll through the files on the USB stick on the TV without opening them. It's when I want to open them, whether one by one or in continuous playback, that some open and others don't (the latter all coming from the Canon 7D).
With ImageResizer, I adjusted the resolution of one of the photos that don't open to fit my TV's recommendations: Nothing!
It's diabolical.
Especially since these photos are clearly visible in thumbnail format when I scroll through the files on the USB stick on the TV without opening them. It's when I want to open them, whether one by one or in continuous playback, that some open and others don't (the latter all coming from the Canon 7D).
