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Google Chrome won't open anymore.

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Boogle Posted messages 143 Status Membre -  
Destrio5 Posted messages 99820 Registration date   Status Modérateur Last intervention   -
Hello, for some time now Google Chrome won't launch on my PC, I click on the shortcut, on the icons at the bottom, and almost nothing happens. Sometimes a page opens but it's impossible to load anything.
It's really a frustrating problem, although I use Firefox, I like to switch it up from time to time, so if anyone has an idea on how to solve this problem, I would greatly appreciate it. I've searched a lot of forums, even this one, and I haven't found any valid answers.
Thank you in advance, hoping someone has a solution.

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Answer 1 / 1
billmaxime Posted messages 50722 Registration date   Status Contributor Last intervention   6 067
 
Hi

Here might be a solution:
  • First step: basic solutions
    • Close other tabs, extensions, and applications
    • Restart Google Chrome
    • Restart the PC
  • Second step: troubleshoot crashing issues
    • Check for malware using Malwarebytes or AdwCleaner
    • Open the page in question in another web browser
    • Check for network issues


If Chrome still won't open:
  • Check if Google Chrome is already running
  • Adjust the antivirus (try disabling it)
  • Restart the PC
  • Uninstall and then reinstall Google Chrome


Source: https://support.google.com/chrome/answer/142063?hl=fr&visit_id=637166699815014734-2009200344&rd=1

@+
157
Destrio5 Posted messages 99820 Registration date   Status Moderator Last intervention   10 305
 
Hello,

--> Download ZHPDiag (by Nicolas Coolman).

--> Double-click on the installation file. Install ZHPDiag with the default settings (Don’t forget to check "Create a Desktop icon").

--> Launch ZHPDiag by double-clicking the shortcut on your Desktop.
(On Vista/Win7, you need to right-click on the ZHPDiag shortcut and choose Run as administrator)

--> Click on the magnifying glass (Start the diagnosis) and let the tool scan.

--> Once the scan is complete, click on the floppy disk icon and save the file (the analysis report) on your Desktop.

--> Use the site http://pjjoint.malekal.com/ to send me the ZHPDiag report because it tends to be quite long. Copy and paste the link provided by the site here.
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Destrio5 Posted messages 99820 Registration date   Status Moderator Last intervention   10 305
 
There is adware.

--> Uninstall Vid-Saver.

--> Download and run AdwCleaner (by Xplode), choose the "Cleaning" option and post the report.
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Boogle Posted messages 143 Status Member 17
 
Google Chrome is working perfectly again, thank you so much, it's really helping me out.
And for the report:

https://pjjoint.malekal.com/files.php?id=ZHPDiag_20120811_k15r12r9i8n6


Thanks again.
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Destrio5 Posted messages 99820 Registration date   Status Moderator Last intervention   10 305
 
AdwCleaner is used to remove unwanted adware and toolbars.

http://www.premiumorange.com/zeb-help-process/zhpdiag.html

http://www.premiumorange.com/zeb-help-process/zhpfix.html

Malwarebytes' Anti-Malware can be helpful in case of infection:
https://www.malekal.com/tutoriel-malwarebyte-anti-malware/
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