Google Chrome: gray screen...

Tifa -  
BSJ-NNN Posted messages 15 Status Member -
Hello,
I'm reaching out to ask a question for my friend. It's been about ten days that she can't access the Internet via Google Chrome: when she tries to search, a gray screen covers the entire area and poof, nothing happens... It works on Mozilla and Internet Explorer, but it's really slow... She has already tried uninstalling and reinstalling it, but it still doesn't work.

Thank you in advance.
Tifa.

Configuration: Windows XP / Safari 536.11

2 answers

nosmarties Posted messages 1717 Registration date   Status Member Last intervention   210
 
Download ZHPDiag please.

https://www.commentcamarche.net/telecharger/utilitaires/24803-zhpdiag/

Run the detailed analysis and post the attached report with the blue arrow...
1
nosmarties Posted messages 1717 Registration date   Status Member Last intervention   210
 
The report is placed on the desk zhpdiag.txt
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Tifa
 
I will pass the message to him and keep you updated.
Thank you.
0
BSJ-NNN Posted messages 15 Status Member
 
I have the same problem for a while... Does anyone have a solution?
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