My MP3 is not recognized by my computer. Solved

Question

I tried to connect my MP3 to my computer, but it wasn't recognized. However, in the device manager panel, it is displayed, but there is no way to access it.

The device is called Generalplus-msdc.

PS: I'm on Windows 7.

Thanks in advance!

ironlian · Accepted Answer

thank you, I tried the SD card and it works.

tyranausor · Answer

Hello, try turning off your computer and restarting it with your mp3 connected to see what happens.

ironlian · Answer

Thank you, now the computer indicates that it is connected but I still can’t access the mp3.

tyranausor · Answer

Hello, if you have important files and music it would be wiser to back them up on another computer because I think this is due to a formatting issue and if everything needs to be formatted, you risk losing everything.

hic · Answer

I have the same problem with the same mp3, did you find a solution?

caluldor · Answer

Yes, you need to insert an SD card and Windows will recognize it!

undergott · Answer

I also have this type of MP3, what SD card should I have? I tried using a micro SD card from my mobile phone, but the computer does not recognize the USB device as an unknown device...

Thank you for your answers.

caluldor · Answer

It's an old SD card from a phone that's about 2 years old! Maybe yours is too recent? Which operating system did you try it on?

undergott · Answer

Hi Caluldor, thanks for your quick reply :)

My laptop is 2 years old and when I insert the SD card, it says Unknown Device; moreover, apparently Windows detects that I already have the latest driver for the device.

I don’t understand your question about the operating system (I do have a pretty good level of knowledge in IT though).

Thanks in advance for your response.

caluldor · Answer

For the operating system, I wanted to know if you’re running on XP, Vista, or Seven?

Try deleting the USB driver and reinstalling it. Otherwise, try with another card! Also, make sure the player is turned off.

undergott · Answer

I turned my player OFF and then ON, etc., I tried everything lol. Otherwise, I'm running Windows 7; how do I delete the USB driver if it's in Device Manager => uninstall the device? I've already tried reconnecting the MP3; the driver installation doesn't work. Moreover, I enabled automatic update searches with Windows Update.

I've been searching in vain since yesterday to get this MP3 to finally put music on it. Furthermore, yesterday I had 2/100 attempts (^^) to see the icon in My Computer, but when I tried to open it, a window displayed "Please insert a disk into the drive"...

Sorry for all these sentences; I hope you can help me solve the problem. If you want to talk to me directly on MSN: gotlelillois@hotmail.fr

undergott · Answer

I found the solution, I don't know what luck ^^ Thank you caluldor. :)

caluldor · Answer

Great! :) How did you go about it then? :)

undergott · Answer

Honestly, I have no idea ... all of a sudden the icon appeared on my computer^^

caluldor · Answer

Aha, the magic of Windows!

undergott · Answer

Good evening, caluldor ^^

However, in my programs and features, I have Apple Software Update and Bonjour by Apple Inc. I can't uninstall them, as it says I need a software to be able to do so.

I did my research, and on the same site, I followed the advice someone had written, but in tools < services, I have no services related to Apple...

Thank you in advance for your reply...

My MP3 is not recognized by my computer.

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